Palace Royal

Name: Palace Royal
Address: 775 Honoré-Mercier Ave, Quebec-QC, canada
Telephone: +44-204-505-9777
Rating: 4

Quebec, Quebec-QC, Canada

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About Palace Royal

location

This hotel is located in the heart of Quebec City.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a babysitting service, a childcare service, room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. The rooms have a king-size bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A minibar and a desk are also available. For guests' convenience, units include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a telephone, a TV, a radio, an alarm clock and WiFi (no extra charge). Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna, a steam bath and massage treatments.

meals

The dining area includes a restaurant and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Palace Royal

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Business Center and Conferences
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  Business Center
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Packaged meals
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  Safe
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  TV
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  Closet
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  Room service
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  Toiletries
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Gym
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  Events

Location

Around this property:

Centre

0 m

Airport

20000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1057

Very Good

831

Average

323

Poor

164

Terrible

136

Recent Reviews: 2511

User:Dale P
Trip type: Business
Poor ventilation and no air conditioning!
01 Oct 2026
My room backed onto the swimming pool so there was no opportunity to open a window to get fresh air and the air conditioning system did not work, despite following the instructions and trying multiple times to lower the temperature. Because of the proximity to the pool, the room smelled like a change room and was dank and warm. I will never stay there again.
User:Gary W
Trip type: Solo travel
Modern Hotel in a great location
26 Sept 2026
Beautiful hotel within a two- minute walk of the walled Old-Quebec. Has on-site parking which is a premium in Quebec. On-site restaurant (steak-house) and bar. A flat walk to go into the historic district of Quebec. Very attentive and knowledgeable staff who can all converse in English.
User:hpk2016
Trip type: Couples
Good hotel with good location.
22 Sept 2026
The building is striking indoors and out. There are rooms with balconies that face the atrium. Buffet breakfast as good. The pool was clean and warm. Pool opening was unusually late at 09:00 and so we could not swim first thing in the am before getting on with our day. There was a live band in the atrium on the Friday and Saturday evenings. Overall service was good but we were disappointed that breakfast was supposed to start at 07:00 but during our stay, it started at 08:00. When we told the desk agent that we had to be elsewhere for 08:00, he was dismissive and told us that we could go somewhere else on St Jean to eat breakfast that early.
User:Ed F
Trip type: Couples
Avoid This Place
21 Sept 2026
We stayed here one night as part of a guided tour. This place was a real disappointment. The room wasn't bad but checking in and out was very bad. You had to take an elevator from the entry area or walk up the steps to get to the check-in area. The tub shower was difficult to step into because it was high and had a middle strip on the edge which I cut my leg on. the coffee pot in our room did not work properly. The breakfast buffet was poorly set-up as you got your food in one room then walked to another room to sit down. This caused congestion with people coming and going. Our bags sat for on hour after the time we were told to put them out. I would not recommend staying in this hotel while in Quebec City.
User:Righttime
Trip type: Couples
Old Quebec
08 Sept 2026
The room was in good shape. Balcony overlooking the interior pool. good location next to Saint Jean Gate. Easy walking distance to all of Port Royal. Food in dining room was okay but not great. Breakfast buffet was standard hotel buffet but expensive. Staff were fully bilinqual and answered questions professionally. On site parking for a fee. Hot tub was hot and relaxing.