Empress Inn & Suites By The Falls

Recent Reviews: 130

• User:Colin J

  Trip type: Family

  Do Not Go

  03 Mar 2026

  The service at this motel is horrible. First off the heater in the room was not working and the front desk sent a repairman who was unable to get the heater working. He did provide a portable heater but it was not strong enough to heat up the whole room. As a result I was forced to sleep with my seater on as the room was very cold. I was also instructed not to leave the heater on with the bathroom light on because it might blow the fuse. The second issue is the TV would not work with the remote that was povided. The toilet paper provided was one ply. Too many issues.

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• User:trezeguet017

  Trip type: Solo travel

  Place to avoid!!

  02 Sept 2025

  When I booked the hotel I paid a $8 surcharge and it clearly said that it is for the parking fee. When I arrived there they said that the parking fee is not included and they had me pay it. And to make me happy they told me to call Agoda customer service to get the refund, I did but I didn't get any refund. This is a cheat! Besides this, I went twice to the front desk, there was nobody there! I called by voice, I called the phone number displayed, nobody answered, I waited 10 minutes, nobody showed up!! never seen an hotel doing that! What if there's a big emergency?? Ridiculous management!! Place to avoid!!

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• User:Ingrid K

  Trip type: Family

  Rip off

  27 Aug 2025

  I see the price advertised as 72$ per room. We went through Expedia and were charged more than 50% more for two rooms. We arrived late and there was no hot water and the shower was in poor condition as was the sink which was dripping. The next morning we were offered to change rooms for a shower but we were ready to check out. I asked for a partial refund and was told it would go via Expedia but when I followed up with Expedia they said the manager had turned down the partial refund. Rip off and lies….bad impression.

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• User:Kelly H

  Trip type: Couples

  Very pleased and would definitely stay again

  19 Aug 2024

  I was concerned about reviews I can’t lie but I am not sure why all the bad reviews. 1 thing they need to update their pictures on the site to show renovations ect. …READ MORETrip typeVacation · CoupleRooms5.0Service5.0Location5.0Hotel highlightsQuiet · Great valueRoomsOur bathroom was newly renovated. King bed was extremely comfortable pillows as well. Very clean double sink fridge microwave. Only thing not enough hot water for nice shower in the morningNearby activitiesClifton Hill the falls great buffet around the corner. Skylon tower lights up at night it’s beautiful. You can find everything just a short walk away but was off the main drag making it quieterSafetyWas in a very safe location no issues at all we felt very safeWalkabilityOnly about 5-10 min walk to Clifton Hill and many other areasNoteworthy detailsRenovated clean rooms close to everything great place at a great rate

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• User:Shankar C

  Trip type: Family

  stay away from this motel, horrible Staff

  08 Jul 2024

  They don't do house keeping service unless you go and request every single day of your stay. they said my room was cleand already and guess what, everything was as is, not even changed the towels. They do take 100 dollars security deposit and did not release in my case. The lady at the front desk [Sukhi] talks very rude and they took cash from me for car parking and did not provide any receipt for it. later i insisted to get one and i got on on cheap paper. after I lost that in clifton hills while doing golf. now I had to call her multiple times and finally they picked my call. when I ask her to provide email confirmation for the car parking to later use for my TAX returns. she was talking non sense. you can stay away from this motel and you can choose one that has good/proper customer service. Rooms are absolutely terrible and front desk service is horrible.

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