Best Western Terrace Inn

Recent Reviews: 405

• User:MJ G

  Trip type: Business

  Great stay inside. Sketchy feel outside. Outstanding breakfast and clean rooms.

  11 May 2026

  I stay in hotels 50–60 nights a year for work, so I’ve seen the full spectrum — and this Best Western lands somewhere in the middle, with a few standout highs and a few lows worth noting.The biggest issue is the entry and exterior experience. The main access point for luggage is essentially a back door with a ramp, and the parking lot is not well lit, and the hotel in general has an unclear entry path. The exterior at the back door feels obstructed by shrubs and cedars, parking isn’t ideal for unloading luggage, and the walk to the lobby is through a desolate hallway that doesn’t feel welcoming. As a woman who often travels alone, I would not choose this location for a solo night arrival. I travelled with my partner this time, so I felt fine, but the overall setup and lighting do not give a strong sense of safety.Once inside, things improve significantly. The rooms were clean, well‑kept, and comfortable, and the front desk staff were friendly and accommodating. We asked for a quiet room and they put us on top floor far from elevator and it was much appreciated. But the real star of this hotel is the breakfast. Truly the best hotel breakfast I’ve ever had. There’s a live omelet station, a waffle maker with berries and whipped cream, delicious sausages, and genuinely great coffee. The breakfast staff were exceptional- warm, welcoming, and clearly proud of what they do. Holy cow, they know how to feed you.Overall, this hotel isn’t the best or the worst I’ve stayed in, but the breakfast alone elevates the experience in a big way. If you’re arriving during daylight or travelling with someone, it’s a solid stay. If you’re a solo female traveller arriving late at night, the exterior setup may not feel ideal.

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• User:Colin G

  Trip type: Business

  Privacy Violated and Terrible Service

  16 Dec 2025

  I stay 100+ nights a year in hotels, and this was by far my worst experience. My “Do Not Disturb” sign was ignored—housekeeping entered my room while I was out, half-cleaned it, and I had to have my key card reprogrammed. Front desk promised a supervisor would call; no one ever did.The hotel was dirty, staff disorganized, and management tried to blame me afterward. I felt my privacy was completely violated. I will never stay here again. Best Western Terrace Inn , Owner at Best Western Terrace Inn, responded to this review Dear Colin,Thank you for taking the time to share your experience.I’m truly sorry to hear about the confusion and frustration you encountered during your stay.After reviewing the situation with our housekeeping and front desk teams, I’d like to clarify a few points. Our housekeeping staff reported that there was no “Do Not Disturb” sign on your door at the time of entry. As part of our standard procedure, they entered to perform a light service and found personal belongings on the bed, which is why the bed was left untouched.They did, however, tidy the room by removing garbage and clean the washroom.Regarding your keycard issue and the follow-up communication: I personally attempted to reach you twice the same day after being informed of your concern, but unfortunately, both calls went to voicemail. I understand how frustrating it must have felt not to receive a direct explanation, and I sincerely apologize if our efforts to connect fell short of your expectations.We take guest privacy and trust very seriously, and I regret that this experience left you feeling otherwise. If you’re open to it, I’d appreciate the opportunity to speak with you directly and ensure your concerns are fully addressed.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Terrace Inn team

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• User:Cdn_traveller59

  Trip type: Couples

  The best breakfast!

  29 Jul 2025

  This was the best breakfast I've had at a Best Western - besides all the expected hot and cold selections, including French toast, there was a station for custom made omelets. Another bonus was the use of real dishes and cutlery. No paper plates or disposable cutlery here! The room was spacious and clean and the bed was comfortable. This was more in an industrial area, however, there were some food and a beverage options (which we didn't visit) within walking distance. Best Western Terrace Inn , Owner at Best Western Terrace Inn, responded to this review Dear Guest,Thank you so much for your kind and detailed feedback! We're absolutely delighted to hear that you enjoyed your stay with us—and especially thrilled to know our breakfast stood out as the best you’ve had at a Best Western. Our team works hard to provide a quality dining experience, and it’s great to know the custom omelet station and real dishware made a difference for you.We're also happy to hear your room was spacious, clean, and that you found the bed comfortable—comfort and cleanliness are top priorities for us. While our location is more industrial, we’re glad you noticed the nearby dining and beverage options, and we’re always happy to provide recommendations for future visits.We truly appreciate your thoughtful review and hope to welcome you back again soon!Warm regards,Best Western Terrace Inn

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• User:Mary C

  Trip type: Couples

  Very good service and value

  05 Jul 2025

  We had an unexpected 3-night stay in Terrace due to car trouble but our experience at the Best Western was great. They accommodated us with an early check-in and a bagged breakfast for our very early departure. The property is older and a bit worn looking but rooms very clean and beds, linens, bathrooms all very good. The breakfast was excellent with a make-to-order omelette bar. Best Western Terrace Inn , Owner at Best Western Terrace Inn, responded to this review Dear Mary C,Thank you for completing the survey regarding your recent stay at our property.Thank you so much for your kind words! We're truly sorry your visit to Terrace came under unexpected circumstances, but we're delighted we could help make your stay a comfortable one. Our team works hard to provide thoughtful service—whether it's early check-ins, bagged breakfasts, or a great start to the day with an omelette! We really appreciate your feedback about the property and your recognition of the cleanliness and comfort of our rooms. We hope to welcome you back under happier conditions!Thank you again for taking the time to complete the survey. Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn

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• User:Valhallagirl33

  Trip type: Business

  Adequate accommodation but lacking basic repairs and maintenance, this hotel has friendly staff trying their best.

  26 May 2025

  The rooms were tired, and basic upkeep such as cleaning stained sheer curtains and repairing peeling paint and ceiling in the bathroom impacted the quality of our stay. Linens on the bed had a musty smell. Though rates are reasonable, the hotel needs a facelift. Ironically a damage deposit is collected for a room showing inadequate maintenance with the deposit only released “after housekeeping has assessed”. Had we known this we would have taken before and after photos to show the room condition before we checked out - while we left the room as clean as possible, the cleanliness of the room was impacted by lack of maintenance. The staff on the other hand were generally very helpful and friendly. Walking distance to the amazing Indian restaurant Ranu which was recommended by the front desk clerk was another benefit. Overall the Best Western in Terrace isn’t on our list for a return visit. Best Western Terrace Inn, Owner at Best Western Terrace Inn, responded to this review Dear Valhallagirl33,Thank you for taking the time to share your recent experience with us. We sincerely appreciate your honest feedback, and we are very sorry to hear that your stay did not meet expectations.We apologize for the condition of your room, including the upkeep issues you encountered This is certainly not the level of quality we aim to provide, We also understand your concerns regarding the deposit process prior to and after your stay. This is a standard practice across the hospitality industry.On the positive note, we’re pleased to hear that our staff were helpful and friendly during your stay and that you enjoyed the nearby Indian restaurant recommended by our front desk team.We truly value your feedback as it helps us improve. While we regret that we did not meet your expectations this time, we hope to have the opportunity to welcome you back in the future with a much-improved experience.Thank you!Best Western Terrace Inn.

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