Best Western Inn At Penticton

Recent Reviews: 1094

• User:Erwin V

  Trip type: Family

  I would have stayed somewhere else if I had known

  08 May 2026

  Prepare to bring your own USB charging adapters; there are none in these rooms.The room we stayed in smelled quite musty; it may not be suitable for those with respiratory issues.

• User:Escape28191371176

  Trip type: Family

  NEEDS REPAIRS!

  04 Apr 2026

  Our stay was less than ideal. We arrived and were given card keys. No instructions. We couldnt get into the room. Went back to the front desk, were then told that there are two entrances to the room. Only the one we tried to access was locked from the inside so we would need to go around to the back of the building to be able to access that door with our card key. No apologies, at all. We were made to feel like we should have known. I dont get that.My son and husband went to check out the hot tub. Apparently its not a jacuzzi so no jets. It had oils floating on the surface and people's hair swirling around in the middle of it. It was disgusting. They didn’t bother to go back. I would seem the filtration system is definately not working.Breakfast is included. It wasnt so bad. We stayed for 2 nights. The first breakfast we went at 8am and no issues other than they only have refined sugar, no brown sugar and the only sliced fruit were oranges and whole apples left out. There is a nice waffle station, but no fruit to put on them. There is a juice dispensing machine that has overly water downed cranberry cocktail, Orange and apple juice. There is fresh brewed coffee, or a Kureg professional machine that you can get lattes mochas, and hot chocolate. Muffins, white bagles and white bread. The very plain economic type. Nothing fancy. There was also vanilla yogurt, and Quaker packages of oatmeal and some cereals. There are two hot containers. One had potatoes( over cooked and dry/hard, sausages (not sure what kind as there was no signage) and in the other hot dish there was scrambled eggs. TBH I think the eggs had a synthetic taste to them, not sure why. They are nice there but are really slow at clearing tables so we cleaned up our dishes and trash ourselves so someone waiting could have a place to sit. The older lady that worked there just looked at me and my son, when I asked if I could put my empty dishes in the gray bin and she said Yeah, over there...hmmm "Your welcome!" I thought to myself but, oh well. On the second day we went at about 8:45am for q that were dried out. Eggs...I had to scrape out the last bit. I made waffles that take a few minutes. When I sat down to eat, my son wanted more, so I went back, this is at about 9:10am, and all the pancake batters had been taken away, and most of the baked goods were being removed. Many people were coming in but not even finding anything decent to eat. If the breakfast is until 9:30am. Then everything should be there until 9:30am. I felt bad for the kiddies that could find anything or get at least some waffles to eat.The second morning a gentleman staying a couple of doors down was coming down the stairs and the step literally broke right in half! I think he was ok but all the staors look really bad and look like they should be replaced. The stairs pools, hot tub all need regular maintenance and repair. The TVs in the room are old, and are not smart so you can not use Netflix or Prime. That was really surprising. The only pleasant experience was the two very kind older women at the front desk. One named Wendy that was new and unfortunately I can't remember the other ones name. We told them about the issues and they said they would have those things dealt with and were apologetic eventhough it was not their fault. Those two were the only ones that had any kind of customer care awareness. No one else there seems to talk or care about the guests. I would only recommend you stay here if you dont mind the amenities not working and are not picky about breakfast, or staff that doesnt care to appreciate the buisness. Just be careful of the stairs!

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• User:Marcie99

  Trip type: Couples

  Not what I would have expected

  24 Mar 2026

  The room was comfy but not clean, behind the bed was something no one should see when they have paid as much as we were charged. We asked for an additional pillow and were told that there were no extra pillows on site so we had to go and buy pillows. There are no garbage bags in the garbage bins so the bins are pretty gross. The toilet paper was half as thick as tissue paper. The cleaning staff only come every other day so you have to go to the front and ask for anything that you need, including coffee for the morning.

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• User:Pioneer561725

  Trip type: Solo travel

  Good Eats

  20 Feb 2026

  Room was comfortable. Breakfast was better than average: good selection & healthy.

• User:Navigate579547

  Trip type: Family

  Trip Advisor disappoints

  18 Jan 2026

  Best Western was very cooperative when we had to cancel. We wanted to swim in their pool but it was broken so they offered a refund when we cancelled our booking. Sadly we booked through trip advisor. After many phone calls, Trip Advisor couldn’t get their act together, blamed the hotel, botched the cancellation ands refund.