Hilton Garden Inn Ottawa Airport

Recent Reviews: 1586

• User:D7038HX

  Trip type: Couples

  Would go back but train some of your front desk personnel.

  08 Mar 2026

  Location is perfect flying out. Rooms are huge! Could fit 2 king size beds for sure. Very clean.Couldn’t control temperature of room and had to change rooms as it was too hot. Windows do not open.Haman at front desk was not welcoming at all. No greetings, no smile and treatedus very poorly. Shame on you. As the first person to greet customers, you should be the opposite of how you treated us. Oshanna Duffy Stuart, Guest Services / Front Office at Hilton Garden Inn Ottawa Airport, responded to this review Thank you for sharing your feedback. We’re glad to hear you enjoyed our convenient location, spacious rooms, and cleanliness, and that you would consider staying with us again.We’re very sorry to hear about your experience with the room temperature and the inconvenience of needing to move rooms. We also sincerely apologize that your interaction at the front desk did not reflect the welcoming service we aim to provide. Your comments regarding the service you received have been taken seriously and will be addressed with our team, as every guest deserves a warm and professional welcome.We truly appreciate you bringing this to our attention and hope we’ll have the opportunity to provide you with a much better experience on your next visit.

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• User:Keldan_70

  Trip type: Family

  Beautiful & clean

  13 Feb 2026

  Amazing!!! Beautiful hotel with excellent customer service at the desk and incredible food at the hotel. The rooms are spacious and clean, they are comfortable and the noise from the airport is incredibly well blocked. We did not have an issue at all with this. The restaurant on site had incredible food. We had the ribeye and the fish and chips and they were both INCREDIBLE! Hilton definitely won us over with this trip. So not let the “construction” scare you away. It’s not disruptive and frankly this hotel is a gem! Oshanna Duffy Stuart, Guest Services / Front Office at Hilton Garden Inn Ottawa Airport, responded to this review Thank you so much for this amazing review!We’re absolutely thrilled to hear how much you enjoyed your stay. It’s wonderful to know you found the rooms spacious, clean, and comfortable — and that the airport noise was well blocked so you could fully relax.We’ll be sure to share your kind words with our front desk team and restaurant staff. Hearing that the ribeye and fish and chips were “INCREDIBLE” truly makes our day! Our culinary team will be especially proud.We also genuinely appreciate you mentioning the construction. We’re glad you found it non-disruptive and that it didn’t take away from your experience.Thank you again for choosing us and for your kind words. We’re so happy we won you over and hope to welcome you back for another fantastic stay soon!

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• User:Kim B

  Trip type: Business

  Stay somewhere else, you’ll be happy you did!

  07 Feb 2026

  I would rate it zero if possible.Major construction, can’t go anywhere in the hotel without a jacket on.I went to get a coffee in the lobby, but forget about that!! Every Hilton I stay in has coffee for the guests at the front entrance. NOT HERE!! Everything is “that’s run by the restaurant so I can’t do anything about it”Paying $200+/night and you can’t even grab a coffee. So then you go to the side where they sell stupidly expensive junk food and there’s a coffee machine there. Fabulous, fresh ground coffee and milk steamer -—-> BUT…..that doesn’t matter because YES YOU GUESSED IT…it also doesn’t work!!!Just avoid this hotel and go to Hampton Inn on Gibford that’s also just as close to the airport. At least they have free breakfast and coffee available 24/7!!!I won’t be staying here again, especially when upgrading the hotel is supposed to actually make improvements and it’s done the opposite for not only me but for the group of guys that were also looking for the coffee!!! Oshanna Duffy Stuart, Guest Services / Front Office at Hilton Garden Inn Ottawa Airport, responded to this review Thank you for taking the time to share your feedback. We truly appreciate hearing from our guests, even when the experience did not meet expectations.We’re very sorry for the frustration you encountered during your stay, particularly surrounding the renovations and lobby amenities. We understand how disappointing this can be, especially when you’re traveling and looking for simple comforts like a warm space and a cup of coffee.Regarding coffee service, complimentary coffee is offered every morning during breakfast hours outside of the restaurant, in alignment with our brand standards. During the month of January and the first week of February, while renovations were underway, this service was temporarily relocated to the banquet hallway, as the restaurant was temporarily relocated. With the restaurant now reopened following renovations, the coffee service has been brought to its permanent location at the front of the pantry in the main lobby. We sincerely apologize that the coffee machine located in the pantry was not operational during your visit and for the added frustration this caused.We also apologize for the temperature concerns you experienced. We are actively looking into this matter. Unfortunately, due to the heavy volume of foot traffic through our main entrance—particularly during peak travel periods—a significant amount of cold air can enter the lobby. That said, your comments have been shared with our team as we work to improve overall comfort during the winter months.While we’re disappointed to hear you would not choose to stay with us again, we do appreciate you bringing these concerns to our attention. Guest feedback plays an important role in helping us improve, especially during periods of renovation and transition

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• User:andykarla

  Trip type: Couples

  Beware of Review Retribution

  02 Feb 2026

  Should it be necessary to post a less than flattering review, beware that this property posts blame on the customer – while exonerating the hotel in blameless fashion!The property response that we had booked a room without a work station so that is what we got is completely false – We went back to the Hilton web site and not only the room we booked but all the rooms are listed as having work stations!Next, we were told that it was our fault that we did not know about the renovations as they were on the web site – Again the web site shows no mention of on-going renovations anywhere!Apparently, the construction company had the disabled parking signs removed so they could park close to the entrance – The hotels response was that they were removed because they were broken and we should have just parked in the disabled spaces at the rear of the hotel and walked up to the front – The logic is baffling but blame the customer is the portrayal.Each problem was portrayed as the customer is at fault and cannot read or understand what they booked!Oh, and they asked for our contact for further information but never called!The ownership group of “Anand Aggarwal and Harry Sohal and their families” own a number of Ottawa airport properties – We will most definitely double check and avoid future stays from this family group!On arrival the room was the temperature of a sauna, yet the hotel turned off the room heat as a solution and we were to blame for not staying as we refused to accept their explanation that all the rooms in the hotel were like this – Ironically our first room was of ok temperature! On arrival one only finds out that the hotel is under renovations and cannot be entered through the front doors by a small paper sign pasted to the front doors with no arrow and only instructions to enter through the side doorOne then needs to gather up all the bags and find the side door without any direction signage. How are first time visitors expected to find a random side door!Signage for disabled parking patrons has also been removed in the parking lot… A violation for the City of Ottawa disabled persons by-law!The entire front of the hotel is under renovations, with the check-in desk surrounded by floor to ceiling plastic!On check in there is no recognition for being a Gold member and after check-in is complete, we had to ask for breakfast coupons which are complimentary for Gold members!The assigned room appeared to be an adjoining room and as such had no work space or chair – Just a bed.The room was changed to another room with a chair and work space – Upon entering the room the temperature resembled a sauna; however, the thermostat was turned off!Before jumping in the shower, we turned the thermostat down to 63.0FThe shower was a disaster after finding the shampoo bottle empty in the middle of the shower!After the shower the room was even hotter with the vent blowing in more hot air.Maintenance arrived and their solution was to tinker with the unit so it only blew cold air and we were instructed to call maintenance back if we wanted hot air and they would tinker with the unit to get hot air!With an overnight temperature of minus18.0 Celcius, waking during the night to have maintenance back in the room was not an acceptable option.The reception manager attempted to explain that the whole hotel was boiler controlled and every room was the same – Ironically the first room was a livable temperature and her brush off came across as complete BS!She then allowed us to check-out and off we went to the Homewood Suites at considerably increased cost!After a long day, comfort is the premise of a hotel stay. This property strangely enough cannot provide a comfortable temperature in the rooms, as well it is also poorly operated during renovations and clients are certainly not welcomed in the Conrad Hilton custom!

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• User:YOWtravelling

  Trip type: Couples

  Hidden gem

  05 Dec 2025

  We stayed after arriving late to the Ottawa Airport. Wow… we were not expecting this place to be so nice. Check in was very easy. The room was perfect, big and really comfortable bed. The place was spotless.What surprised us, that we couldn’t find on their website, was such a good restaurant that is attached. We might just go there for dinner some night, just because.We arrived on the night of December 3rd. A special mention goes to Lawrence (at the front desk). He has EVERYTHING under control. Lakshit Popli, Guest Services / Front Office at Hilton Garden Inn Ottawa Airport, responded to this review Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that your stay exceeded expectations after your late arrival. It’s great to know you enjoyed the spacious, comfortable room and found everything spotless.We’re especially glad our restaurant was a pleasant surprise — we would love to welcome you back for dinner anytime!Your kind words about Lawrence mean a lot. He truly goes above and beyond, and we’ll be sure to share your compliments with him.Thank you again for staying with us, and we look forward to welcoming you back on your next visit to Ottawa.

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