Quality Inn Peterborough

Recent Reviews: 250

• User:Rezaul K

  Trip type: Family

  Poor maintenance

  03 Aug 2025

  The Hotel is not disability accessible. NO ELEVATOR, hotel management should mention this on the website or in booking summary!! We didn't know Room AC system is too noisy, could not sleep at night with that loud noise and 2nd floor hallways has very poor ventilation, very hot in summer. No AC or ventilation on stairs to 2nd floor!We stayed there as it had low price but never again.

• User:P7429URannes

  Trip type:

  20 Jul 2025

  I booked a non-refundable room. Our situation changed before the trip and we wouldn't be able to make it. I understood it was non-refundable. I called the hotel as a courtesy so that they could sell the room to someone else. They treated the call as an escalated customer service situation and were very rude. I wasn't trying to get a refund, I was just trying to be nice. I should have just done a no-show. I will never book with them again.

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• User:P2520VMsd

  Trip type: Couples

  Short Break

  06 May 2025

  Central to shopping with attractions just a short drive away.A little dog-eared but, in the main, clean & comfortable. Reasonably priced compared to most hotels in the city. Pleasant interactions with staff and a quick check-in.We were fortunate to get a room away from the main road. Very quiet indeed. Ground floor rooms have external patio door access; second floor accessible by stairs only, no elevator. Usual room amenities; we also had the bonus of a fridge and microwave in the room despite it being advertised as having neither. (Standard w/ 2 double beds)Complimentary buffet breakfast was excellent. I definitely recommend the automated pancakes! Good value. Would recommend and return.

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• User:Louise G

  Trip type: Solo travel

  Zero Quality at this Inn

  30 Dec 2024

  Where to begin? The BEST part of this experience was the pleasantness of the young man at the front desk. I had booked the jacuzzi king suite for a one night stay then had to move the booking from Friday to Sunday night. No problem I was told. Booked and confrimed. Then called and told the main floor suite was already booked, so no probllem I was booked intot he second floor suite.The next day I was called and informed there were plumbing issue with that jacuzzi and it was inoperable. No problem- I really would just like a bath the jacuzzi is not critical- a bath and a good bed for a good night sleep. another room with a tub please- toward the back where it is quiet.The woman proclaimed she had 'lovely queen' near the front. I reiterated my preference for near the rear, but she insisted this was a lovely quite room. So foolishly I thought she must know her rooms!I arrived checked in and discovered it had only a standing shower. I went to the desk an reiterated my deep desire for a tub. (I shold have simply checked out and gon to the comfort in across the street- but time was limited and I thought- make do...The front desk man proceeded to check every single queen beed on the main floor and not one of them had a tub only dorm type stranding showers.Getting late for my evening commitment- I said ok I will live with this.Bad decision.Did I mention this lovely queen was about as far away as you could get from parking. Parking began halfway to the rear of the building so either way I would have to walk 1/2 the length of the building with my luggage- in the rain (yes it was raining).Did I mention the room STANK of air freshener? oh yes it did.When I returned from a long difficult evening hoping for a good night sleep before attending the gathering the next day, I pulled down the cover on the bed to discover they had put cheap egg carton foam over a mattress than would have been worn out over 20 years ago! (it was not close to midnight-not time to be packing up and changing digs.)I found it impossible to sleep on that awful foam, removed it and the mattress was equally unbearable. To make matters worse, the stench of the their "air freshener" was over powering- no problem I thought, I'll just run the fan for a bit and clear the ir- BIG MISTAKE! the room was instantly filled with the stench of pungent old cigarette smoke and to make matters worse to have any heat in the room at all that unit had to run.They have been renovating and whoever retrofitted the bathrooms set the toilet roll behind where you are sitting when on the toilet necessitating having to stand to reach the paper.The workmanship on the bathroom wallpaper was lso hoddy. Oh and this "quiet room" near the front? was directly opposite a gas station and all night long trucks and dumpster and heavy vehicles rumbled in, dropped their loads, etc. guess it made little difference as I was truly just counting the hours till I could get up and leave.As I told the front desk on check out- I have stayed in worse romms in my life- once before- only once- and that was in India and a $5/night hotel.Regarding the issue of a tub, she claimed well they have no tubs in the kings rooms- and apparently none in the quuen either for I was in a queen and the desk cleark checked every other queen onthe floor!They did refund my money for the room but nothing, frankly, could make up for that appallingly bad experience. I feel very bad for the staff. On checking in there was woman we cold name "KAREN abusing the desk clerk for not having received a "double discount" on apparently the very same jacuzzi room I had initially booked! When she started yelling at him, I intervened suggesting it was not his fault and he deserved respect. I have a hunch hover the sytaff must face a lot of abuse for I too found my composure pressed after such a totally appalling experience. ok there were a couple pkgs of one cup coffee and 2 tea bags and the fridge worked. But rally what you want first and foremost in ahotel//motel is a clean quite room with a good bed and if advertised (and they do) a tub when you can relax and get clean.This quality inn: it has some lipstck and rouge, but zero quality was appalling.

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• User:Nomad38895067957

  Trip type: Family

  get cancellation insurance

  27 Jul 2024

  booked for 4 nights, only stayed 1 night, I understand check out time was 11a and we checked out @ 12p, so expected to be charged for 2 nights, but they charged for the 4 nights booking, stating I should have paid the ruffly $27 per person per night so I could cancel, my advice book one night than extend stay night by night Quality Inn, Owner at Quality Inn Peterborough, responded to this review Thank you for submitting this review. I was sorry to read your comments about your booking experience. Today there are many booking options online available that include booking channel options, reservation and payment options from prepayment choices with lower rates with no cancellation and no change restrictions to higher rate choices with more flexibility to cancel or make changes to reservations. Today people want more options but there is more risk when selecting an option.

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