Sheraton Laval Hotel

Recent Reviews: 479

• User:martyfish1

  Trip type: Business

  Great lobby bar!

  10 Feb 2026

  The lobby bar was our go-to at night during our 4-day business tradeshow and meetings. Bartender Nicolas stile the show with his friendliness and professionalism behind the bar. Made each night fun for us. We all need bartenders like Nic!

• User:Maged B

  Trip type: Business

  Professional behaviour

  06 Feb 2026

  The receptionists are always not niceThey always refuse to open the piano for a pianist to play few minutes to his colleagues Sheraton is a place to feel happy when resting or visiting.It sad to have such a blocking mentality.The general manager of this place should know and rectify this unprofessional approach L'équipe du Sheraton Laval, Owner at Sheraton Laval Hotel, responded to this review Dear Maged B,Thank you for taking the time to share your feedback.We’re sorry to hear that your recent interaction left you with this impression. Our reception team is committed to providing courteous and professional service, and it is never our intention to come across as unwelcoming.With regard to the piano in our lobby, it is not available for public use. This approach is in place to preserve the instrument and to maintain a consistent and comfortable environment for all guests enjoying the lobby space. We understand that this may have been disappointing, particularly given the spirit in which the request was made.Your comments have been shared with our leadership team as a reminder of the importance of communicating our policies with warmth and clarity.We appreciate you sharing your perspective and hope to have the opportunity to welcome you back in the future.Kind regards,Sheraton Laval Hotel

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• User:Susan V

  Trip type:

  Wonderful stay with friends!

  09 Aug 2025

  Thanks to Emery and Leo at the front desk, I was able to have a wonderful stay at the Sheraton Laval. My friends and I were celebrating being friends and teachers for thirty years and wanted to celebrate together somewhere special since we don’t see each other often enough. The hotel granted me an upgrade (Titanium member) and club access. I know some say you are supposed to get those perks, but it isn’t always the case. We were kindly welcomed and received amazing service and newly decorated rooms. The Sheraton Club food was amazing and more than we expected for evening snacks and an awesome breakfast buffet. Thank you Sheraton Laval team for your care and professionalism!

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• User:WorldWideTravel88

  Trip type: Family

  Polar Opposite of What It Used to Be (Good and Bad)

  29 Jul 2025

  For travel to Montreal without needing to be in Montreal proper, this hotel used to be a decent choice because it's cheaper than hotels downtown, because there no need to worry about parking, and because it avoids city traffic. When wanting to avoid city center, most chain hotels in the ring around Montreal are not full service (low-level brands like Fairfield, Courtyard, etc.); this Sheraton being one of the very few full service hotels in the suburbs so I liked it in the past. In my latest stay I was surprised to find that almost everything was the polar opposite of what it used to be in our previous visit before covid, some good, and some bad.Previously the hotel had very aging and depressing hardware and now it's fully renovated and looks very good. The hotel used to make up for bad hardware with great service and going above and beyond, for example with proactive premium suite upgrades as Bonvoy Ambassador Elite and allowing all guests in two rooms access to the lounge even though it's normally limited to one room. In contrast, for this stay everything was bare bones and sometimes even less than the required minimum. First off they went out of their way to say only myself plus one guest could go to the lounge. Breakfast in the restaurant was continental only, in the purest sense of the word, so it follows Bonvoy's terms and conditions to a T and not an iota more, unlike most hotels who almost always have something hot on offer. For that reason we went to the lounge instead, but I wish we could have had a better choices in the restaurant. Last but not least, neither rooms were upgraded upon check-in despite a gazillion room types being available online. It rarely happens as Ambassador Elite anywhere we go to NOT receive any upgrade, but when it does, at least hotels try to pretend that they could not see my status. Not here: clearly I was welcomed as Ambassador but given keys to two standard rooms which sticks out like a sore thumb compared to other Bonvoy hotels elsewhere. I then asked about upgrades and they ended up giving a studio suite for one of the two rooms. So overall the hotel is ok, when I compare to Hilton Laval nearby the rooms at Sheraton now look better, but I cannot shake the feeling that we did not particularly feel welcome and that the hotel does not really want guests who are Platinum and above because the hotel has to provide benefits. This kind of hotel would be better suited if they operated as independent and not belong in a chain hotel. The hotel should not expect to get the benefit of getting more customers due to being part of Bonvoy, while being reluctant to provide the benefits. In other words, they cannot have their cake and eat it too. But that's what they seem to try. That's unfortunate. L'équipe du Sheraton Laval, Owner at Sheraton Laval Hotel, responded to this review Dear WorldWideTravel88,Thank you for taking the time to share such a thoughtful and detailed review of your recent stay. We’re truly sorry that this experience did not reflect the warm, elevated service you had come to expect from us in the past, especially as a valued Ambassador Elite member. Your loyalty over the years means a great deal to us, and it’s clear that we fell short in honoring that.While we’re glad to hear that you appreciated the renovations and refreshed look of the hotel, we’re very sorry to learn that the level of service did not match the impression we hope our updated space conveys. Thoughtful touches like proactive upgrades and a sense of genuine welcome are key parts of the guest experience we strive to provide, particularly for our most loyal Bonvoy members.Please know that your comments have been shared with our leadership team and are being taken to heart. We're using this feedback to reflect on how we can better align our service with the spirit of hospitality that has kept guests like you returning over the years.We would genuinely love the opportunity to welcome you back and make things right. If your travels bring you through Laval again, I would be happy to personally assist with your arrangements to ensure a more seamless and rewarding experience.Thank you once again for your honesty and continued support of the Marriott Bonvoy program.

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• User:amypaseuth

  Trip type: Family

  Convenient location, decent stay, needs some updates.

  10 Jul 2025

  The room is decent size. Also, the lobby is beautiful, but some of the rooms and hallways could use updates. Overall, it’s a decent place to stay, especially given its convenient location near many shops. The pool and gym are well-maintained, and free parking is a plus. A solid option if you’re not too particular about the ambiance.