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The Oakes

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The Oakes

locationChutes du Niagara, Niagara Falls-ON

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About The OakesAbout The Oakes

Location

This hotel is located at Niagara Falls and offers breathtaking views of the falls. It is, in fact, the hotel closest to the Horseshoe Falls and takes full advantage of this impressive location.

Facility

239 rooms and 20 suites are located on 21 storeys and can be reached by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, safe, currency exchange service, cash machine and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Other services include a babysitting service, a transfer service, room service, a laundry service and a hotel shuttle bus. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi (for a fee) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and horse riding are available. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and a solarium. A casino offers fun and entertainment.

Meals

Various dining options are available, including a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A fortifying breakfast is served daily.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at The Oakes Amenities at The Oakes

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Sauna

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      Steam bath

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2241

Very Good

2134

Average

1311

Poor

849

Terrible

894

Recent Reviews: 7429

  • User:Tanya M

    Trip type: Couples

    Mohammed deserves a raise!

    rating25 Apr 2026

    Mohammed was super friendly and I haven’t seen great customer service like this in a long time. Me and my fiance were so happy. He greeted us. Let us check in early as I got the time wrong. Offered upgrades. I was soo happy with it allPs. Only thing I would recommend a smart tv lol. Other than that we were happy 😃

  • User:Marcus d

    Trip type: Family

    Hotelroom views.

    rating24 Apr 2026

    We really enjoyed our stay. Fun at the Casino, which paid for the butterfly-place/. Nice restaurants.Nice view .Attached some pictures. If good enough for promotions, feel free to use them. Thank you once again, Have a great day . Marcus.

  • User:Tulazik

    Trip type: Friends getaway

    Great stay

    rating20 Apr 2026

    Friendly staff nice big rooms and clean great location Nataliia Tsyben, Guest Services / Front Office at The Oakes Hotel overlooking the Falls, responded to this review Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a fantastic stay with us at The Oakes Hotel Overlooking the Falls. Providing clean and comfortable accommodations, along with friendly and accommodating customer service, is what we strive for, and we're delighted to know we hit the mark. We look forward to welcoming you back on your next visit to the city!

  • User:Takunaknay

    Trip type: Couples

    Good view of the falls

    rating19 Apr 2026

    The hotel is in a very good location. We booked a river‑view room, and the view was fantastic—especially on clear days. We could see both the river and the falls during the day and at night.The staff were friendly, and the complimentary coffee in the lobby was surprisingly good. Our room with two queen beds was a comfortable size.One thing to note: check whether your room has accessible outlets for charging devices. Ours didn’t have any convenient outlets except near the sink, so we requested extension cords. Maintenance brought them promptly and set everything up, but it was unexpected since it’s the first hotel we’ve stayed in without easily accessible outlets. Nataliia Tsyben, Guest Services / Front Office at The Oakes Hotel overlooking the Falls, responded to this review Dear Guest,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay at the Oakes Hotel Overlooking the Falls, especially the beautiful view of the falls and our convenient location. It’s also great to know our team made you feel welcome and that you found your room clean and comfortable.We always appreciate guest input and will continue working to provide the best experience possible.We can't wait to welcome you back for another unforgettable stay!

  • User:Bev W

    Trip type: Couples

    An overall good time

    rating16 Apr 2026

    We had an overall very good experience here. We requested a room overlooking the falls and we couldn't have had a better view. The place is a bit dated but still very comfortable. The only thing that should be improved is the housekeeping. The carpet in the hallway never saw a vacuum cleaner in the 3 days we were there candy wrappers and general fuzz collection never moved, and we found a pair of dirty socks in our room. No biggie, though , my husband just gingerly picked them up and threw them in the garbage. We'd definitely stay there again. It was close to everything we needed! Nataliia Tsyben, Guest Services / Front Office at The Oakes Hotel overlooking the Falls, responded to this review Dear Guest,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay at the Oakes Hotel Overlooking the Falls, especially the beautiful view of the falls and our convenient location. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short during your stay. Your concerns have been addressed with our housekeeping to ensure improvements are made.We look forward to welcoming you back for another great stay soon!

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