Hilton Garden Inn Ottawa Airport

Recent Reviews: 1591

• User:majesticsky

  Trip type: Family

  5 Star Overnight Stay

  22 Aug 2026

  Hotel was clean and comfortable. Check in was a fabulous experience. As diamond members we had the breakfast which was amazing (my husband said if all the hotels that week we stayed at this was his best). This hotel was right next door of the airport. I didn’t realize it until the following morning when watching aurplabes take off. The hotel is sound proof! Love hotel pillows. Slept really good.We were not taking a flight but if you were they had an arrival/departure screen in the hotel lobby of flights. Oshanna Duffy Stuart, Guest Services / Front Office at Hilton Garden Inn Ottawa Airport, responded to this review Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fabulous check-in experience and that you found the hotel clean, comfortable, and quiet. We’re especially happy to hear that the breakfast was a highlight of your stay and that you enjoyed a great night’s sleep with our pillows!It’s also great to hear that our location and soundproofing were a pleasant surprise. We’re glad you enjoyed watching the airplanes take off the following morning without being disturbed by the airport noise. We hope to have the pleasure of welcoming you and your husband back again in the future!

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• User:Mason M

  Trip type: Solo travel

  Hilton service done right

  23 Jun 2026

  Easy to fine the parking lot is large. They have a full restaurant. Everything is amazing service and it's wonderful. Noise is good and hotel is clean enough. The Rooms great. Value and the atmosphere is perfect..They share a shuttle with the Marriott. It's under renovation so it will match I hope the Five star it gets. The ?? Oshanna Duffy Stuart, Guest Services / Front Office at Hilton Garden Inn Ottawa Airport, responded to this review Thank you for your wonderful review and for taking the time to share your experience. We're delighted to hear that you found our parking convenient, enjoyed our restaurant, and received amazing service throughout your stay. It's also great to know you appreciated the cleanliness, atmosphere, value, and comfort of our guestrooms.As you noted, we are currently undergoing renovations as part of our commitment to enhancing the guest experience. We appreciate your patience during this process and are excited for our guests to enjoy the finished product. Thank you as well for mentioning our airport shuttle service.We truly appreciate your kind words and look forward to welcoming you back for another excellent stay. Oshanna| Front Office Supervisor

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• User:Mysterious21

  Trip type: Couples

  Needs new staff

  22 Jun 2026

  Breakfast is not included. Parking is hard to find . Check in receptionist was cold and unwelcoming. Would not hurt you to smile. Hot tub was not working which i was told it was multiple times and also same day. When i spoke to the pool cleanup guy he said it was broken for a while. So was lied to by hotel to get to stay there. Rooms are quiet , bed comfy.Kinda sad that we had no conditioner and missing toilet paper on a check in. Also towels were already dirty and shower pressure is not great. Neither is pressure for the toilet so flush often. The best part and i have never had this happen ever around the world is my charger was stolen by the staff. Room wise and price was good but staff is lacking any time of professionalism Oshanna Duffy Stuart, Guest Services / Front Office at Hilton Garden Inn Ottawa Airport, responded to this review Thank you for taking the time to share your feedback. While we are pleased to hear that you found the room quiet, comfortable, and a good value, we are sorry that several aspects of your stay did not meet your expectations.We regret that your arrival experience did not feel welcoming and apologize for the housekeeping oversights you encountered, including the missing amenities and concerns regarding room readiness. We also understand your disappointment regarding the hot tub being unavailable during your stay and apologize for any confusion surrounding its status. While there may have been a miscommunication, we can assure you that our team always strives to provide accurate information and would never intentionally mislead a guest.Regarding breakfast, Hilton Garden Inn properties do not include breakfast as a standard brand offering, although breakfast packages are available at the time of booking. We would also like to clarify that our hotel is surrounded by parking on all sides of the building, providing ample parking for guests throughout their stay.We were concerned to read your comments regarding a missing charger. We take reports of missing belongings seriously and encourage guests to contact us directly so that we can investigate thoroughly.Thank you again for your feedback. It helps us identify opportunities for improvement, and we hope to have the opportunity to provide you with a better experience in the future.

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• User:Harry R

  Trip type: Family

  Very disappointing customer service

  22 Jun 2026

  I am very disappointed with the service I received during my stay at this hotel.From the moment I arrived, the experience started on the wrong foot. At check-in, I received a very cold welcome from the receptionist. She seemed bothered by my presence and quickly explained the hotel information in a way that was difficult to understand, as if I had already stayed there before or was familiar with everything. I left the front desk feeling confused rather than welcomed.The following morning, I went to breakfast, which was included in the package I had paid for. Unfortunately, I had not been given the correct breakfast voucher at check-in, although I was unaware of this at the time. When I arrived at the restaurant, Jonatan informed me that the voucher I had was for the following day. While he was not rude, the interaction felt stressful and tense, and he would not provide the voucher needed for the next day until the situation was clarified.I then went back to the front desk, where François assisted me. He was friendly, welcoming, and resolved the issue quickly with a smile. It turned out that the mistake originated at check-in, as I had not been given the correct voucher in the first place.Although the problem was eventually solved, the entire experience created unnecessary stress during what was supposed to be a relaxing vacation. Guests choose hotels like this because they expect comfort, hospitality, and a pleasant atmosphere. Instead, I often felt like an inconvenience rather than a valued guest.For the price paid, I expected a much warmer and more professional level of customer service. Based on my experience, I would encourage travelers looking for a truly relaxing stay to consider other nearby hotel options. Oshanna Duffy Stuart, Guest Services / Front Office at Hilton Garden Inn Ottawa Airport, responded to this review Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.Providing a warm and welcoming arrival experience is extremely important to us, and we regret that your initial interaction at check-in left you feeling confused rather than valued as a guest. We also apologize for the error regarding the breakfast voucher, which resulted in unnecessary inconvenience and frustration during your stay.We appreciate you recognizing François for his friendly and professional assistance in resolving the issue promptly. We are also grateful for your comments regarding your restaurant experience, as they help us identify opportunities for improvement.Please know that your feedback has been shared with our management team and will be reviewed with the staff involved to ensure we continue to improve our communication, service delivery, and overall guest experience.We understand how disappointing it can be when a stay does not begin as expected, and we regret that we fell short of providing the relaxing and welcoming experience you anticipated. Thank you again for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.

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• User:MaddyMummy

  Trip type: Couples

  Lovely hotel next to Ottawa airport

  13 Jun 2026

  Great hotel very close to the airport. The rooms are very spacious and beds comfortable. The hotel is currently undergoing renovations but it did not affect our stay at all. The front desk and housekeeping staff are great at ensuring our stay was comfortable. The hotel is very clean and the on-site restaurant has very reasonable prices. The airport shuttle runs every 30 minutes and is efficient. Oshanna Duffy Stuart, Guest Services / Front Office at Hilton Garden Inn Ottawa Airport, responded to this review Thank you for your wonderful review! We are delighted to hear that you enjoyed our spacious rooms, comfortable beds, convenient airport location, and efficient shuttle service. We also appreciate your kind words about our front desk and housekeeping teams. Thank you for your understanding during our renovations, and we are pleased they did not impact your stay. We look forward to welcoming you back on your next visit to Ottawa. Oshanna| Front Office Supervisor

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