Novotel Montreal Airport

Recent Reviews: 716

• User:Kurt W

  Trip type: Friends getaway

  Good clean and comfortable hotel with secure parking for vacation

  18 Apr 2026

  Needed a secure parking facility near YUL for my car during my vacation. Hotel was reasonably priced and well furnished. Only issue was even tho' we were all checking in at front desk at the same time with the same concierge and ordered a taxi for the wee hours of the AM, when it arrived it could not accommodate use four adults and our.one piece of carry-on each. So, while the taxi driver initially refused to take us, we convinced him to eventually drive all of us. Kind of goofy that the concierge didn't pick up on this and pjt it into the boking notes. Now we know and advise everyone to make absolutely sure you book two cabs or a suitably sized vehicle. May seem obvious but cabs in MTL only take 3 people in the back seat. Uber is different, of course, but less reliable to be in time at 4AM.

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• User:jessie a

  Trip type: Family

  STOLEN PURSE

  11 Dec 2025

  forgot a my girlfriends purse tried to go back once we realized we forgot it, tried to get it back, the purse was gone, the janitor stole it, the purse A LOT OF MONEY IN IT Xheni O, at Novotel Montreal Airport, responded to this review Dear Jessie A.,Thank you for sharing your concerns regarding your recent stay at our hotel. We take matters of lost property very seriously and have established procedures in place to address such situations.We are truly sorry to hear about the distress caused by the loss of your girlfriend’s purse. We encourage guests to report any missing items to our front desk as soon as possible, as this allows us to take immediate action and do our best to assist in locating misplaced belongings.Kindly let us know the room number you were staying in, or please contact the hotel directly so that we may further assist you.Thank you for your understanding.Best regards,Novotel Montréal Aéroport

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• User:MyZoneHotels

  Trip type: Couples

  This place needs more love

  28 Oct 2025

  The room is large, furnished with a king size bed, very comfortable. However, the bed sheets are stained. There are a lot of wear marks on the furniture that betray the age of the last update of the place. I found several stains on the walls that indicate a lack of maintenance. The lampshade of the floor lamp, placed next to the sofa bed, is stained. The window blind is damaged and does not work very well. Despite the wear and tear of the furniture and stains everywhere, the room is clean. Noisy air conditioning system. LAHSEN BEN HADJ, General Manager at Novotel Montreal Airport, responded to this review Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Please provide us the the room number assigned to you Sincerely,

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• User:Kristin F

  Trip type: Family

  Room door didn't lock...no solution offered...STAY AWAY if you value safety and security!

  31 Aug 2025

  I've waited to post a review to provide this company a chance to reply to my concerns but apparently they can't be bothered to do so.My family of four stayed here two weeks ago for my daughter's soccer tournament. We noticed that when we returned from the field that the door to our room was unlocked. We tried a few times and realized that we couldn't get it to lock at all. We called the front desk and someone came up promptly. They looked at the door lock and said it was broken. Unfortunately they didn't have any other rooms to accommodate us.We were told "don't leave anything valuable in your room" and that they would give us a rebate. Not helpful at all. Come checkout time the next day (after we had to leave someone behind to ensure the security of our personal items in our room) I found out the "rebate" they were offering was $50 off the final bill.So you expect me to pay $450 for two nights in a room that doesn't even lock??? Obviously I was not very impressed and asked to speak with the manager. I was provided the email for the GM. Sent an email within two hours of checkout and still haven't heard anything back....Talk about terrible customer service.Don't stay here. They can't even provide the basics of security that a hotel should have. Even the worst motels would at least offer a room with a door that locked.Completely unacceptable!!! LAHSEN BEN HADJ, General Manager at Novotel Montreal Airport, responded to this review Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

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• User:Loolie73

  Trip type: Family

  Not a pleasant Stay

  05 Jul 2025

  For a Novotel brand I would say this is a poor example of what they can offer. We didn't enjoy our stay. The staff on the front desk when we checked in were very rude, and continued to be rude during our entire stay. Which was 4 nights due to us attending the Grand Prix. Breakfast was included in our stay however we were informed that they don't offer that included in the price. However, paperwork and confirmation from our travel agent said that we did, we chose to eat elsewhere as what they had on offer wasn't very exciting.The bar staff of an evening were fantastic.We were woken to an abusive male which ended up being domestic violence and the Police were called in, in the early hours of the morning. Not pleasant at all. We would not be returning. Also no laundry service available at all.

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