Sheraton Fallsview Hotel

Name: Sheraton Fallsview Hotel
Address: 5875 Falls Ave, Niagara Falls-ON, canada
Telephone: +44-204-505-9777
Rating: 4.1

Chutes du Niagara, Niagara Falls-ON, Canada

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About Sheraton Fallsview Hotel

location

This hotel is located directly across from the breathtaking Niagara Falls. The American and Horseshoe Falls, the Maid of the Mist boat ride, and the wonderful Niagara Park can all be reached in about 5 minutes on foot. It is about 20 minutes' walk to the city centre, while the nearest bus station lies some 5 km from the hotel.

facility

The hotel welcomes guests in a 22-storey building with 7 lifts and 670 non-smoking rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, room service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 15 conference rooms.

rooms

Rooms are equipped with air conditioning and individually adjustable heating. A balcony is among the standard features of some rooms. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (for a fee) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-accessible rooms can also be booked.

sport

Excellent swimming awaits guests at the indoor pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Fine weather can be enjoyed on the terrace. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, crazy golf, golf and horse riding. Sport and leisure facilities at the hotel include a gym and table tennis. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and a solarium. A dance club and a casino round out the entertainment options.

meals

Various dining options are available, including a café and a bar. The non-smoking restaurant provides high chairs for children. A continental breakfast buffet and a lunch buffet are served every day.

Amenities at Sheraton Fallsview Hotel

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Casino
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Garage
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Sun Deck
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  TV
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  Fireplace
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Golf
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  Tanning Studio/Solarium
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  Events
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  Water Park

Location

Around this property:

Bus Station

5000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

4895

Very Good

2820

Average

1159

Poor

578

Terrible

598

Recent Reviews: 10050

User:Julia D
Trip type: Couples
Go anywhere else
10 Oct 2026
If you’re looking for a rundown hotel that charges exorbitant fees on top of fees and calls itself a resort, which it’s not, and then charges resort fees, you’re in the right place. This is the place to go if you want to wait in a line for an hour when half of the restaurant is empty and the staff tells you it’s packed, which it wasn’t. And if you want to get breakfast that’s far below what I’ve received at a free breakfast, this is the place for you. This was the worst experience I’ve ever had! Enjoy the fees on top of fees! Never again enjoy
User:keniyothaw
Trip type: Friends getaway
Lack of common courtesy
09 Oct 2026
The beginning of the stay was okay. The rooms can get a bit cold at night and it seems like the heat doesn't work. The drinks at the bar were good. The location is beneficial and Jack the concierge was awesome. My issue was with another person steeping in for the new concierge. Instead asking who was next in line, eventhough I am in front waiting, i was completely overlooked and she assisted a couple. I won't be staying here anymore...customer service is just not the same. Prior to cecking in, I was asked if I wanted a Fallsview. I agreed. At 4 pm, the room wasn't ready and it was just confusion. I was willing to overlook that, but the disrespect on the way out was unprofessional. It's just common courtesy to ask who was next in line instead of assuming. Never again!
User:Donnaarm121
Trip type: Couples
Fabulous!!
06 Oct 2026
Stunning!! We booked a fallsview suite and it was worth every penny!! The view of the falls was spectacular and the fireworks in the evening were fantastic!! We would recommend 100% Marriott Hotels, Guest Services / Front Office at Sheraton Fallsview Hotel, responded to this review We’re glad the Fallsview suite gave you such a fantastic perspective of Niagara Falls, especially with the evening fireworks adding to the experience. It’s great to know you felt the suite was worth the cost and would recommend us to others. We look forward to welcoming you back for another great visit!Best Regards,ZachGuest Experience Team
User:Journey21306936655
Trip type: Couples
Couldn’t fault it
06 Oct 2026
Only stayed one night arrived late and left quite early but the view from the room was stunning and the bed was very comfortable. Marriott Hotels, Guest Services / Front Office at Sheraton Fallsview Hotel, responded to this review We’re glad the incredible Falls view and comfortable room made your overnight stay a great one. It was a pleasure to have you as our guest, and we hope to welcome you back to Niagara Falls for a longer stay in the future.Best Regards,ZachGuest Experience Team
User:Cheryl K
Trip type: Couples
Very terrifying experience!!!
03 Oct 2026
I wish I could give a zero or a negative rating. My husband and I attempted to stay at this “resort” on September 3, 2026. We hoped to have a relaxing evening by the falls. However, it ended up being a truly terrifying experience! I was taking the elevator to my room on the 20th floor. The elevator stopped working, the elevator electronics malfunctioned. The door kept attempting to open and the elevator felt like it was trying to continue upward, but wasn’t moving properly - just sort of up and down trying to catch. Then finally just stopped. I was stuck in an elevator alone between floors. It was terrifying!! The alarm was only a little buzzer that did nothing, the emergency phone did not work. I could not get my cell phone to work!! I could not get ahold of anyone! No buttons would work on the elevator. After walking circles in the elevator for about 30 minutes, I was finally able to get a call out to my husband. He was in the casino and went immediately to the front desk to find someone to help. He and the man at the front desk located which floor I was on. I was stuck between the 17-18 floor. They had to get a mechanic to fix the elevator. It was roughly 2 am so this took a good while. Meanwhile, no one from the hotel was making sure I was okay. I had no idea what was going on or what to expect! Finally after close to two hours, the elevator started moving (which was terrifying at first because I was not expecting it). It took me down to the lobby. Not one staff member checked on me. My husband said we were leaving as we did not want to get back on the elevator!! He did have to run up to get our bag, so he took a different elevator. But I refused to get in the elevator. We asked for a refund for our stay. The attendant said someone would get in touch with me. We drove 5 hours home through the night rather than to stay there. No one called me to check on anything or discuss reimbursement. Instead my card was charged. Here we are a month later and I am still trying to fight the charges on my card. The whole stay was a nightmare!! It was the middle elevator in the lobby. Marriott Hotels, Guest Services / Front Office at Sheraton Fallsview Hotel, responded to this review We work to create a welcoming environment as the comfort and well-being of our guests is of the highest priority to us, and we are concerned to hear about your experience with the elevators, as this is not typical of our hotel. We do understand the discomfort and inconvenience you must have felt, and we regret knowing the impact this created on your experience. The comments you outlined are taken with utmost seriousness, and we will relay all your feedback appropriately as we are committed to improving our services on all levels. Thank you for bringing this to our attention.Best Regards,ZachGuest Experience Team