Doubletree By Hilton Ottawa Downtown

Recent Reviews: 2025

• User:MichaelB909

  Trip type: Couples

  Nice rooms,great location.

  18 Feb 2026

  Nice rooms in a great location. Close to Byward Market and Rideau Center. Lots of different restaurants in the area, easy walking. Staff was very helpful with requests and cab arrangements. Doubletree was an upgrade from the Novotel it used to be. Ottawa Transit changed their routes so there’s no good direct route from the airport anymore, but the cab was not expensive.

• User:Emma K

  Trip type: Family

  Not Suitable for Hockey Teams

  20 Jan 2026

  Our hockey team’s stay at the DoubleTree Downtown Ottawa was incredibly disappointing, and I strongly recommend that hockey tournament organizers remove this hotel from their list of options. It’s clear the DoubleTree has little understanding of how to accommodate sports teams, especially those traveling with kids and equipment.First, the oversized parking situation was a major problem. There were only a few suitable parking spots available, which forced many of our parents and players to park nearly 10 minutes away and walk back and forth daily with luggage and hockey bags. Anyone who has traveled for hockey knows how unreasonable that is — especially in winter, and especially with young kids.Second, there was nowhere for parents to relax, gather, or enjoy each other’s company after the kids went to bed early for their morning games. At other hotels we’ve stayed at — and there have been many — staff understand the needs of hockey families and provide a lounge, meeting space, or designated area where parents can unwind responsibly without disturbing others.Third, there was also no space for the kids to play or burn off energy, which meant groups of kids ended up stuck in hallways — something every hotel claims they want to avoid. Ironically, we noticed several empty conference rooms that would have solved this issue perfectly. Before our stay, I even called ahead and was told these rooms were booked, yet during the entire weekend we saw them sitting unused. Allowing us access would have made a massive difference.Between the inadequate parking, lack of gathering space, and unwillingness to accommodate very standard hockey team needs, our stay was far below expectations. For the sake of future teams, I hope tournament organizers reconsider listing this property. It simply isn’t equipped — or willing — to support hockey families the way so many other hotels routinely do. sona abbasi, Guest Services / Front Office at DoubleTree by Hilton Ottawa Downtown, responded to this review Thank you for taking the time to share your feedback regarding your team’s recent stay with us. We’re sorry to hear that your experience did not meet expectations.We understand that traveling with a hockey team presents unique logistical needs, particularly with respect to the public parking, equipment, and common gathering spaces. As a downtown hotel, the public parking capacity and oversized vehicle options are limited, and we regret the inconvenience this caused for some members of your group.Regarding common areas and meeting spaces, these are subject to advance bookings and operational constraints. While we strive to accommodate group requests when availability allows, we apologize if the information provided prior to your arrival did not align with what you observed during your stay. We recognize how access to appropriate spaces can help improve the overall experience for both teams and other guests.We appreciate your comments about family and team needs, and your feedback has been shared with our management team as we continue to evaluate how we can better support group travel within the limitations of our property.Thank you again for your review, and we wish your team continued success in future tournaments.Regards, Sona AbbasiFront Office Manager

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• User:moyali

  Trip type: Business

  Great choice very close to the Rogers Centre and downtown

  17 Nov 2025

  This hotel used to be the Novotel and is very centrally located in downtown Ottawa. I was in town for a conference at the Rogers Centre and the location was ideal for both the conference and local attractions. As a gold I was upgraded to a jr. suite which was appreciatedPro- fantastic central location walking distance to many sites and close to Rideau metro stop- very friendly staff- onsite breakfast was great- comfortable beds - decent indoor pool Con- the hotel layout is a bit of a maze and somewhat confusing- water pressure was not great in the shower and the temp was capped at 38C, would have loved it a slight bit warmer- the room lighting was a bit strange and not really that bright. Would have preferred more ceiling lights that could be operated centrally- only have USB A outletsOverall this is a very good choice especially if you get a good deal. It is much less than the nearby Westin and just as convenient. sona abbasi, Guest Services / Front Office at DoubleTree by Hilton Ottawa Downtown, responded to this review Thank you so much for taking the time to share your detailed feedback! We’re delighted to hear that our central location, comfortable beds, friendly team, and breakfast all helped make your stay enjoyable—especially during your conference. We’re also glad you appreciated the upgrade to a junior suite.We truly value your comments about the hotel layout, shower temperature, lighting, and outlet types. Guest insights like yours help us identify where we can continue improving, and we’ll be sure to share your notes with our team.It’s wonderful to know that you found us to be a great value and a convenient option for exploring the area. We hope to have the pleasure of welcoming you back on your next visit!Warm regards,Guest service team

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• User:Karen S

  Trip type: Couples

  Wonderful!

  13 Sept 2025

  Wonderful, but there is no hot tub. A deck has been built over it. Steps away from ByWard Market, Parliment, and hop on/hop off bus plus msnt other sites. Would go back again. Friendly staff, too. You can buy parking pass from DT which will save money (vs. the third party vendor). sona abbasi, Guest Services / Front Office at DoubleTree by Hilton Ottawa Downtown, responded to this review Thank you for your wonderful feedback! We're delighted to hear you enjoyed our convenient location near ByWard Market, Parliament, and other key sites, as well as the friendliness of our staff.We appreciate you mentioning the hot tub situation and the helpful tip about purchasing parking passes directly through us to save money — that’s great advice for future guests!We look forward to welcoming you back again soon.Guest service team

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• User:Meruyert K

  Trip type: Business

  Great Stay and Excellent Staff Support

  23 Jul 2025

  I really enjoyed my stay at this hotel. The room was cleaned daily by the housekeeping staff. All the hotel staff were very friendly and helpful. I accidentally left my shoes in the room after checking out, but I was able to contact the hotel by email, and they promptly responded. They let me know they had found my shoes and offered to either ship them to me (at a cost) or keep them for me to pick up later. I really appreciated their help and professionalism. sona abbasi, Guest Services / Front Office at DoubleTree by Hilton Ottawa Downtown, responded to this review Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay and that our housekeeping and staff made a positive impression. We're especially glad we were able to assist with your forgotten shoes and that our team could provide a quick and helpful response. Your appreciation means a lot to us, and we hope to welcome you back again soon!Guest service team

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