Sheraton Montreal Airport Hotel

Recent Reviews: 1218

• User:Donald K

  Trip type: Couples

  As nice as you would expect

  24 Mar 2026

  the airport shuttle runs 48 times a day on the half hour. The rooms were the largest we stayed in after 15 days of travel. The sleep quality was good. Cannot complain

• User:Dryfly1946

  Trip type: Couples

  Very convenient location, great hospitality with professional staff but our windows were drafty.

  16 Mar 2026

  Convenient location, great hospitality but drafty windows. Rafael at the front desk was very welcoming, Carlos in the Executive Lounge was amazing, so helpful and Bao in the Restaurant was very professional. The only downside was very windy conditions and the windows were noisy. Our friends who were on the other side of the hotel didn't have the same pro lem.

• User:John S

  Trip type: Couples

  Huge bed

  09 Mar 2026

  I requested an airport view room, 408 had exactly the view I wanted.Big room, massive bed!

• User:CastlesToronto

  Trip type: Family

  Stay Elsewhere

  02 Mar 2026

  Avoid at all costs. Hotel management has a consistency, accountability and integrity issue with their staff. We checked in after our airline stranded us in Montreal, were told by the hotel that our "dinner" vouchers provided by the airline would be honored for lunch in the hotel restaurant the next day, given they were issued to us at 10:19pm after the hotel restaurant closed. When we sat down to lunch the following day, we were told by reception staff that they will no longer honor the vouchers and that we should have eaten dinner at the airport at 10:30 at night, before we came to the hotel. There was nothing open in the airport at that time, and my kids had been on their feet for 15 hours only to find they had been stranded again for the second day in a row by the airline so marching them back through the airport to find them something to eat at such a time was unreasonable. The hotel staff were exceptionally rude and condescending when I reminded them of their commitment the night before. They told me I couldn't speak to a manager or their Supervisor (who allegedly told them they could no longer accept the vouchers) because they were "busy". No one else was in the reception area -"busy with what?". I said I'd wait until the Supervisor was available, and they left me standing at the counter for 30 minutes. Completely ignored me. I called the hotel corporate customer service line and they referred me back to the rude and unhelpful staff I already spoke to who were pretending I wasn't standing there, waiting. Meanwhile, I have my family sitting in the restaurant on day 3 of being stranded, exhausted and hungry with no empathy or appreciation for the situation we were in. I walked away, packed my family up, and left. As we were walking out the door, the hotel manager suddenly appears to tell me I can call the airline or email them to re-issue the vouchers. He offered no service oriented solution - told me to do the footwork to so I could eat in their restaurant (which they profit from). To say this was too little, too late is an understatement. They reneged on their commitment to honor the vouchers, and put that back on me to solve for so they could be reimbursed by the airline for it. Absolutely not. We returned to the airport, visited the customer service counter who confirmed that the hotel should have honored the vouchers for lunch. Not only will I never visit this hotel again, I will never stay at this chain of hotels again. I will also recommend to the airline that they no longer do business with this hotel, and engage other establishments who will take better care of those who are stranded like we were, by no fault of their own, and facing challenging circumstances with young children who are exhausted and just want to get home. The staff at the Sheraton Montreal Airport Hotel don't have what it takes to do that to even the lowest standard. Michelle S, Other at Sheraton Montreal Airport Hotel, responded to this review Dear CastlesToronto, Thank you for taking the time to share your experience. Please accept our sincere apologies for the frustration and distress you and your family endured during your recent stay with us. We fully recognize how challenging it must have been to be stranded with young children after extended travel delays with your airline. We understand your concerns regarding the airline-issued meal vouchers and the communication you received upon arrival. As an airport hotel accommodating displaced passengers, we are required to follow the specific procedures and authorizations set by the airline. In this case, our team was adhering to the instructions provided by the airline and the intermediary representative who was onsite and working to obtain and share guidance directly from the airline. While these procedures are outside of our control, we regret that the airline’s policies and direction resulted in a situation that for you felt inconsistent and led to disappointment. That said, there is no excuse for any interaction from our associates that may have made you feel dismissed, ignored, or treated without empathy. It is truly unfortunate that the resolution offered from us, came too late to restore your confidence in services. Our intention is never to shift responsibility to our guests, particularly during already stressful travel disruptions.While we must operate within the frameworks established by our airline partners, we are truly sorry that this process created the impression that we were unwilling to assist. That was not our intent. We value integrity, accountability, and consistency in our service, and we regret that was not more transparent to you. Thank you again for bringing this to our attention. We sincerely wish you and your family smoother travels ahead.

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• User:misterwhite82

  Trip type: Solo travel

  Horrific "Customer Service"

  28 Feb 2026

  I sent the CEO of Sheraton the below email as well as to the corporate office email address listed on their website. Their lack of response shows they do not care about the average everyday consumer. #StayAwayFromSheratonI would like to file a formal complaint against the Sheraton Hotel - Montreal Airport and the shuttle driver from 9:30 AM on February 26, 2026. The driver was extremely rude and disrespectful to me. He yelled at me as if I were his child to have me, a senior citizen by USA standards, to exit the shuttle quickly because he was cold and wanted the door closed. I am still beyond apoplectic. I am a HIGHLY educated, retired professional and will NOT tolerate that type of behavior from anyone. The driver needs to be fired. I seek a professional, honest and mature (NO EXCUSES) response from this organization.With Disappointment in Sheraton! Michelle S, Other at Sheraton Montreal Airport Hotel, responded to this review Dear misterwhite82, Thank you for taking the time to share your feedback regarding your recent experience at the Sheraton Montreal Airport Hotel.We are truly sorry to learn of your experience with the shuttle service on February 26, 2026. The interaction you described does not reflect the level of courtesy, professionalism, and respect that we are committed to providing to every guest. You should never feel addressed in a manner that is perceived as dismissive or disrespectful, and we sincerely regret the distress this situation has caused you.Please be assured that we are taking your concerns very seriously. While the shuttle service operates through a contracted transportation provider, they represent our hotel when assisting our guests. We have formally escalated this matter to the management team of our shuttle partner and initiated a thorough review of the incident. Appropriate follow-up and corrective action will be taken in accordance with our service standards.At Sheraton Montreal Airport Hotel, we value every guest and expect all interactions to reflect dignity and professionalism. Your feedback has been shared with our leadership team to reinforce these expectations and ensure accountability.We appreciate you bringing this matter to our attention and again extend our sincere apologies for your experience.Respectfully,

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