The Algonquin Resort

Recent Reviews: 1567

• User:Passenger721650

  Trip type: Family

  A Historic Gem That Has Lost Its Way

  16 May 2026

  We frequently stay in Marriott properties, and are lifetime Titanium members. For nearly twenty years, the Algonquin Resort was one of our favorite annual traditions. We returned year after year because of the hotel’s elegant and tasteful decor, beautifully appointed rooms, wonderful amenities, expansive grounds, and ideal proximity to the historic town of St. Andrews. It always felt like a grand yet comfortable resort experience — distinctive, charming, and worthy of its history.Sadly, after our most recent visit, it is unlikely we will return.While the guest rooms may have been due for a refresh, the latest renovation is genuinely baffling. Whoever oversaw the redesign made a dramatic miscalculation. From the paint colors and furnishings to the flooring and room appointments, nearly every choice feels cheap, generic, and completely disconnected from the character of a historic resort hotel. The overall effect is less timeless elegance and more generic motel. What makes this especially disappointing is that a previous renovation a number of years ago had actually been handled quite well. Even as those rooms began to show some age, they still retained a sense of warmth, quality, and understated sophistication appropriate to the property. The new design abandons all of that.The prices, meanwhile, remain in luxury-hotel territory, but the rooms no longer reflect that standard. It is difficult to justify premium rates for accommodations that now resemble something far more generic and inexpensive.The Algonquin has long been a special place for us, which makes writing this review particularly sad. We sincerely hope management reconsiders the direction these renovations have taken, because a great historic hotel has lost much of the character and charm that once made it exceptional.To end on a positive note, the Algonquin has always been wonderfully welcoming to guests traveling with dogs. Over many years of visits with our small dog, we consistently appreciated the hotel’s warmth, hospitality, and pet-friendly atmosphere. General Manager, General Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this review Thank you for sharing such a detailed and thoughtful reflection about our property. We truly value your perspective, especially as lifetime Titanium members who have frequented our resort over the past two decades. Please know that your feedback regarding the recent renovations has been shared directly with our leadership and design teams for careful consideration. It is disheartening to hear that the current aesthetic has fallen short of the standard you associate with our historic property. We are, however, delighted to read that our pet-friendly atmosphere continues to be a highlight of your stays with us. We appreciate your loyalty and your honesty, and we hope we can change your mind about returning in the future.Cole H. Sheridan, General Manager

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• User:germanloves2travel

  Trip type: Couples

  A dissapointing experience

  16 May 2026

  My three-night stay at this hotel was unfortunately one of the most disappointing hotel experiences I've had in a long time. I booked an "ALGONQUIN VIEW" room, described as overlooking St. Andrews, Passamaquoddy Bay, and beyond. At check-in, I was informed that due to my Bonvoy Gold status, I would receive an upgrade to a "STUDIO ROOM." I pointed out that I had booked the "ALGONQUIN VIEW" room category specifically for the view. Aside from the poor condition of the "STUDIO ROOM" (stained carpet, worn furniture), the room was located directly next to a construction site. In addition to the view on the construction site, the staff at the front desk could not assure that noisy work would not be taking place there in the coming days.I therefore refused the upgrade and requested a room in the "ALGONQUIN VIEW" category, I had booked. These rooms were unfortunately not available, thus I was offered a downgrade to an "ALGONQUIN KING" room on a higher floor, which had a view at the town and the St. Croix River. Since it was already after 9 pm and I didn't want to argue any further, I accepted the offer. The room had been renovated a few years ago and was nicely furnished. Unfortunately, I wasn't offered any compensation, but that wasn't important to me. What really bothered me over the next two days, however, was the poor housekeeping. The beds were made very sloppily, the bathroom was only partially cleaned, the wet shower mat was left where I placed it in the morning, the empty tissue box wasn't replaced, coffee capsules and water weren't refilled, and no clean cups were provided. My verbal and telephone requests to the front desk to refill the coffee went unanswered. When I showed up at reception at least with the used cups, empty water bottles, and the used coffee capsule waste did I receive any help. (Thank you, Tetiana!) As an apology, I received a drink voucher for i.e. domestic beer at the bar (which later led to a short discussion with the bartender why a Moosehead beer from Saint John, NB is „domestic“ and a Foghorn beer from Rothesay, NB is not, finally we got the Foghorn English Pale Ale…) and a voucher for the breakfast buffet before departure. Unfortunately, breakfast wasn't a great experience either, as the staff was very slow and seemed unmotivated.In addition to the costs stated at the time of booking, a resort fee of CAD 30 per night was charged. These hidden costs were not mentioned when I booked several months prior. All in all, my expectations were unfortunately not met. I paid more and received significantly less than anticipated.This is very disappointing, as it is a truly beautiful resort with a lot of charm. The service definitely needs improvement. General Manager, General Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this review Thank you for being a valued Gold Elite member and taking the time to detail your experience. Please accept our deepest apologies for any disappointment regarding the room or the views during your stay. It's disheartening that your visit fell short of your expectations, particularly regarding the level of housekeeping and breakfast service you received. What you have described does not align with our standards. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of comfort and cleanliness and that our policies are made clear to guests going forward. Thank you for your review, and we hope to have another opportunity to change your perceptions in the future.Cole H. Sheridan,General Manager

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• User:CanadianMaple12

  Trip type: Couples

  Much better than our November trip

  24 Mar 2026

  We come to this hotel on our birthdays and our list trip was fantastic. We didn’t have the best time in November and almost didn’t come back. We got one of the refreshed rooms, everything was comfortable and relaxing. We enjoyed our evening down by a fire place and ate at the pub. I’m relieved to say last fall’s trip must have been a one-off. General Manager, General Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this review Thank you for being a returning guest and for giving us another chance! We're so glad this birthday trip was a success and that you appreciated your updated room. It's also great that you enjoyed time by the fire and a great meal at the Pub. It was a pleasure having you as our guest, and we look forward to your next stay.Cole H. Sheridan, General Manager

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• User:Hotelnzi

  Trip type: Family

  6/10 not great

  05 Mar 2026

  Upon check-in the credit card information which was on file when booked did not work. Got to room and everything seemed very dusty, all the bottles were empty in shower (shampoo, conditioner and body wash). Called front desk, took 40mins for replacement. Overall not the best experience for the price you pay. 6/10 General Manager, General Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this review Dear Hotelnzi,Thank you for sharing this. We're sorry your stay started off with a frustrating check-in and that the room wasn’t in the condition it should have been when you arrived. Having to wait for basic amenities after reaching out to the front desk is certainly not the experience we want for our guests. We appreciate you bringing this to our attention, and your comments will be reviewed with the team so we can address these issues moving forward.Cole H. SheridanGeneral Manager

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• User:Duncan L

  Trip type: Couples

  Hepatitis A Outbreak

  08 Feb 2026

  As a frequent guest I am wondering what steps,if any, have been taken to address the recent outbreak of Hepatitis A in the hotel restaurant that infected a number of guests? General Manager, General Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this review Dear Mr. Lombard, thank you for your message. At this point in time, we want to clarify that there was one confirmed case in late January involving an employee, diagnosed with Hepatitis A following their return from international travel. Fortunately, said associate is now feeling better. There are currently no additional confirmed cases or any indication of an outbreak. The resort has always followed strict health and safety protocols, working hand-in-hand with New Brunswick Public Health. We continue to work closely with New Brunswick Public Health as they monitor any developments. We are committed to upholding our long-held commitment to being a safe and welcoming environment for our guests, associates, and local community. We encourage you to speak with your local Public Health Unit with any questions.

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