Canadas Best Value Inn - Richmond Hill/Toronto North

Recent Reviews: 40

• User:Born2Travel_Canada

  Trip type: Solo travel

  Great basic clean hotel. Very friendly staff.

  13 Nov 2025

  I was not sure at first when I booked this but did not want to pay a fortune downtown for a room. Hotel is kind of hidden behind a gas station. Room was very clean. Staff were very friendly. Even asked a staff member to help me carry luggage downstairs. Breakfast is very basic but free. Muffins, cereal and apples. See tip on how to get downtown. Gregory Wickramasinghe, General Manager at Canadas Best Value Inn Richmond Hill, responded to this review Dear Valued Guest,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you had a positive stay and that our team was able to make you feel welcome.We understand that our location behind the gas station can be a bit tricky to spot at first, but we're thrilled that you gave us a chance and found great value compared to downtown rates. Providing clean, comfortable rooms at an affordable price is exactly what we strive for, so your feedback means a great deal to us.It's wonderful to know that our staff made a difference during your visit—we'll be sure to pass along your kind words to the team member who helped with your luggage. Our staff takes pride in going the extra mile for our guests.We appreciate your understanding about our complimentary breakfast offerings. While we keep it simple, we're always looking for ways to enhance our guests' experience, and your feedback is valuable as we consider future improvements.Thank you again for choosing to stay with us, and we hope to welcome you back on your next visit to the area!Warm regards.

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• User:Penny H

  Trip type: Couples

  Clean hotel close to Canada’s Wonderland

  20 Aug 2025

  Hotel and room were very clean, check in staff were nice and friendly. Basic hotel, no amenities but for a place to sleep this is it! Only about 20 minute drive to Canada’s Wonderland, it was a perfect place for us to stay without spending a fortune. I would definitely stay again Gregory Wickramasinghe, General Manager at Canadas Best Value Inn Richmond Hill, responded to this review Dear Penny,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay and found our hotel clean, comfortable, and convenient for your trip to Canada’s Wonderland. We truly appreciate your kind words and look forward to welcoming you back on your next visit.Sincerely,Gregory Wickramasinghe

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• User:clsmooth391

  Trip type:

  Very rude member of staff

  15 Aug 2025

  Extremely rude member of staff. Called and tried to see if my booking through booking.com went through. He said we are not online and booked up. Confirmed the name and address of the hotel and told him to go to booking.com to see that the hotel is there with availabiltiy. He started yelling at me. CBVI Richmond Hill, General Manager at Canadas Best Value Inn Richmond Hill, responded to this review Subject: Our Sincere Apologies Regarding Your Recent ExperienceDear clsmooth391,Thank you for bringing this matter to our attention. Please accept our sincere apologies for the unpleasant experience you had when contacting our property. We are very concerned to hear that a member of our team spoke to you in an unprofessional manner. This is not the standard of service we expect, nor does it reflect the values we uphold.We take your feedback seriously and will be addressing this issue with our staff immediately to ensure it does not happen again. Our goal is always to provide respectful, courteous, and helpful service to every guest.Regarding your reservation, we are happy to assist in confirming the details and ensuring that your booking through Booking.com is honored without difficulty. Please share your confirmation number at your earliest convenience, and we will promptly verify and secure your booking.Once again, I apologize for the frustration caused. We greatly appreciate your patience and understanding, and we hope to have the opportunity to welcome you to our hotel and provide you with the positive experience you deserve.Warm regards,Gregory WickramasingheCBVI - Richmond Hill

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• User:Hassan L

  Trip type: Family

  A great Place

  21 Apr 2025

  My daughter and I stayed there for a while.* Personnel: 10 / 10They were professional at its best. They were all presentable and very helpful.They were always happy to answer questions and help. Could not ask for more!Environement: 10 / 10The place is well kept and it was 'always' clean. They clean our rooms to prefection. Do not be fooled by inexpensive and low price. This place is just fine.

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• User:W4580AYrobr

  Trip type:

  My experience with this hotel was terrible from start to finish.

  29 Jul 2022

  For our recent trip, we opted to use Priceline’s “Express Deals” feature. The only requirement that we put on our accommodations was that we wanted breakfast to be included with our room.Upon completing our reservation for a mystery hotel with “breakfast included”, we found that we had been booked at “Canada’s Best Value Inn Richmond Hill”. I looked at reviews of the hotel, and found that there were reviews (less than a week old) claiming that the hotel did NOT have breakfast as promised on their website.I contacted Priceline, informing them of this & asked to be switched to another hotel, as their booking did not meet our criteria.Their rep called the hotel, and spoke with “Tony”. According to Tony, the hotel DID serve breakfast. 
OK then. That’s fine. Thanks for confirming.Fast forward to our first morning. The “breakfast area” had juice, coffee, and tea. That’s it. I asked the two men at the front counter if that was all they offered. They said “yes”. I asked if that was normal, and was told that it had been like this for the last couple years.Priceline has washed their hands of the matter, simply saying “what the hotel chooses to offer as breakfast is at their discretion”. The hotel chain’s parent company, RLH Corporation, also had no interest in following up, simply saying that they “would talk to the franchise owners” but that it was really “out of their hands”.We ended up having to buy breakfast for 4 people, for two days, which we were not planning on.I’m NOT impressed, especially since I went out of my way to confirm that breakfast was offered & was assured that it would be.Even if it weren’t for the breakfast issue, I would probably rate this hotel the same as I am.
The ceilings/floors were SO thin that we could hear EVERYTHING coming from the room upstairs. It sounded like they were moving furniture & stomping around… all night… very strange. It was so noisy that it was difficult to sleep.The parking lot was also a major problem here. The spaces were very tight, and there was not a lot of room between the two rows to maneuver our vehicle. Pulling into a spot meant inching forward & backwards several times… and then being VERY careful when opening our doors.The only thing this hotel had going for it was that it was fairly clean. The walls were a little grungy, but at least the beds seemed to be clean enough to sleep in. Guest Services, Guest Services / Front Office at Canadas Best Value Inn Richmond Hill, responded to this review Thank you for your detailed feedback on your recent visit. We are sorry to hear that our breakfast offerings were not to your preferences and if our team's response to your concerns failed to meet your expectations. All of your feedback will be kept in mind as we continue to improve, and we hope that you will give us another chance to impress you in the future.

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