Sandman Signature Prince George Hotel

Recent Reviews: 459

• User:Andrew G

  Trip type: Business

  Adequate but not great!

  07 Dec 2025

  The most noticeable thing I noticed with my stay here is the sub standard cleanliness.The rooms at first sight looked ok, but when you look close they could be cleaner. Little hairs in the shower, surfaces bit sticky and not cleaned well etc. And what is with the super tiny cheap little bathroom soaps? Could the hotel possibly spend just a few cents more of what we pay on bathroom toiletries?I stay in a lot of hotels for work and I’ve never seen such miniature useless little soaps?Upgrade that a bit, please.And lastly, the gym and the pool? The gym is OK but the pool totally disgusting.Whoever is cleaning it is not doing it correctly.Either get it cleaned properly or better yet close it down till it’s renovated because it is disgusting.The gym is fine.On another note, I found every staff member I encountered was pleasant and nice.Oh, and one last thing, the Rockford restaurant was an experience I will not return to.The staff there were incompetent and slow and with only two other people in the restaurant I still had to wait 15 minutes to get service.I really got the feeling that I was an inconvenience.Overpriced crappy food too! Shamil Droubi, General Manager at Sandman Signature Prince George Hotel, responded to this review Thank you for taking the time to share your detailed feedback. I’m genuinely sorry to hear that several aspects of your stay did not meet expectations, particularly regarding room cleanliness, the pool condition, and your experience at the Rockford restaurant. This is certainly not the standard we aim to deliver.Your comments about housekeeping details, bathroom amenities, and the pool have been shared directly with our housekeeping and maintenance leadership teams. We are reinforcing deep-cleaning procedures, increasing inspection standards, and reviewing our pool maintenance practices to ensure guest safety and comfort. Your feedback on toiletries is also well noted as part of our ongoing review of in-room amenities.I’m equally disappointed to hear about your experience at the Rockford restaurant. Long wait times and the impression of inattentive service are unacceptable, and this feedback has been escalated to our food and beverage management team for immediate follow-up and corrective action.That said, I do appreciate you acknowledging the friendliness and professionalism of our hotel staff overall. Your kind words in that regard mean a great deal to the team.We are currently focused on strengthening consistency across all areas of the property, and feedback like yours helps guide those improvements. I truly regret that your stay fell short and hope you might consider giving us another opportunity in the future to provide the experience you rightfully expect.Warm regards,

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• User:Martin M

  Trip type: Family

  Pathetic

  20 Oct 2025

  While here, asked about catering a party to. Left my name and number, was promised a call, well 2 weeks later, still waiting. Shamil Droubi, General Manager at Sandman Signature Prince George Hotel, responded to this review Our dear Guest, Apology for the delay in responding to you.Thank you for sharing your feedback. I’m very sorry for the lack of follow-up after your catering inquiry. Not returning a promised call is unacceptable and certainly not the level of service we aim to provide.Your comment has been shared with our sales and catering leadership team so we can understand where the breakdown occurred and ensure this does not happen again. We value every inquiry, and I regret that your interest in hosting an event with us was not handled with the attention it deserved.If you are still considering catering or event options, I would appreciate the opportunity to assist you directly and ensure prompt, clear communication moving forward.Thank you again for bringing this to our attention.

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• User:Marvin A

  Trip type: Business

  Exceptional service and amazing hotel room!

  02 Oct 2025

  It was a rough day for me to begin with, driving 12 hours from Washington, close to 1000 km and barely ate without taking much break.I put check-in time at 3 pm but hell nah I definitely did not make it in time.Anyway, I arrived at 9.45 pm, sluggish and felt super tired. I walked in and was awed with Simran's exceptional service! He greeted me and asked me how I was doing. I told him all my journey driving from Washington to Prince George, barely eating, and felt super tired. Simran immediately let me know not to worry that he is going to take care of everything for me. I called earlier to request for a late check-out and the lady on the phone told me that can only be done in person by the front desk, and voila, Simran said that will happen. He asked me what time I'd like to leave and I let him know that id love to leave at 1 or 2 pm. Voila, Simran told me im good till 1 pm.I was super hungry and needed some food. I was looking for lounge or restaurant or maybe a bar with food options but i came in too late for anything to be opened. And again, Simran offered me some snacks from the lounge from the "VIP" club member only area. I grabbed an apple and a blueberry muffin. But turned out my fridge did not have any water at all but a bottle of wine on the table, and yet Simran, once again, offered me a bottled water. I then asked how much was the price of the wine because at that point I was super thirsty and there was no water to drink at all in the fridge. And Simran said don't worry about it, it is complimentary. I was like, "really? Are you sure??" And Simran was like, you had a long day, enjoy it and rest well.Let me tell you. I have been a diamond member for Marriot and Hilton (in fact I paid with Hilton card) and also a member for IHG and Hyatt World and very often travel around for business related, yet, I have never encountered sooo many complimentary services. Simran made it happen. You know that 12 hours drive to Prince George felt amazing because Simran understand how it feels to be on the road for hours, barely eating, and voila, you got the best service ever offered to you. I been to many Marriots and Hiltons but no, their service was never this "OUTSTANDING" if you would like me to emphasize.Oh.... Did I tell you that my microwave did not work and the electricity for that specific microwave, just seemed cut off? I told Simran, "that's fine I'll eat my leftover cold, i get used to it anyway". But no. Simran told me, "don't worry, ill open a room just for you to use the microwave and then you can return the key back to me". I was like, "what? You gonna do all that hassle just for me to reheat my food?"I was just out of words at this point. I kept telling Simran, well maybe God really doesn't want me to eat tonight and let me starve until tomorrow. But no.... Hell nah, if God is in the way, Simran would open another room just for me to reheat that food and move on.Let me recap. Coming in late, got in upgraded room from Simran, got some snacks from VIP club members lounge, got free water and complimentary wine, and got a temporary room just to heat up my food. I am telling you, I have "NEVER" received complimentary services over and over again within a span of an hour in any other hotels I have been to.Simran was super exceptional, beyond standards! If I could recommend him for anything else other than Google reviews, hell I'd be willing to write my testimony for him.Anyway... For the room itself tho, excellent in everyway. Kitchen is very clean and neat with all the kitchenette in each drawer!! However, i was lowkey sad that they don't even have some packets of "salt and pepper" but they do have sugars! Yasss for my coffee in the morning. I kind of wish they have at least a small container of packets Salt and Pepper. That's it. Perfecto!Everything else? Beyond "EXCEPTIONAL!"4 star hotel? Hell nah. I'd say 5 stars. Some of U.S. 4 stars have fewer amenities and not as good customer service (thanks to Simran).Anyway, definitely "RECOMMENDED" to stay here when you visit Prince George. <3 Shamil Droubi, General Manager at Sandman Signature Prince George Hotel, responded to this review Dear Marvina,Thank you for sharing your detailed feedback. We are delighted to hear that Simran and our team were able to make your stay comfortable and enjoyable, especially after such a long journey. Your comments about the personalized service, late check-out, and attention to your needs are greatly appreciated, and we will be sure to recognize Simran for his dedication.We also appreciate your note about the salt and pepper packets and will consider this for future room enhancements.It was a pleasure hosting you, and we look forward to welcoming you back to Sandman Signature Prince George.Warm regards,Shamil DroubiGeneral Manager

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• User:Ninja M

  Trip type: Solo travel

  Hotel

  31 Aug 2025

  Simran was very nice I would recommend. Comfortable bed, super clean room and awesome housekeeping staff. The place is very quiet as well . Thank you Shamil Droubi, General Manager at Sandman Signature Prince George Hotel, responded to this review Our dear guest , Thank you so much for your kind words! We’re thrilled to hear that Simran and our housekeeping team made your stay comfortable and enjoyable. It’s wonderful to know you appreciated the cleanliness, quiet atmosphere, and overall comfort of your room.We look forward to welcoming you back to Sandman Signature Prince George soon!Warm regards,The Sandman Signature Prince George Team

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• User:nevetsnov

  Trip type: Family

  Once again, superb service.

  04 Jul 2025

  The team here really provided the best experience to my family! From the gifts and goodies, to the service provided especially by the front desk! Kartik was so welcoming and made sure all of the needs of my uncle and aunt were accommodated. He went above and beyond. Kuddos to the best front desk they have encountered in a while, Anna. She was super charming and helpful. It feels like the team isn’t working here. This is their passion. Shamil Droubi, at Sandman Signature Prince George Hotel, responded to this review Apologies for the delay in responding to your review, and thank you so much for your wonderful feedback! We’re thrilled to hear that your family had such a memorable experience with us.Kartik, Anna, and the entire team will be delighted to know their efforts made such a positive impact. Your kind words mean a lot, and we truly appreciate you recognizing their passion and dedication—it’s what we strive for every day.We look forward to welcoming you and your family back to Sandman Signature Prince George soon!Warm regards,The Sandman Signature Prince George Team

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