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Metcalfe, a Gray Collection Hotel

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Metcalfe, a Gray Collection Hotel

locationDowntown, Ottawa-ON, Canada

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About Metcalfe, a Gray Collection HotelAbout Metcalfe, a Gray Collection Hotel

location

This hotel is located in the shadow of Ottawa's Peace Tower and at the heart of the city centre. It is close to major government offices, business districts, plus shopping (Rideau Center), dining and entertainment options. Nearby attractions include Parliament Hill and Byward Market (both 10 minutes' walk), the National Gallery of Canada (a 15-minute walk) plus the Canadian Museum of Civilization and the Canadian War Museum (both 20 minutes' walk). It enjoys an ideal location close to transportation links and with easy access to the city's highway. It is 2 hours' drive to Montréal and Macdonald-Cartier International Airport is just 15 km away.

facility

Guests have a choice of 6 suites, 87 single rooms and 13 double rooms. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are a number of shops as well. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, room service, a laundry service and a hairdresser. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. A desk is provided. Additional features include a microwave and a tea/coffee station. Further amenities include an ironing set and a trouser press. Equipped with a direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

Excellent swimming awaits guests at the indoor pool. The hot tub in the pool area promises pure relaxation. Leisure activities and facilities at the hotel include a gym, a spa and a sauna or, for a fee, massage treatments.

meals

The hotel includes a restaurant with air conditioning and a bar. A continental breakfast buffet guarantees a great start to the day. At lunch, guests can order à la carte. Set menus are available at lunch and dinner. Staff are also happy to provide children's meals. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Metcalfe, a Gray Collection Hotel Amenities at Metcalfe, a Gray Collection Hotel

  • Facilities

    • -

      Air conditioning

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      24-hour reception

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      Currency Exchange

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      Conference Room

    • -

      Room Service

    • -

      Laundry Service

    • -

      Garage

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      Pets

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      Elevator/ Lift

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      Laundry

    • -

      Newspaper

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      Parking

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      Smoking rooms

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      Wifi

  • Beauty and Spa

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      Salon

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      Spa

  • Business Center and Conferences

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      Business Center

  • Common Area

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      Library

  • General Services

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      Concierge

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      Luggage storage

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      Multilingual Staff

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      Pool/ Beach towels

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      Wake-up Call / Service

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      Wheelchair

  • Hygiene

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      Contactless check-in/-out

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      Gym/ Fitness centre

  • Meals

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      Breakfast Buffet

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      Breakfast Served

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      Continental Breakfast

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      Bar

    • -

      Cafe

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      Restaurant

  • Object Information

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      Fax

  • Payment

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      ATM

  • Room Facilities

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      Shower

    • -

      Bathtub

    • -

      Hairdryer

    • -

      TV

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      Closet

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      Room service

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      Toiletries

  • Sport/Entertainment

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      Swimming Pool

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

300

Very Good

110

Average

42

Poor

14

Terrible

3

Recent Reviews: 469

  • User:Paradise38503997854

    Trip type: Solo travel

    Excellent Location, Impeccable Rooms, and Warm Hospitality

    rating22 Sept 2026

    My family was staying at a nearby four-star hotel, and I had originally planned to join them after spending just one night here. However, I enjoyed my stay so much... more »

  • User:Travel23589061763

    Trip type: Friends getaway

    Best place to stay in Ottawa

    rating22 Sept 2026

    This is by far my best hotel experience ever. Location is convenient, hotel is BEAUTIFUL inside and out, and the staff are very friendly and helpful. The rooms are clean,... more »

  • User:Julie N

    Trip type: Family

    Poor service and cold breakfast .

    rating22 Sept 2026

    Restaurant breakfast service was slow and the food was cold upon arrival. Server was confrontational about the issue! more »

  • User:michielb286

    Trip type: Family

    Very good located with great personal service

    rating22 Sept 2026

    Very comfortable hotel which is very centrally located. It has a very nice and friendly atmosphere and the staff is very friendly and supportive. more »

  • User:DonnaC1125

    Trip type: Couples

    Great location!

    rating22 Sept 2026

    Excellent location. Cozy hotel. Very good brunch meals. Our server Anabelle was excellent. more »

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