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Holiday Inn Niagara Falls - By The Falls

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Holiday Inn Niagara Falls - By The Falls

locationChutes du Niagara, Niagara Falls-ON

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About Holiday Inn Niagara Falls - By The FallsAbout Holiday Inn Niagara Falls - By The Falls

Location

This hotel is located in the heart of Niagara Falls.

Facility

The hotel has a lift and features 122 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, cash machine and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a babysitting service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Some rooms have a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including crazy golf, golf, a gym, callisthenics, a spa, a sauna and a steam bath. A casino offers fun and entertainment.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at Holiday Inn Niagara Falls - By The Falls Amenities at Holiday Inn Niagara Falls - By The Falls

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

850 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

355

Very Good

586

Average

279

Poor

83

Terrible

95

Recent Reviews: 1398

  • User:LindaM173

    Trip type: Couples

    Good location!

    rating27 May 2026

    We've stayed at this Holiday Inn at least 3 times. The free parking is a bonus since it is close to the Canadian Falls. I always purchase the breakfast package. I feel it's a good value and they have a big selection. I like to sit on the balcony and watch the activity on the street. We were on the 5th floor. We think the beds are comfortable and the towels etc. are adequate. The only tiny problem is the office chair was very worn. It just brought the atmosphere of the room down a little. The room is spacious with an extra sink area where the refrigerator is located. We will hopefully stay here again.

  • User:Happiness28133099626

    Trip type: Family

    Perfect location

    rating19 May 2026

    This is a late review, but we really enjoyed our stay. Very convenient location, just a short walk to the falls and the breakfast was amazing too.

  • User:AbraA28

    Trip type: Friends getaway

    Pick a different hotel!

    rating22 Apr 2026

    Wouldn’t stay again. Beds feel like cement and don’t have actual Holiday Inn pillows, which I look forward to. A/C unit is loud. Pool area is gross and old. The only thing good about this hotel is the location. IHG Service, Owner at Holiday Inn Niagara Falls - By The Falls By IHG, responded to this review Hi AbraA28,Thank you for choosing Holiday Inn Niagara Falls – By The Falls and for taking the time to share your experience with us. We truly appreciate having welcomed you as one of our valued guests, and I hope you’ve been well.I’m sorry to learn about the concerns you encountered during your stay, particularly regarding the comfort of the beds, the in-room amenities, the air conditioning unit, and the condition of the pool area. Your feedback is important to us, and we understand how these details can impact overall comfort and enjoyment.Please know that your comments have been shared with our hotel team for immediate review and follow-up. We value your insights and hope you will consider giving us another opportunity to welcome you back for a more enjoyable stay in the future.Safe travels,Glaiza G.Case ManagerIHG Hotels & Resorts Service

  • User:naheek2021

    Trip type: Family

    Try enchanted package

    rating03 Apr 2026

    stayed at Holiday Inn Niagara Falls - By the Falls and overall had a mixed but generally positive experience.Check-in was smooth, and the staff were friendly and welcoming. The atmosphere felt warm, although the hotel appeared to be undergoing renovations—there were mirrors and construction signs in several areas.The room had some drawbacks. The sofa bed was very old and torn, and the bedding was already placed inside it, which made me unsure how recently it had been cleaned. Breakfast was below average in quality, but the staff were attentive and provided good service.One of the highlights was the free parking and the Enchanted Package, which included tickets to Skylon Tower—definitely worth it for the experience.However, sleep quality was poor due to noise from nearby rooms (babies and children). I recommend avoiding rooms with two queens + sofa bed, as they are located near the elevator and tend to be noisier. If I had known, I would have chosen a standard two-queen room instead, even though the sofa bed option costs more.If possible, try to stay on a higher floor (like the 6th floor with upgraded rooms) for a quieter experience. I also wish the hotel provided coffee in the lounge area.On a positive note, the location is excellent, and checkout was just as smooth as check-in, with friendly and helpful staff.Overall, I would stay here again—especially with the Enchanted Package—but would choose my room more carefully next time. IHG Service, Owner at Holiday Inn Niagara Falls - By The Falls By IHG, responded to this review Hi naheek2021,Thank you for staying at Holiday Inn Niagara Falls - By The Falls and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts.We strive to provide excellent and impressive service to all our guests. Our hotel consistently maintains high standards of cleanliness, and we apologize for not meeting your expectations. I have shared your comments with the hotel management, and we will work internally to improve our service and guest experience.We value your feedback and welcome the opportunity to serve you better.Crisel V.Case ManagerIHG® Hotels & Resorts Service

  • User:Happiness69266

    Trip type: Couples

    Plumbing issues and poor customer service

    rating14 Mar 2026

    We stayed in room 403 and cosmetically, the room seemed just fine, that was until we used the sink and found a horrible smell coming from the drain and lingered most of our stay. We also got woken up at around 5am from the water pipes banging from the shower in room next to us. They have some serious issues with their plumbing.On top of that, we could also smell weed coming from a neighboring room.We brought all this up with the front desk and all they could say was "it is all out of our control".Really! Maybe the smell of weed is out of their control but the plumbing certainly isn't.As a club member, i always lean towards a Holiday Inn as normally their customer service is great, but his place lets the brand down IHG Service, Owner at Holiday Inn Niagara Falls - By The Falls By IHG, responded to this review Hello Happiness69266,Thank you for your recent stay at Holiday Inn Niagara Falls - By The Falls and for taking the time to share your feedback. We appreciate your business and for choosing IHG Hotels & Resorts as part of your travel.We work hard to deliver the standards of our Holiday Inn brand and to provide our guests with a seamless and relaxing stay. I’m sorry it didn't happen. Your feedback is important to us and we would welcome the opportunity to further review this.To assist us, please send your reservation details, contact information, any action taken by the hotel management to address your concerns and your TripAdvisor username to IHGService@ihg.com.Your trust in IHG Hotels & Resorts matters to us and we hope to have the opportunity to serve you again in the future.Best regards,Jen J. Case Manager IHG Hotels & Resorts Service

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