Best Western Marquis Inn & Suites

Recent Reviews: 545

• User:EmpireRobby

  Trip type: Friends getaway

  Not a pleasant place to stay. Nothing like the pics online they are from 10 years ago.

  13 May 2026

  Bad hotel, if you already book it cancel it. Its dirty, smells like they harvest weed. Filthy bathroom and rooms. The creepy people hanging around probably living there. Paper plates and plastic cutlery for breakfast is not 3 stat hotel.

• User:Melinda T

  Trip type: Couples

  WORST HOTEL EVER!

  07 Dec 2025

  This is the worst hotel we stayed!!! Is this a hotel? I think this is only a motel! The smell of the room is disgusting its not very clean! Its too old!! I think the motel is better than this hotel! The bedframe is broken! Our money is not worth it on this hotel. This is our first and last check in here in your hotel!!! So disappointed! We even not take the breakfast because we are so disappointed and leave early!!! Best Western Marquisinn, Guest Services / Front Office at Best Western Marquis Inn & Suites, responded to this review Dear Guest,Thank you for sharing your feedback, we do apologize for any disappointment have gone through.Right after your feedback, I personally and housekeeping manager have gone to the room and was not able to notice any smell, cleanliness shortfalls, neither any breakage on the bed frame. It is true that the hotel is not a newly opened property, however we do maintain high cleanliness standards as well as a certain comfort level. We wish you would have reported this to us while you are at the hotel, where we could assist if needed.We hope to get a chance to welcome you back soon for a better experience.Kind regards.Hafid BenssaydeThe Management.

  Read more

• User:Hien N

  Trip type: Business

  Worst booking experience for business.

  03 Jun 2025

  Best Western has the worst customer service! I called to book 10 rooms in Prince Albert, SK, Canada, and was transferred back and forth between the hotel front desk and the booking office. Nobody took responsibility to assist me with booking these rooms. The worst experience I have had with any hotels in the world. Best Western Marquisinn, Guest Services / Front Office at Best Western Marquis Inn & Suites, responded to this review Dear Valued Guest,Thank you for taking the time to share your experience with us regarding your recent attempt to book rooms at our Best Western location in Prince Albert, SK. I sincerely apologize for the frustration you encountered during your call. Your experience does not align with our commitment to providing excellent customer service, and I understand how disappointing it can be when expectations are not met.The situation you described—being transferred between the hotel front desk and the booking office without receiving the help you needed—is certainly not what we aim for. Our goal is to ensure a seamless booking process for all our guests, especially when coordinating multiple rooms. I appreciate you bringing this matter to our attention, as it helps us identify areas for improvement within our operations.To address your concerns, I would like to assure you that we take feedback seriously and are committed to enhancing our customer service protocols. We are currently reviewing our training programs to ensure that all staff members are equipped to assist guests effectively, regardless of their inquiry or request.Additionally, if you are still interested in booking those rooms or if there is anything we can do to make this right, please do not hesitate to reach out directly. You can contact me at 306 922 9595 Ext 304, and I will personally ensure that your needs are addressed promptly.Thank you once again for your valuable feedback. We hope to have the opportunity to restore your faith in our brand and provide you with the quality service that Best Western is known for.Warm regards,Hafid BenssaydeFront Desk Manager

  Read more

• User:Relax26521993586

  Trip type: Family

  Pet Friendly Room

  20 Apr 2025

  We rented this hotel specifically because we had to bring our pet. The staff was very helpful and accommodating to the special needs of our pet. For anyone who has a pet with unusual needs like not being able to use an elevator or walking on tiled shiny floors and needing to be right next to an exit door, this was perfect. Best Western Marquisinn, Guest Services / Front Office at Best Western Marquis Inn & Suites, responded to this review Dear Valued Customer,Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you and your pet found our accommodations to be perfectly suited to your needs.At Best Western Marquis Inn & Suites, we understand that pets are family, and we strive to provide an environment that caters not just to our guests, but also to their furry companions. It’s fantastic to know that our staff was able to assist you in addressing your pet’s specific requirements, such as avoiding elevators and navigating different floor types. Your feedback underscores our commitment to creating a welcoming atmosphere for all guests, regardless of their needs.We take pride in being a pet-friendly establishment and appreciate you highlighting our efforts in ensuring a comfortable stay for pets with special needs. Your kind words serve as a great encouragement to our team, who work diligently to make every visit enjoyable for both pets and their owners.We hope to welcome you and your pet back soon! If there’s anything else we can do to enhance your next visit, please don’t hesitate to let us know.Warm regards,Hafid BenssaydeFront Desk Manager

  Read more

• User:Raylene K

  Trip type: Family

  Concerns with room conditions and cleanliness

  10 Apr 2025

  The rooms are in need of a refresh, deep clean and repairs. Both headboards were peeling, one headboard was supported by a visible 1x4 piece of wood, there were dirty smears on one wall and visible grime and dirt in various spots of the bathroom. During our stay there were numerous times when we could smell cigarette smoke even though the hotel is non-smoking. We brought this to the attention of the front desk and she said someone would come by our room but to our knowledge, nobody did. When we checked out this was mentioned to the front desk again along with the concern that this smell caused our son to have a headache throughout the night. They said it was likely due to the exterior door being propped open while the employees were having a cigarette on their break. This was disappointing to hear that they were aware of this problem but nothing was being done to eliminate it even when guests brought this to their attention. On a positive note, the rooms were very quiet/sound proof, the beds were relatively comfortable and the complimentary breakfast was good with many options. Given the overall condition and location of the hotel, we felt we overpaid (room rate was $175 per night plus taxes) for what we got. Best Western Marquisinn, Guest Services / Front Office at Best Western Marquis Inn & Suites, responded to this review Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable as it helps us identify areas where we need to improve.Firstly, we acknowledge your concerns regarding the condition of the rooms. Cleanliness and maintenance are critical aspects of our service, and it is disappointing to hear that the headboards were peeling, and there were visible smears and grime in your room and bathroom. We take these matters seriously, and we will ensure that our housekeeping and maintenance teams are made aware of these specific issues so that they can be addressed promptly.Regarding the smell of cigarette smoke, we are particularly concerned to learn that this affected your son’s comfort during your stay. Our non-smoking policy is strictly enforced, and we regret that this issue was not resolved while you were here. It was not the employees who were smoking but guests, and as explained to you upon departure, we always head down to the door to assure it is closed. We will look into more effective system to eliminate this.On a positive note, we appreciate your acknowledgment of the quiet atmosphere and comfort of our beds. These elements are essential to providing a restful experience for our guests, and we are glad they met your expectations.As part of our commitment to improving our services, we are currently evaluating our cleaning protocols and maintenance schedules to prevent similar issues in the future. We want every guest to enjoy a clean, comfortable environment throughout their stay.Thank you once again for your candid feedback. We hope to welcome you back in the future under improved circumstances.Warm regards,Sincerely,Hafid BenssaydeThe ManagementBest Western Marquis Inn & Suites

  Read more