Sofitel Montreal Golden Mile

Recent Reviews: 2970

• User:Road64634124860

  Trip type: Couples

  Disappointing 5-Star Experience: Privacy Breaches and Dismissive Service

  23 Sept 2026

  Our stay at Sofitel Montréal fell shockingly short of luxury standards due to continuous staff carelessness and privacy breaches. On our first morning, a housekeeper walked directly into our room unannounced while we were undressed. This disregard for guest comfort carried over to the hotel bar, where staff were rushed and dismissive—failing to explain our welcome vouchers and completely ignoring us while serving complimentary snacks and water to neighboring guests.The inattention to detail extended to the front desk, where staff misspelled my wife’s name on reservations, post-stay emails and hung up on us when we called about a delayed breakfast before our train. Breakfast arrived 20 minutes late without explanation or apology. Between privacy violations and cold, dismissive service, this stay was stressful and unwelcoming—I strongly advise staying elsewhere until management addresses staff training. Marc Pichot, Other at Sofitel Montreal Golden Mile, responded to this review Dear Road64634124860,Thank you for taking the time to share your experience. We are deeply sorry to read that your stay did not reflect the level of service, care and attention expected at Sofitel Montréal Golden Mile.Your concerns regarding the unexpected entry into your room are particularly troubling to us. Guest privacy and comfort are fundamental, and we sincerely regret the distress this situation caused you and your wife.We are equally disappointed to learn about the other service issues you encountered, from your experience at the bar and the handling of your welcome vouchers to the inaccuracies in your wife’s name and the delay with your breakfast. Taken together, we fully understand how these experiences left you feeling overlooked rather than genuinely welcomed.Your comments have been shared with our leadership teams so that the situations described can be carefully reviewed and addressed with the departments concerned. Courtesy, attentiveness and respect for our guests should be present at every interaction.Please accept our sincere apologies for the frustration and disappointment you experienced. We regret that we did not provide the warm, refined and thoughtful hospitality you should have received, and we hope we may have an opportunity in the future to restore your confidence in our hotel.Warm regards,The Sofitel Montréal Golden Mile Team

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• User:dzy79

  Trip type: Couples

  Good hotel but falls slightly short of 5 star

  18 Sept 2026

  We stayed for 5 nights in a superior king room. It was a decent size and had everything we needed. The bed was far too soft for my liking and gave me a sore back. That's personal preference of course but it would put me off staying here again. It's a well known fact that a firmer mattress is better for comfort and posture.Otherwise the room was very good. Clean, nespresso machine, good storage, decent shower.The housekeeping was a little inconsistent. One day they forgot to top up our coffee capsules. No problem I thought, I'll just call for them to bring some to the room. It's a 5 star hotel after all. 30 minutes later, nobody had arrived so I called again. The woman who answered the phone was really rude, implying I was impatient and had only called 11 minutes ago. It was definitely over 30 minutes and I don't expect to be spoken to like that by staff in a 5 star hotel. The housekeeping was good some days and on other days they missed things. We even found a used bottle cork and a random screw lying on the floor from previous guests. Clearly had been missed.This is a bit random but we also found the toilet paper really cheap, thin and poor quality. Not what I'd expect in a 5 star hotel.The restaurant was excellent for dinner and I've written a separate review for that. We didn't have breakfast in the hotel as it was over priced compared to many excellent breakfast places nearby.Reception staff were all very good and the concierge was excellent. The valet parking guys were great.The gym was pretty good and appreciated it having a sauna. The gym was also really quiet most days which was perhaps just luck, but meant no waiting for equipment.Overall I'd say this Sofitel is a 4 star hotel, not 5. I'd still recommend it overall but I'll perhaps try somewhere else when I'm next in Montréal. Marc Pichot, Other at Sofitel Montreal Golden Mile, responded to this review Dear dzy79,Thank you for taking the time to share such detailed feedback following your five-night stay with us.We are pleased to know that you enjoyed the overall comfort and cleanliness of your room, as well as your experience at our restaurant, our fitness facilities, and especially the service provided by our Front Desk, Concierge and Valet teams.At the same time, we are truly sorry that certain aspects of your stay did not reflect the level of service we strive to provide. We regret the inconsistencies you experienced with housekeeping and, in particular, the interaction following your request for additional coffee capsules. Regardless of the waiting time, every request should be handled with courtesy and professionalism, and we appreciate you bringing this to our attention. Your comments regarding the room inspection and amenities have also been shared with the appropriate teams for review.While we are disappointed that your overall experience did not fully meet your expectations of a five-star hotel, we sincerely appreciate your recommendation and your constructive feedback. We hope to have the opportunity to welcome you back to Montréal and provide you with a more consistent and memorable Sofitel experience.Warm regards,The Sofitel Montréal Golden Mile Team

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• User:Wendy A

  Trip type: Business

  Great hotel

  27 Aug 2026

  Beautiful hotel, lovely rooms, very accommodating staff Marc Pichot, Other at Sofitel Montreal Golden Mile, responded to this review Dear X3731RIwendya,Thank you for your kind words regarding our location, staff, and facilities. We are delighted to hear that you enjoyed your stay and found everything to your satisfaction. It is our pleasure to provide a welcoming atmosphere for our guests.Best regards,Marc PichotGeneral ManagerSofitel Montreal Golden Mile

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• User:HA6Adam

  Trip type: Couples

  Fundamentally Good Hotel - but falls short of 5 star

  06 Aug 2026

  The rooms are quiet, the beds are comfortable, and the decor is great throughout the hotel. However, the bedroom air con is annoying. It switches “on”, gets to a temperature, the switches “off”. Then, about 5 minutes later, it switches on. It’s not possible to set the fan to “permanently on”. Also, my confirmation said, “including buffet breakfast” - but there is no buffer, only a fussy à la carte. The staff directed me towards the continental breakfast, which did not represent value. I would stay again - until the Intercontinental reopens. Marc Pichot, Other at Sofitel Montreal Golden Mile, responded to this review Dear HA6Adam,Thank you for taking the time to share your feedback.I am pleased to know that you enjoyed the comfort of your room, the peaceful atmosphere, and our recent renovation. At the same time, I sincerely regret that certain aspects of your stay did not meet your expectations.I am sorry to learn that the operation of the in-room climate control affected your comfort, and I appreciate you bringing this to our attention. I also regret any confusion regarding the breakfast included with your reservation. Your comments regarding the breakfast offering have also been shared with our Restaurant team.Thank you once again for your candid comments. We appreciate your feedback and hope to have the opportunity to welcome you back to Sofitel Montreal Golden Mile in the future.Best regards,Marc PichotGeneral Manager

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• User:LDNYANK

  Trip type: Solo travel

  A Stay That Reinforced My Loyalty to Accor

  05 Aug 2026

  This is a fantastic hotel located in downtown Montreal just a stones throw away from Mont Royale (the famous mountain from which Montreal got its name) and McGill University. It's luxurious and simultaneously practical. I love this place. The restaurant is great and the Sofitel team go out of their way to make you feel at home. Special thanks to Frederique at the front desk who promptly attended to my queries. I will definitely be staying at this hotel the next time I visit the city. The beds are so comfortable (they even have a sleep menu where you can choose the type of pillow and other items to improve your nights rest), and the rooms are quiet. My experience at Sofitel Montreal positively reinforces my decision to be loyal to hotels within the Accor group umbrella. Marc Pichot, Other at Sofitel Montreal Golden Mile, responded to this review Dear LDNYANK,Thank you for taking the time to share such a wonderful review.We are truly delighted to know that you enjoyed your stay and that our location, the comfort of your room, and the warm hospitality of our team all contributed to such a memorable experience. It is especially rewarding to hear that Frédérique made a positive impression, and I will be pleased to share your kind compliments with her.Knowing that your experience with us has reinforced your confidence in the Accor family is a tremendous compliment. We are honoured to have earned your trust and are grateful that you have chosen Sofitel Montreal Golden Mile as your home whenever you visit Montréal.We look forward to welcoming you back on your next visit.Best regards,Marc PichotGeneral Manager

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