Valhalla Hotel & Conference Centre

Name: Valhalla Hotel & Conference Centre
Address: 1 Valhalla Inn Rd, Thunder Bay-ON, canada
Telephone: +44-204-505-9777
Rating: 3.8

Thunder Bay, Thunder Bay-ON, Canada

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About Valhalla Hotel & Conference Centre

location

This hotel welcomes guests in Thunder Bay.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A fireplace creates a cosy atmosphere. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. A balcony is among the standard features of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the sun terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. A spa and a sauna are available in the wellness area. The hotel offers plenty of activities and entertainment options, including a dance club, a casino and a nightclub.

meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet and lunch offer culinary delights every day.

Amenities at Valhalla Hotel & Conference Centre

Facilities
- -
  Conference Room

Location

Around this property:

Beach

127000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

830

Very Good

760

Average

473

Poor

205

Terrible

161

Recent Reviews: 2429

User:121r23
Trip type: Family
Nice place.
09 Sept 2026
Very nice place with comfy beds, huge televisions and showers which have awesome water pressure.Beautiful indoor swimming pool and state of the art workout center.Restaurant on site looked good, although the menu revealed some steep prices.Bring your own pillows, because theirs, in our opinion, are completely torturous!All in all, a beautiful property, close to shopping, LCBO, the airport and HWY 17. Lauri H, General Manager at Valhalla Hotel & Conference Centre, responded to this review Thank you for your review! We're delighted to hear that you enjoyed our comfortable rooms, pool, fitness centre, and convenient location. It's also great to know that the shower pressure and in-room amenities helped make your stay enjoyable.We appreciate your feedback regarding the pillows, as comfort preferences can vary from guest to guest. Thank you for your kind comments, and we hope to welcome you back again on your next visit to Thunder Bay.Lauri HoskinsGeneral Manager
User:Sherpa11789169852
Trip type: Family
If booking accessible room, make sure you're near working elevator.
01 Sept 2026
Booked an accessible room. Was put on the third floor nearest an inoperable elevator that has apparently been out of order for 6 months. Had to walk down the entire hallway to the other elevator. Not acceptable. Hallway carpets need to be cleaned. Lauri H, General Manager at Valhalla Hotel & Conference Centre, responded to this review Thank you for your feedback. We're sorry that the elevator outage impacted your stay, especially since you had specifically booked an accessible room. Unfortunately, all of our accessible guestrooms are located in the same area of the hotel, so we were unable to relocate you to another accessible room. The elevator is currently out of service while we await the delivery of necessary parts, and we apologize for the inconvenience this caused.We also appreciate your comments regarding the hallway carpets and will continue to focus on maintaining all areas of the property. Thank you for taking the time to share your experience.Lauri HoskinsGeneral Manager
User:Almerinda M
Trip type: Family
Bad hotel experience
12 Aug 2026
I would like to formally complain about our recent stay at the Valhalla Inn from Aug 7 to 8 for the poor level of service we received. Our room was not cleaned during our stay, We ultimately had to clean the room ourselves, which is completely unacceptable when we paid to stay at a hotel and reasonably expected our room to be properly serviced. When I went to the front desk to ask if someone could clean our room, I was told that housekeeping stops at 3pm. I then asked for toilet paper and fresh towels, as we had not been provided with what we needed. The response I received was extremely dismissive and I was made to feel as though I was inconveniencing the employee simply asking for basic necessities. We should not have to clean our own hotel room or repeatedly ask for basic supplies. Afterall we paid for this hotel room and we were coming from out of town.In addition, the pillows provided in. our room was extremely uncomfortable. They did not feel like proper hotel pillows and appeared to be filled with cotton or another material that was super soft and uneven. This made it very difficult to sleep comfortably and we allWoke up with neck pain the next day. Overall, the experience was extremely disappointing. The lack of housekeeping, the need to clean the room ourselves, and the lack of basic supplies, the uncomfortable bedding , and the dismissive response from the front desk all contributed to a very poor stay. We chose the Valhalla Inn expecting a comfortable stay and properly managed stay, and unfortunately, that was not the experience we received. We came from out of town and this hotel came highly recommended to us. This experience was extremely disappointing and never coming here again. Lauri H, General Manager at Valhalla Hotel & Conference Centre, responded to this review Thank you for taking the time to share your feedback.We are sincerely sorry to hear about your experience and regret that your stay did not meet the standards we strive to provide. The lack of housekeeping service, the need to request basic supplies, and the impression that your concerns were not handled with the care and professionalism they deserved are especially disappointing to hear.We understand how frustrating it must have been to arrive from out of town expecting a comfortable stay, only to encounter these issues. Clean accommodations, adequate supplies, and courteous service are fundamental expectations, and we apologize that we fell short in these areas. We are also sorry that the pillows did not provide the comfort needed for a restful night's sleep.Your comments have been shared with our management team for review and follow-up with the appropriate departments. Guest feedback is invaluable in helping us identify where improvements are needed, and we appreciate you bringing these concerns to our attention.While we regret that this stay left you with such a negative impression, we thank you for taking the time to provide detailed feedback and wish you safe travels in the future.Lauri HoskinsGeneral Manager
User:Stephen V
Trip type: Couples
Great for an overnight stay.
20 Jul 2026
Decent hotel away from downtown. The restaurant was good as well. Lauri H, at Valhalla Hotel & Conference Centre, responded to this review Thank you for your review! We're delighted to hear you had a great stay and found our hotel to be a good value. Our convenient location near the airport and local amenities makes us a popular choice for both business and leisure travelers, so we're pleased it worked well for your visit.We appreciate you choosing to stay with us and look forward to welcoming you back on your next trip.Lauri HoskinsGeneral Manager
User:Elizabeth J
Trip type: Family
Bedbugs crawling on the floor, in the coffee maker and bathroom
17 Jul 2026
I spent 4 days in room 341 at Valhalla Inn Thunderbay. On the first day we saw3 crawling insects that looked like bedbugs coming from the crease of the wall. Three staff members came o the room and tried to reassure us that the insects were harmless . Later that evening I saw 2 more of the insects and called the front desk. The staff Vanessa described the insects as grass hopers that are harmless. Another delegate saw an insect on the 2nd floor and took it to the front desk where the staff were very casual about the insects. Incidentally my friends who were there for the conference saw 2 of the same insects in there room at 325; The following day I saw more insects crawling in the bathroom, and a maintenance man was sent to inspect the Air-conditioning unit and found nothing. We later saw the bug crawling on the TV table. The last straw was finding the bug in the reservoir of the coffee maker. This room needs to be fumigator and the corner between the table and the AC unit needs to be swept .Elizabeth Lauri Hoskins, General Manager at Valhalla Hotel & Conference Centre, responded to this review Thank you for taking the time to share your experience. We sincerely apologize for the concerns you encountered during your stay and understand how unsettling it can be to find insects in your guest room.After investigating the matter and consulting with our licensed pest control provider, the insects observed were identified as ground beetles, which are not bedbugs and do not pose a risk to people. Our pest control company has advised that there has been a significant increase in ground beetle activity across the area in recent weeks due to the unusually high temperatures. As a result, many homes and businesses have reported seeing these insects indoors as they seek shelter from the extreme heat.That said, we understand that regardless of the cause, finding insects in your room, particularly in areas such as the bathroom and coffee maker, is not the experience you expected or deserved. We appreciate you bringing your concerns to the attention of our team throughout your stay and for highlighting the specific areas that require additional attention.Please be assured that your comments have been shared with our housekeeping, maintenance, and pest control partners. We continue to monitor and have taken additional steps to inspect and clean guest rooms thoroughly.We value your feedback and regret that this issue impacted your stay. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a more comfortable experience in the future.Lauri HoskinsGeneral Manager