Doubletree Fallsview Resort & Spa By Hilton - Niagara Falls

Recent Reviews: 4202

• User:Maggie B

  Trip type: Couples

  Don’t stay here.

  20 May 2026

  The atmosphere has definitely changed. The presence of many visible security guards is disturbing. Uniformed security guards are in the lobby and as you approach the elevators. This is not what I wanted on vacation. There was an incident involving at least 4 police that I witnessed. We left after 1 night. I asked the front desk what was going on and was told that a large group on people - with their own security - was staying at the hotel. It was a long term thing. Doubletree should have notified us. I called the customer care and informed them of the issue. There is still nothing on the website to indicate any sort of problem. We were return guests and will never stay there again.

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• User:AmelieB45286056560

  Trip type: Couples

  Until the situation changes - NO

  18 May 2026

  I was going to use this site for resort reviews only, but I feel that the current situation at this hotel should be shared on as many platforms as I can, so here it is. There's two sides to my review - I kind of feel bad for giving a hotel I very much like a bad rating, however I feel that I have no other choice given their lack of transparency about their current situation.I have been going to this hotel for *years* - literally started staying here while in Niagara Falls with my *first* ex-husband - that was over 20 years ago.This hotel is beautiful, with a gorgeous Frank Lloyd Wright-inspired lobby (usually...........). They have a wonderful spa just off the lobby with exceptional staff, and most reception employees are very nice.Super easy to get stuff sent to the room (extra towels, toiletries, coffee, etc) - they respond very quickly to messages in the app.Their beds are 100% the most comfortable beds I have ever experienced in a hotel anywhere. Although this isn't a true "fallsview" hotel (like the Marriott or Embassy Suites, for example), the view of the American falls and of the nightly fireworks is amazing.Their prices for on-site parking have gone up, but are still very competitive for the area (we checked).So overall, this is a great place to stay when in Niagara Falls, right? Which is why we always come here. I've stayed here about 15 times with my Boyfriend since 2020.But here is the issue we encountered this time around.Upon check-in we noticed a very different atmosphere in the lobby. A large desk had been installed in a corner by the lobby with several - I'm talking 6 or 7 - security guards at that table, and a couple other stationed at different other spots in the lobby. A large white board propped by the stairs that lead to the pool/gym, with a "transport schedule" on it. The hotel's steakhouse restaurant, Buchanan's, was closed for an "event". Curious, we asked the front desk employee what was going on - why the many security guards? She told us that a large group was staying at the hotel """for an event""" and that they had brought in their own security.Now even more curious. We could tell the "large group" were Indigenous people and Boyfriend being part Native, we started trying to figure out what the "event" could be. Couldn't find anything anywhere online. We were a bit worried because they were rowdy... a couple of men were actually sitting, obviously drunk or high, in the parking lot, and special-needs looking children were running around wild in the lobby.Long story... not short... we finally found out, from some hotel staff, what is going on. This large group isn't staying at the hotel for an event at all - thanks Doubletree for lying to us. They are a group from an indigenous town or village in Thunder Bay that had to be relocated because of a contaminated water situation. They have been staying in Niagara Falls SINCE LAST FEBRUARY. The government is paying the bill for their stay - obviously the hotel management must love this, because they are making lots of money and filling the hotel rooms during what is usually the low season.Buchanan restaurant is being used as some sort of "cafeteria" for them - that's why it's closed.These guests of the government are given Wal Mart gift cards daily for their needs - food, etc (hence the bus schedule on a board, it takes them shopping every day) - and we were told that many of them sell or trade these gift cards in town to buy alcohol and drugs.Overall, were we *personally* really inconvenienced by these long term guests? Not really. They apparently have been given their own (lower) floors and we were staying on the 17th floor. All we truly witnessed was: drunk/high people in the parking lot and lobby, and rowdy kids/teens in the lobby. Dirty elevators, which never used to happen in this hotel. But the whole hotel atmosphere was different.My problem is, the lack of transparency from the hotel about this situation. I feel they should advise people prior to booking, and absolutely if I had known, I would NOT have stayed here unless a special rate or discount was given to make it up to "regular" guests. We paid $300+ per night, plus taxes & parking, to stay here - at that cost, I'm not putting up with an unsafe environment.Staff told us they aren't sure when the "government's guests" will be leaving. If you are considering staying at this hotel in the near future, I would strongly advise contacting the hotel and asking some questions beforehand. If they aren't forthcoming, contact the spa

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• User:Jason H

  Trip type: Family

  Hotel refused to amend reservation

  05 May 2026

  I'm stay at the hotel with my family for a local dance competition in May 2026. After getting the final schedule, I wanted to ammend my stay from 3 nights to 2 nights. Both Hilton Honors and the Hotel refused to alter the dates initally since the hotel was sold out. When I explained to 3 different people that I didn't want to cancel and rebook the entire stay, just cancel a single night they refused without charging more than the original quote for 3 nights. So, a $2700 booking for 2 rooms for 3 nights would turn into a $3000+ booking for 2 rooms for 2 nights now for the same weekend. Terrible customer service for a minor change.

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• User:Merlin O

  Trip type: Business

  Doubletree Falls

  02 May 2026

  The hotel is nice and the room nice and clean. The front desk staff is rude, uncaring with zero customer service. Upon check in, my room was not quite ready. The clerk informed me of this and told me to come back. She did not offer to check my luggage for me and I had to haul it out again. I asked if she could text or call when my room was ready. The reply was that they would be too busy to do that. Tonight when I came in, I asked for a cookie. The clerk acted like he did not understand what I said so I repeated myself. Then is asked me if I was staying here and then said they had too many calories. Housekeeping and the servers in the restaurant were very kind though. I would never stay here again. Monika Orsini, Marketing at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this review Dear NOLA,Thank you for taking the time to share your detailed feedback about your recent stay with us.We are pleased to hear that you found both the hotel and your room to be well maintained, and we appreciate your recognition of the kindness shown by our housekeeping and restaurant team members. Your positive remarks regarding these aspects are valued, as creating a welcoming environment is important to us.At the same time, we sincerely regret that your experience with our front desk staff did not meet your expectations for service and hospitality. We understand that a smooth and accommodating check-in is essential, and we are sorry that assistance with your luggage was not proactively offered and your requests for updates were not met with support. Additionally, we are concerned to learn of your interaction regarding the cookie request, and we recognize how such encounters can affect your overall impression of your stay.Your feedback about the level of customer service you received is taken seriously and will be shared with our management team for further review. Please accept our apologies for any disappointment or inconvenience you experienced.Thank you again for sharing your candid impressions. Your input will help guide our ongoing efforts to improve the guest experience.Sincerely, DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls

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• User:Kris032

  Trip type: Family

  Good to Average Stay at a Doubletree

  14 Apr 2026

  We stayed 1 night while visiting Niagara Falls. We had a 15th floor room facing the lower falls and it was a great view. We were upgraded to this room - I wouldn't pay extra for the view, but it was a nice perk.The room itself was very large and easily accommodated our family of 4. The room was clean and the staff were helpful. The location was good, a quick walk (10mins) to the falls or Clifton Hill.The hotel is very busy and there was a lot of security personnel around. It seems like the hotel is well used by locals and guests.Parking was $35/night but as we walked around we noticed there may be cheaper options nearby. I would recommend a quick drive around the neighbourhood to look at parking rates before committing to the Doubletree lot. It might have been worth it if I thought the car would be more secure, but I noticed Google reviews with cars being vandalized in the hotel lot, and, sadly, we saw a car being vandalized by a passerby while we were in the lot during the day. Overall, it was a good hotel room, with the parking being the main drawback. Monika O, at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this review Dear Kris032,Thank you for taking the time to share your detailed impressions following your recent stay with us.We are pleased to hear that you enjoyed the spaciousness of your upgraded room and that the view over the lower falls added extra enjoyment to your visit. It is wonderful to know that your accommodations were well suited for your family, and we appreciate your kind words regarding the cleanliness and helpfulness of our staff. Additionally, we are glad our proximity to attractions such as Niagara Falls and Clifton Hill added convenience to your stay.At the same time, we recognize your observations concerning the busy atmosphere, the noticeable presence of security personnel, and your experiences with parking. We understand the importance of both value and peace of mind when it comes to parking, and we appreciate your candid feedback as well as your concerns about security in the lot. Your comments and suggestions will be shared with our management team as we continue to review opportunities to enhance both the safety and overall experience for our guests.Thank you once again for your thoughtful review. Your input is valuable as we strive to make every stay as comfortable and enjoyable as possible, and we hope to welcome you and your family again on a future visit to Niagara Falls.Sincerely, DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls

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