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Best Western Inn At Penticton

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Best Western Inn At Penticton

locationPenticton, Okanagan Valley-BC

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About  Best Western Inn At PentictonAbout Best Western Inn At Penticton

Location

This hotel is located in Penticton.

Facility

The hotel has a lift and features 64 rooms. The friendly staff at the reception desk are happy to answer any questions. A safe and a drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Other services include a 24-hour security service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A kitchenette with a refrigerator, a microwave and a tea/coffee station is also provided as standard. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, fishing and horse riding. Water sports enthusiasts can enjoy windsurfing and canoeing. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym, bowling and squash. A spa and a sauna are available in the wellness area.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day.

 Amenities at Best Western Inn At Penticton Amenities at Best Western Inn At Penticton

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Bowling

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      Canoe

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Sun loungers

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      Sun terrace

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      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

474

Very Good

340

Average

145

Poor

72

Terrible

63

Recent Reviews: 1094

  • User:Erwin V

    Trip type: Family

    I would have stayed somewhere else if I had known

    rating08 May 2026

    Prepare to bring your own USB charging adapters; there are none in these rooms.The room we stayed in smelled quite musty; it may not be suitable for those with respiratory issues.
  • User:Escape28191371176

    Trip type: Family

    NEEDS REPAIRS!

    rating04 Apr 2026

    Our stay was less than ideal. We arrived and were given card keys. No instructions. We couldnt get into the room. Went back to the front desk, were then told that there are two entrances to the room. Only the one we tried to access was locked from the inside so we would need to go around to the back of the building to be able to access that door with our card key. No apologies, at all. We were made to feel like we should have known. I dont get that.My son and husband went to check out the hot tub. Apparently its not a jacuzzi so no jets. It had oils floating on the surface and people's hair swirling around in the middle of it. It was disgusting. They didn’t bother to go back. I would seem the filtration system is definately not working.Breakfast is included. It wasnt so bad. We stayed for 2 nights. The first breakfast we went at 8am and no issues other than they only have refined sugar, no brown sugar and the only sliced fruit were oranges and whole apples left out. There is a nice waffle station, but no fruit to put on them. There is a juice dispensing machine that has overly water downed cranberry cocktail, Orange and apple juice. There is fresh brewed coffee, or a Kureg professional machine that you can get lattes mochas, and hot chocolate. Muffins, white bagles and white bread. The very plain economic type. Nothing fancy. There was also vanilla yogurt, and Quaker packages of oatmeal and some cereals. There are two hot containers. One had potatoes( over cooked and dry/hard, sausages (not sure what kind as there was no signage) and in the other hot dish there was scrambled eggs. TBH I think the eggs had a synthetic taste to them, not sure why. They are nice there but are really slow at clearing tables so we cleaned up our dishes and trash ourselves so someone waiting could have a place to sit. The older lady that worked there just looked at me and my son, when I asked if I could put my empty dishes in the gray bin and she said Yeah, over there...hmmm "Your welcome!" I thought to myself but, oh well. On the second day we went at about 8:45am for q that were dried out. Eggs...I had to scrape out the last bit. I made waffles that take a few minutes. When I sat down to eat, my son wanted more, so I went back, this is at about 9:10am, and all the pancake batters had been taken away, and most of the baked goods were being removed. Many people were coming in but not even finding anything decent to eat. If the breakfast is until 9:30am. Then everything should be there until 9:30am. I felt bad for the kiddies that could find anything or get at least some waffles to eat.The second morning a gentleman staying a couple of doors down was coming down the stairs and the step literally broke right in half! I think he was ok but all the staors look really bad and look like they should be replaced. The stairs pools, hot tub all need regular maintenance and repair. The TVs in the room are old, and are not smart so you can not use Netflix or Prime. That was really surprising. The only pleasant experience was the two very kind older women at the front desk. One named Wendy that was new and unfortunately I can't remember the other ones name. We told them about the issues and they said they would have those things dealt with and were apologetic eventhough it was not their fault. Those two were the only ones that had any kind of customer care awareness. No one else there seems to talk or care about the guests. I would only recommend you stay here if you dont mind the amenities not working and are not picky about breakfast, or staff that doesnt care to appreciate the buisness. Just be careful of the stairs!
  • User:Marcie99

    Trip type: Couples

    Not what I would have expected

    rating24 Mar 2026

    The room was comfy but not clean, behind the bed was something no one should see when they have paid as much as we were charged. We asked for an additional pillow and were told that there were no extra pillows on site so we had to go and buy pillows. There are no garbage bags in the garbage bins so the bins are pretty gross. The toilet paper was half as thick as tissue paper. The cleaning staff only come every other day so you have to go to the front and ask for anything that you need, including coffee for the morning.
  • User:Pioneer561725

    Trip type: Solo travel

    Good Eats

    rating20 Feb 2026

    Room was comfortable. Breakfast was better than average: good selection & healthy.
  • User:Navigate579547

    Trip type: Family

    Trip Advisor disappoints

    rating18 Jan 2026

    Best Western was very cooperative when we had to cancel. We wanted to swim in their pool but it was broken so they offered a refund when we cancelled our booking. Sadly we booked through trip advisor. After many phone calls, Trip Advisor couldn’t get their act together, blamed the hotel, botched the cancellation ands refund.

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