Holiday Inn Peterborough Waterfront

Recent Reviews: 600

• User:Laura M

  Trip type: Couples

  Left us feeling violated,and our worth as vacationers has been taken advantage of by the hotel for the sake of greed.

  24 Aug 2026

  Don't stay here! Homeless people are everywhere. Our vehicle was broke into on our last night. Things stolen. The Homeless are deficating and urinating in the hotel parking lot. Using needles to shoot up on the benches in the courtyard. This use to be our go to place in Peterborough. However, this year we have seen things no one needs to see...let alone on holidays paying alot, l might add. Sadly each year has gotten worse. There is no security, which is just greed on behalf of the hotel itself. Garbage is everywhere. When we filed a police report, the police themselves told us breakins in that parking lot happen at least twice a week. The hotel itself doesn't mention a thing. There is a homeless commune across the street behind the Tim Hortons. It's unsafe especially for a female to walk around. We will not be returning to the Holiday Inn Peterborough Waterfront again. We have had it with this place. Luis Rivero, General Manager at Holiday Inn Peterborough-waterfront By IHG, responded to this review Dear LauramA7988WF,Thank you for your review. We’re sorry your stay was disrupted. The concerns you mentioned relate to broader issues in the downtown core, and both police and community services are actively involved. At the hotel, we maintain overnight security patrols, surveillance, lighting, and routine property checks, and we work directly with authorities when incidents occur. Unfortunately, even with these measures, no security team can fully eliminate all risks.We appreciate you taking the time to let us know.

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• User:44rakibh

  Trip type: Family

  Average Hotel stay with poor amenities

  16 Aug 2026

  2-Star ReviewThis was a very average stay, and overall I would rate the hotel 2 out of 5 stars.The hotel feels quite dated and would benefit from significant renovation and better maintenance. The outside areas and property grounds were not very clean or well maintained, which made the overall first impression disappointing. The rooms were also not very soundproof, and noise from other rooms and nearby areas could easily be heard.We stayed in a river-view room, which was nice, but unfortunately the balcony was not in good condition and could use some attention and maintenance.The staff were definitely a bright spot. Thomas at the front desk was extremely helpful, friendly, and welcoming. Jessica at the breakfast buffet was also outstanding—very friendly, attentive, and welcoming. The front desk and housekeeping staff were generally very friendly and helpful throughout our stay.The breakfast, however, was below what I expected from the Holiday Inn brand. The selection on the hot buffet was limited, and there were no meat options such as beef or pork, which made the breakfast feel less substantial than expected.The Riverside Grill was decent, but I found the prices a little expensive for what was offered.Overall, while the staff were friendly and helpful, the hotel’s condition, cleanliness, balcony maintenance, noise insulation, breakfast quality, and need for renovation significantly affected our experience. With some investment in the property and improvements to the breakfast offering, the hotel could provide a much better experience. Soci Assist, Other at Holiday Inn Peterborough-waterfront By IHG, responded to this review Hi Rakib H,Thank you for sharing your detailed feedback. We’re pleased to hear that our staff, especially Thomas and Jessica, made a positive impact on your stay. We sincerely apologize for the aspects of your visit that did not meet your expectations, including the condition of the property and the breakfast offerings. Your comments are invaluable as we strive to enhance our guest experience, and we will certainly address these areas with our team. We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.- The Staff at Holiday Inn Peterborough-Waterfront

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• User:Barry F

  Trip type: Couples

  Pluses and minuses of this hotel

  27 Jul 2026

  Location was great, right on the river and near great bicycle paths. Breakfast so-so, but better breakfasts across the street. Room was comfortable on fourth floor with a balcony overlooking river. Elevator went down one morning but was repaired soon thereafter. Staff extremely helpful and carried our bicycles downstairs when elevator was out. Biggest negative was one night a band played at the hotel from 7-10 p.m. very loudly. We were not warned about this. Couldn’t enjoy the balcony. We asked for volume to be turned down, but this was barely done. Quiet time was posted as 10 p.m., but band continued to play loudly with an encore after 10. Extremely inconsiderate of other guests. Another major complaint: pool area is unsafe. Floor tile is very smooth, especially when wet. Non-skid surfaces completely lacking. IHG Service, Owner at Holiday Inn Peterborough-waterfront By IHG, responded to this review Hi Barry F,Thank you for staying at Holiday Inn Peterborough-waterfront sharing your experience. Your business with IHG® Hotels & Resorts is greatly appreciated.Our goal is to make your trip welcoming by providing excellent service and meeting the highest standards of accommodation. We sincerely apologize for the issues you encountered. Your comments have been documented and shared directly with our hotel management team to ensure corrective action is taken. We appreciate your input, as it helps us improve the guest experience.We hope to have the opportunity to welcome you back in the future and provide the high-quality stay you deserve.Warm regards,Crisel V.Case ManagerIHG® Hotels & Resorts Service

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• User:good_ants

  Trip type: Couples

  "Low-4" for a variety of reasons but still a good stay.

  07 Jul 2026

  We had returned for the annual 'Beer Barn' just outside of P'borough and chose to stay here again, which seems like the obvious/best choice in town.What makes it a 4+- staff are friendly and helpful- location backs onto the lack/river system in central Peterborough, plus you're close to restaurants, bars, movie theatre, groceries, etc.Why it is closer to a 3- old and worn- it can get noisy with passerby and since it hosts many wedding groups- weird parking rules/system!Overall this might be the best affordable option in Peterborough...just expect 5-stars. Soci A, at Holiday Inn Peterborough-waterfront By IHG, responded to this review Hi,We’re delighted you chose to stay with us again for the 'Beer Barn' event. It's wonderful to hear our friendly staff and convenient location added to your experience. We understand your concerns about the noise and parking system, and we’re continuously working to improve these aspects. Your feedback is invaluable in helping us enhance our guests' experiences. We hope to welcome you back for another enjoyable stay.- The Staff at Holiday Inn Peterborough-Waterfront

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• User:Laurie W

  Trip type: Friends getaway

  Quality of stay

  23 May 2026

  The hotel was hosting a large group of young lacrosse players attending a tournament in the city, and unfortunately the behaviour throughout the property was completely out of control.Children were running up and down the hallways unrestrained late into the evening and early in the morning. At one point, nets were actually set up in the second-floor hallway and a lacrosse game was taking place indoors. It was unbelievable that this was allowed to continue without intervention from hotel management.To make matters worse, there was absolutely no hot water in the morning, making it impossible to shower.Before checking out, we attempted to have breakfast in the restaurant, where food was being served buffet-style. Young kids were reaching into the bacon container with their bare hands, which was completely unsanitary and unacceptable. We immediately decided to leave and went to a local restaurant instead.What was most disappointing was tr parent lack of any management presence or effort to monitor and correct behaviour throughout the hotel. Soci Assist, Other at Holiday Inn Peterborough-waterfront By IHG, responded to this review Hi Laurie W,We sincerely apologize for the disruptions you experienced during your stay. Hosting large groups can sometimes present challenges, and we regret that this impacted your visit. We are addressing the issues you mentioned, including the lack of hot water and the need for better supervision, to ensure a more comfortable and safe environment for all our guests. Your feedback is invaluable in helping us improve our services and guest experience.- The Staff at Holiday Inn Peterborough-Waterfront

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