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Best Western Parkway Hotel

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Best Western Parkway Hotel

locationRichmond Hill, Toronto-ON

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About Best Western Parkway HotelAbout Best Western Parkway Hotel

Location

This hotel warmly welcomes guests in Richmond Hill.

Facility

The hotel has a lift and features 127 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Guests of the hotel are welcome to relax in the garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, an alarm call service, a laundry service and a hairdresser. Travellers with bicycles can make use of the on-site bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. All rooms are carpeted and include a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. The kitchenette comes with a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite and pay-per-view channels, a radio, a games console, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the hotel ensures that there is something new to do every day, including tennis, volleyball, basketball, golf and horse riding. The hotel's location is particularly ideal for skiers. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts, bowling, squash, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. Leisure facilities include an entertainment programme, live music, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Amenities at Best Western Parkway Hotel Amenities at Best Western Parkway Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Badminton

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      Basketball

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      Billiards/Snooker

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      Bowling

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      Children's Pool

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      Darts

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

235

Very Good

203

Average

95

Poor

48

Terrible

49

Recent Reviews: 630

  • User:Marilyn H

    Trip type: Solo travel

    Overall experience was excellent

    rating14 Mar 2026

    Stayed here for one night and had a great experience. The room was spotless and very comfortable. The staff were friendly, helpful, and made me feel welcome. I would happily stay here again. And definitely recommend it. Guest Services, Other at Best Western Parkway Hotel Toronto North, responded to this review We are proud to know that our services and accommodations resulted in such a positive recognition. It delights us in knowing that we exceeded your expectations as we strive to create lasting memories for our guests. Please choose us again anytime you visit the city. We’re eager to have another opportunity to host you and serve you with nothing but the best.

  • User:E-Taimz

    Trip type: Family

    Convenient Location & Modern Rooms

    rating20 Feb 2026

    A solid choice, especially for the convenient location. The hotel is directly attached to the Sheraton and its convention facilities. No on-site breakfast included, but there's a Tim Hortons next door, plus a few Chinese restaurants within easy walking distance. Our room had two queen beds, which were comfortable, and it felt very clean and fresh, clearly recently renovated with modern finishes with a fridge and microwave. The narrow balcony was a nice touch for fresh air. The building only has two levels, but the corridors are extremely long, feels like a maze at times, and there are more stairs than you'd expect for such a low-rise property. Parking can be limited and a bit tricky, plan ahead, scout out spots early, and try to find an entrance closest to your room to avoid long treks through those endless hallways. One minor annoyance: the sliding shower door was installed at a weird angle, so it kept sliding open on its own during showers.Would stay again for the convenience to the convention center and the updated, clean room. Great value if location is your top priority. Guest Services, Other at Best Western Parkway Hotel Toronto North, responded to this review Thank you for your detailed review!We’re glad you enjoyed our convenient connection to the convention facilities, as well as the clean, recently renovated room and comfortable beds. It’s great to hear the fridge, microwave, and balcony added to your stay.We appreciate your feedback about the long corridors, parking, and the shower door — we’ll be sure to look into that. Thanks again for choosing us, and we’re happy to know you’d stay with us again!

  • User:Obie O

    Trip type: Family

    Employee Vicky (Front Desk) MUST BE FIRED !!!!

    rating13 Jan 2026

    The check in person employee Vicky, once again racially profiled me for the second time in a row upon check in making my stay start off annoying and stressful as hell. The last time was in the summer on July 14th 2025 when I was racially profiled and rudely treated with my little brother, this time was with my family (wife and 11 yr old son) and yet again racially profiled by the same staff member Vicky yet all over again. She was rude, condescending and very hateful in her dealings with me. I had advised her that I had already provided a credit card upon my on the phone reservation booking, she ignored me that I said that and still again proceeded to demand I give my credit card again for incidentals , I repeated to her again that I had already provided this information to the booking agent on the phone with my reservation, I provided her the certificate for my free stay with breakfast for 2 offered from the first altercation back in July complimentary of Manager Ashleigh Robbins , and gave her the reservation information which she again ignored and demanded I provide my credit card for Incidentals or she cannot check me in at all. Keep in mind all of this is happening with my wife and innocent 11 yr old son sitting on the couch in the lobby, Vicky then called a manager to assist her foolishness, he then apologized for the communication issues , again decided to charge me for incidentals despite telling him it was already charged when booking . then gave me my room keys and I left to run some errands before enjoying the rest of my stay and the room etc. This Vicky woman needs to be reprimanded and or fired . This racial profiling behavior of hers is not professional or should be tolerated and should not be allowed to repeat itself !!!! Guest Services, Other at Best Western Parkway Hotel Toronto North, responded to this review Thank you for your feedback, it helps us to understand your perspective and allows adjustments to be implemented. Please allow me to clarify our check-in procedure. While a credit card may be provided during the reservation process as a guarantee in case of a no-show, all guests are required to present a valid credit card and government-issued ID at check-in. This allows us to complete the chip-and-PIN authorization for the security deposit. This policy is applied consistently to all guests, including regular and returning guests, and is outlined in the reservation confirmation sent on July 7th. I truly appreciate you bringing this matter to our attention, and I apologize for any frustration caused to you and your family.

  • User:PookyCake

    Trip type: Business

    An Enjoyable Stay

    rating22 Nov 2025

    I stayed at the Best Western Parkway Hotel North while in Markham for a large conference. While it would’ve been ideal to stay at the hotel playing host to the conference, the Best Western proved to be a nice choice. Thankfully, a free shuttle was offered to attendees of the aforementioned conference.I was booked in a “Traditional – Two Double Beds” room and, I have to say, it was very comfortable! Especially after a “red eye” flight from BC! The room was decked out in neutral tones of grey and black, which made for a soothing environment. Importantly, the bed was very comfortable and allowed for a good night’s rest over the course of my 2-night stay. For an “unassuming room” (to use Best Western’s own words), it was pretty impressive and well-appointed with all the modern amenities we’ve come to expect: WiFi, smart flatscreen TVs, microwave, mini fridge, and a dandy work desk. Really, when traveling for business (or vacation), what more could one want? The hotel also offers a pool, fitness centre, spa, and a Starbucks on site.While I didn’t patronize the on-site restaurant during my stay, I will note that there’s a good Tim Hortons next door (see my review). I came here for lunch once and twice for dinner (I know, I was going all out!).In brief, if you’re staying in the Richmond Hill area, this Best Western is an excellent choice and option. Situated just off the highway, it provides easy access to most “greater Toronto areas.” And I just have to say it: This stay was so much better than my last stay at a Best Western property (BW Dorchester Hotel in Nanaimo, BC). There’s no comparison! Guest Services, Other at Best Western Parkway Hotel Toronto North, responded to this review Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

  • User:Tracie S

    Trip type: Couples

    Family holiday

    rating28 Sept 2025

    Had the most amazing front of house service, particularly from Vicky on reception and Chantelle in the lounge Bar.An absolute credit to the hotel Guest Services, Other at Best Western Parkway Hotel Toronto North, responded to this review We are so pleased to know we exceeded your expectations and that your stay was enjoyable. Positive feedback and individual recognition give us encouragement, particularly when it comes from those who matter the most – you!

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