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Holiday Inn Sydney Waterfront

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Holiday Inn Sydney Waterfront

locationSydney, Sydney-NS

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About Holiday Inn Sydney WaterfrontAbout Holiday Inn Sydney Waterfront

Location

This hotel welcomes guests in Sydney.

Facility

The hotel has a lift and features 152 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service, cash machine and drinks machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a car hire service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fun on the waterslide and a relaxing soak in the hot tub offer the perfect way to unwind. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. The surroundings of the hotel offer an ideal environment for skiing. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. A spa and a sauna are available in the wellness area. A casino offers fun and entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast guarantees a great start to the day.

Amenities at Holiday Inn Sydney Waterfront Amenities at Holiday Inn Sydney Waterfront

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

228

Very Good

216

Average

97

Poor

56

Terrible

36

Recent Reviews: 633

  • User:Beth L

    Trip type: Family

    Safety hazards not addressed

    rating25 May 2026

    Our visit was amazing until the very end. We booked this hotel for my daughter's 10th birthday. She had 2 friends stay with us. They had an amazing time. In the morning before checkout, one of the little girls cut her foot very badly on the grate in the pool. My husband called to tell me that she was bleeding badly. The front desk could only give me a handful of bandaids, 2 alcohol wipes, and some gauze. I ended up using my personal first aid kid. I insisted on an incident report. The manager in charge was kind and took down the information. Myself and the injured child's mother wanted to ensure the hazard was followed up on. This was not a small cut, it was a deep gash. The hotel manager replied to the mother with blatant false information that involved me, claiming that I refused further treatment. Claiming that the manager on duty checked back in with me the day after and that I reported that the child was fine. None of this occurred. We were very detailed in what happened, and where it happened. The GM just keeps insisting that there isn't a problem to be found. I practically begged her to do SOMETHING, ANYTHING, and got brushed off. I don't recommend this hotel if you want your kids to stay in one piece while they play. Lindsey Joe, General Manager at Holiday Inn Sydney - Waterfront By IHG, responded to this review Thank you for taking the time to share your concerns. I did want to clarify a few points, as I understand there may have been some misunderstanding regarding how the situation was handled.From the time the concern was brought forward, we have remained actively engaged in communication and have responded to each email received while continuing to review the matter thoroughly.After speaking with the child's mother, I sent a photo of the pool so they could point out the area and after receiving the photo back identifying the area of concern, I conducted multiple detailed inspections alongside our maintenance manager and maintenance team. Initially, the left side grate was identified, and no sharp edges, damage, or hazards were found. When the mother later advised that the location may actually have been on the right side of the grate, we again completed another thorough inspection of the newly identified area. Once again, no sharp, broken, or hazardous conditions were found. In an effort to ensure all appropriate steps were being taken, I also contacted the Department of Health & Wellness to ask whether any additional measures were recommended in situations where no hazard could be identified.Please know that we have taken this concern seriously from the beginning and have made every effort to investigate the matter carefully and responsibly. At this time, despite multiple inspections and follow-ups, we have not located any defect or hazard within the pool area.Guest safety remains extremely important to us, and we appreciate the concern being brought forward.

  • User:taramV3164CX

    Trip type: Business

    Good stay

    rating30 Apr 2026

    Despite being under construction I had a warm welcome to my late night drive from Halifax to Sydney.Room was super clean and cozy with the heat on and a great night at this hotel. Breakfast was great. Meeting at the Cabot Room downstairs for the CB Chamber of Commerce was well done with coffee and pastries. Soci Assist, Other at Holiday Inn Sydney - Waterfront By IHG, responded to this review Hi Tara M,We’re delighted to hear that you enjoyed your stay with us, even amidst our ongoing construction. It's wonderful to know that you found your room cozy and appreciated the warm welcome. We’re also pleased that you enjoyed breakfast and found the meeting at the Cabot Room to be well-organized. Thank you for your kind words, and we look forward to welcoming you back soon!- Management

  • User:Francine J

    Trip type: Family

    Watch your children

    rating21 Apr 2026

    I was here for a birthday party for my daughter. It was snowing out and i had a slip and fall by their entrance because it was not cleared or salted. Then later on in the night i was locked in a room and assaulted by their staff. Watch your children! It’s not safe! I want to take legal action and I’m worried about young children and families who visit this hospital. I was to afraid to speak out about my experience but going forward it may prevent it from happening to someone else. Joe Nguyen, Owner at Holiday Inn Sydney - Waterfront By IHG, responded to this review Thank you for your feedback. We take all guest concerns seriously and aim to address them promptly. Following February, we made attempts to reach out directly but did not receive a response. We remain available should you wish to connect with us to discuss this further.

  • User:Aundrea C

    Trip type: Family

    Free Night stay an wonderful time with kids

    rating16 Mar 2026

    I wanted to thank you Holiday Inn for offering a free nights stay as a prize at a conference I attended there recently. I was lucky enough to win the free night stay and took my nieces away for a girls night. It was wonderful. Staff got me early check in so the kids had more time to swim ( they were pretty excited). The room is clean and updated, the pool is well maintained and the kids had a blast. Thank you to the memories made. Joe Nguyen, Owner at Holiday Inn Sydney - Waterfront By IHG, responded to this review Thank you so much for your kind review! We’re delighted to hear that you and your nieces had such a wonderful girls’ night and were able to enjoy the pool and your time together. It’s great to know our team could help with an early check-in to give the kids extra time to swim. We truly appreciate you sharing your experience and are so glad we could be part of making those special memories. We hope to welcome you back again soon!

  • User:MyZoneHotels

    Trip type: Couples

    Getting old, but renovations underway

    rating11 Jan 2026

    This hotel is getting old but renovations are underway.The devil is in the details:- Noisy heating/air conditioning system- Uncomfortable, too soft mattress- Bathroom cleanlinessPros- Location and bay view- Excellent on-site restaurantsCons- Round window without a curtain- Paid parking- Worn and damaged furniture- Low water pressure in the shower Joe Nguyen, Owner at Holiday Inn Sydney - Waterfront By IHG, responded to this review We are constantly seeking feedback from our guests, and therefore, the comments and feedback that you kindly shared during your stay and in your review, were indeed appreciated and used to review certain areas of our operations. We are currently under the process of renovating our rooms. We hope that you will stay with us in the future to experience the new renovated rooms. Striving for customer satisfaction is our ultimate goal. If you would like to discuss further, you can contact us and look for our Guest Services Manager. Thank you

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