Hilton Niagara Falls/ Fallsview Hotel & Suites

Recent Reviews: 11720

• User:Jack W

  Trip type: Family

  1/5 Hilton Review

  06 Oct 2026

  ?? 1/5I booked the Hilton Niagara Falls Fallsview for 4 people and specifically chose a room with a water view. The room itself was very modern and nicely designed, but there were several issues that made the experience disappointing.First, the line at reception was extremely long. I waited about 30 minutes just to get my room.The room was also extremely small. Once the second bed, which is a pull-out sofa bed, was extended, there was barely any space left to walk around. More importantly, the mattress on the pull-out bed had what appeared to be blood stains on it. This is unacceptable, especially when the bed is supposed to be prepared for guests.The air conditioning unit was positioned directly over the bed and blew straight toward us. This was uncomfortable while sleeping.I also paid extra for a water view, but the actual view was disappointing. There was only a very small area where you could see the water, while most of the view was blocked by other buildings/structures. I expected a much better water view based on what I booked.The main mattress was also quite hard, and the safe was difficult to open and use. I had requested a high floor and was given the 15th floor. I’m not sure whether that is considered a high floor at this hotel, but the view was still not what I expected.There was also a $5 charge for bottled water. I understand that Hilton Honors members with Silver status or higher may receive complimentary bottled water at eligible hotels, but the information/tag explaining the charge and who qualifies for free water was not very clear or easy to read.Overall, the room looked great and modern, but the long wait at reception, blood-stained pull-out mattress, uncomfortable mattress, very small room, air-conditioning placement, disappointing water view, and other issues made the experience far from what I expected. I was not very satisfied.

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• User:Jeff R

  Trip type: Couples

  A nice hotel but definitely overpriced

  05 Oct 2026

  After a 15-year absence, my wife and I returned to the Fallsview Hotel to celebrate our 40th anniversary. After one night there, I can safely say it will be at least another 15 years before we stay there again. We arrived early and were told our scheduled room on the 22nd floor wasn’t ready yet, and we should return in an hour. Fair enough, as the official check-in time is 4 p.m. We returned an hour later, only to be told the room still wasn’t ready, but they could give us a room on the 20th floor. We took it simply because we wanted to lie down for a while. The room was nice enough but far too small for what we paid for the evening.After finding our room, we returned to the main floor hoping to secure a luggage cart to bring all our belongings up in one trip. Unfortunately, hotel policy says only staff can use these carts. That would probably mean tipping someone for something we could do ourselves. We passed on the cart and managed to carry everything ourselves. Of course, then getting into the elevator meant we had to use our room key to access our floor. We asked about a late check-out, only to be told there was an extra charge. A lot of hotels make a big fuss over guests celebrating special events. But not this place. It is definitely not a user-friendly place. That’s OK, though; we slept great that night and were glad to move to another hotel in Niagara Falls for our second night.

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• User:happyfriday

  Trip type: Couples

  Guests are an inconvenience

  02 Oct 2026

  We stayed at the Hilton for three nights. The positives are the location and we had a room with great views of the two falls. The negatives are much longer:1. The check in process was painful. There was a long queue and the staff were obviously unhappy. The man supposed to be assisting was unhelpful - and twice I had to say that I wanted to speak to the manager to get a basic issue sorted. 2. The room was very dated and old. There is only so much house keeping can do. It felt like you’d need a shower if you actually used the jet bath given the state of it. 3. Valet parking at $100 a night is crazy. 4. No free water - bottles in room were $5 each… 5. The TV entertainment system might have been a match to the Holiday Inn in the 2000s but was incredibly old spec compared to the Marriott. Overall this is s hotel which badly needs upgrading and which doesn’t really care about the guest experience.

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• User:Happytripper1974

  Trip type: Couples

  Lovely hotel

  28 Sept 2026

  We had requested and paid for a falls view room for this hotel as part of our trip around the USA. We were originally allocated one room and then after about being in that room for five minutes we had a call from reception saying they had given us the wrong room and that was not falls view. There was a small view of the falls from this room.We went down to reception and were given the keys to another room in the same wing of the hotel but up higher, to be honest there was no difference at all in the views from these two rooms and we only had a partial view of both falls but that was okay. We coped.The weirdest thing about this hotel which is also a nice thing is the Jacuzzi bath and the window wall between the bathroom and the bedroom with panels that can be opened up so you can sit in the Jacuzzi and have a chat with your partner or friend who’s in the main bedroom.The most bizarre thing about this hotel is that layout between the toilet and the shower My Husband is 6 foot 6 and I’m not the most slimmest of people and we found we had to sit sideways on the toilet to be able to get on and off in comfort as the toilet is literally next to the shower … see photos.It was however, a lovely hotel in a great location with good facilities, including a Starbucks and a small shop.I wouldn’t hesitate to stay here again should I come to Niagara in the future. Hilton NF, Owner at Hilton Niagara Falls/Fallsview Hotel & Suites, responded to this review Thank you for sharing your experience and photos with us. Your feedback is valuable and we'll share it with out team. We're glad to hear you enjoyed your stay, and look forward to the opportunity to welcome you back for another memorable stay.

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• User:Joan J

  Trip type: Couples

  Highly recommend

  27 Sept 2026

  Our room was sweet. We didn't pay extra for a falls view, but we could see it anyway, at least a little bit. The Fallsview Restaurant was a splurge, but totally worth it. Not only was the view spectacular, but the staff treated us like royalty. Hilton NF, Owner at Hilton Niagara Falls/Fallsview Hotel & Suites, responded to this review Thank you for sharing your experience with us. We're thrilled to hear you enjoyed your stay, and appreciate the positive feedback about our team. We hope to welcome you back soon for another memorable stay.

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