Holiday Inn Express Swift Current

Recent Reviews: 267

• User:NaniFox1

  Trip type: Family

  Tulip Trip

  11 Apr 2026

  Room 401Darius greeted us with a beautiful smile. Made our day so much better after a long drive.  Hotel is easy to find and close to restaurants and stores. Always an easy check in experience and Darius is at the top of my favorite list. Room was very clean and well stocked. Quiet and dark.  Bed and linens very comfortable. Bathroom well stocked and great towels. IHG always reliable for good quality at a good price. Breakfast is typical free IHG goodness. Dining area very clean and well set up. Check up just as pleasant and seamless as check in.

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• User:spiritflight

  Trip type: Solo travel

  Terrible stay

  09 Jan 2026

  TERRIBLE EXPERIENCE !! Came from out of town booked a 2 day stay NO HOT WATER ! Both nights. Was supposed to be fixed the first day while we were out and wasn’t !!!! We were not even offered another room and ignored when calling the front desk. Breakfast sucked and they stand watching everything you take Tried getting a refund or SOMETHING but NO basically told to go pound sand. Third world sh**Not even a Canadian company. DO NOT STAY HERE ALSO HAD BLACK HAIR IN MY TUB. Makes sense because if they would’ve cleaned the tub they would’ve known there was no hot water. IHG Service, Owner at Holiday Inn Express & Suites Swift Current By IHG, responded to this review Hello spiritflight,Thank you for your recent stay at Holiday Inn Express & Suites Swift Current and for taking the time to share your feedback. We appreciate your business and for choosing IHG Hotels & Resorts as part of your travel.We work hard to deliver the standards of our Holiday Inn Express brand and to provide our guests with a seamless and relaxing stay. I’m sorry it didn't happen. Your feedback is important to us and we would welcome the opportunity to further review this.To assist us, please send your reservation details, contact information, any action taken by the hotel management to address your concerns and your TripAdvisor username to IHGService@ihg.com.Your trust in IHG Hotels & Resorts matters to us and we hope to have the opportunity to serve you again in the future.Best regards,Jen J. Case Manager IHG Hotels & Resorts Service

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• User:Kelly L

  Trip type: Business

  Be very careful if you book this hotel using the IHG app

  03 Dec 2025

  My admin assistant made a reservation using the IHG mobile phone App on October 2, 2025 for a stay at the Holiday Inn Swift Current December 12-14, 2025. I received my confirmation e-mail from holidayinnexpress@tx.ihg.com as I normally do. It confirmed I booked a 2 King suite and it said the reservation was cancellable until December 10,2025. I was reviewing my electronic calendar and the IHG app to confirm my business travel for the next two weeks. I was shocked to see that my room was downgraded to a two queen standard and the rate was unchanged. In addition, the cancellation policy on this room had been changed to non refundable. “Cancellation will result in a charge. A deposit for the entire stay is due at time of booking “. I called the hotel and the front desk supervisor (Darius) couldn’t explain what happened but said he would talk to general manager and call me back. Three days went by and no return call. I called again today and talked to the sales manager. He advised that the central head office reservation network app booked the reservation. He said the employees at the Holiday Inn in Swift Current reviewed the booking and determined that the room was larger than the room they provide in the rate category for which it was booked. As a result, they downgraded the room. He acknowledged that I had not been notified about the change. He did not know why the cancellation policy was changed to non-refundable. He did offer to honour the room type for this time but I asked him to cancel the reservation. I refuse to do business with a company that does this without notifying the customer. He did cancel my reservation. I stay in hotels on business about 100 nights per year. This is a first for me. In my opinion, when a hotel send you the confirmation email it is a contract to provide that room type at the quoted rate. Conversely, if I booked a room and I don’t show up I am bound by that contract and I am charged the quoted rate. If you book a room at this hotel using the central reservation system, be very careful because you may not get what you booked. IHG Service, Owner at Holiday Inn Express & Suites Swift Current By IHG, responded to this review Hi Kelly L,Thank you for doing business with IHG® Hotels & Resorts and for choosing to stay at the Holiday Inn Express & Suites Swift Current.We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. Your satisfaction is our top priority, and we are committed to listening and adapting to your needs. I would appreciate the opportunity to address this matter further with you. Please send your reservation details, contact information, any actions taken by management to resolve your concern, along with your TripAdvisor username, to IHGService@ihg.com.We can't wait to welcome you back for your next visit.Regards,Dhalzin D.Case ManagerIHG Hotels & Resorts Service

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• User:wakeupjames

  Trip type: Solo travel

  Very modern and comfortable hotel

  11 Sept 2025

  According to the friendly and effiicient front desk staff, this hotel has recently been completely refurbished. I can well imagine this to be true as it was immaculate and modern throughout. My room was large, very clean, and equipped with a microwave, fridge and coffee machine. Altough it was just a hundred metres or so from the highway, there was no traffic noise. Breakfast was the usual hot and cold buffet. There was plenty of parking space.

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• User:char788

  Trip type: Family

  Very Loud and Noisy

  23 Jul 2025

  We checked into the hotel to stay 2 nights as we have family that live in Swift Current to visit. The hotel was booked with sports teams which is fine. The sports teams took over the WHOLE breakfast room for the ENTIRE day and evening!!! You couldn't sit in there to eat breakfast and then they ordered in SO many pizzas for their supper. The whole lobby reeked of pizza and teenagers! Very gross. We took our kids to swim in the pool. There were 20 kids in the pool at any given time and not one parent in the pool room area to watch their kids. The parents were all standing out in the lobby watching their kids swim thru the window! There were 2 other families that brought their little kids to swim. The team boys were SCREAMING and jumping into the pool that the other 2 families finally had to leave and take their littles out with them. I spoke to the front desk and the clerk said he would talk to someone. A half later no one came and then the pool guy came to check the chemicals so I also spoke to him but no one came and nothing was said. I went back to the front desk and spoke to the clerk again but STILL nothing was said or done. I will never stay at this hotel again! I understand that teams need somewhere to stay but obviously the hotel needs to lay down a few common courtesy rules regarding the breakfast room and I would think it would be a REALLY good idea to have at least one parent in the pool room to be watching kids swimming! Kids were pushing each other into the pool. What would have happened if one of those kids got hurt and there wasn't one parent in that room?Very disappointing but I know better next time we go to visit family IHG Service, Owner at Holiday Inn Express & Suites Swift Current By IHG, responded to this review Hello char788,Thanks for choosing IHG Hotels and Resorts for your lodging needs and for sharing feedback. We appreciate and thank you as one of our valued guests. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.Best,Ronald R.Case ManagerIHG Hotels and Resorts Service

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