Chandni Victoria, Bw Signature Collection

Recent Reviews: 20

• User:Alexander L

  Trip type: Family

  The best value for money overall for a whole month of travel in Canada

  10 Sept 2023

  This hotel was, in my opinion, the best value for money overall for a whole month of travel in Canada. It's no secret that Canada in the summer season is monstrous prices for hotels with a fairly low level of service. We weren't expecting much from a hotel near Pearson Airport, but it was a pleasant surprise. Lovely new hotel, crystal clean rooms, breakfast included, fast internet, comfortable beds, friendly staff. Near the hotel there are many inexpensive and delicious Indian and Chinese restaurants, as well as a Hindu temple which is an attraction in itself.

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• User:pwang2023

  Trip type: Business

  Be aware this is NOT an airport hotel

  14 Mar 2023

  It is ok hotel but it is NOT an airport hotel. It is quite far away from airport and none of taxi driver knows this place because the BEST WESTERN name is not on the building (a small plaque near the door).

• User:emann0000

  Trip type:

  Most Uncomfortable Night in a Hotel I Have Experienced

  15 Oct 2022

  My partner and I stayed at this hotel for a single night as we were passing through the city. We arrived a few hours after check in and were greeting with a staff member that seemed he had never worked in customer service. He did not make eye contact with us, did not smile, and did not converse with us more than to confirm the card I would be paying with. When we eventually went to get ready for bed, we pulled back the sheets and noticed that all of them plus the comforter were obviously stained with what appeared to be coffee or blood. In addition, there were numerous long black hairs in the bedding and other stains I couldn’t identify. I noticed the front desk and barely received even an apology. A stack of new sheets was brought up by a staff member who expected we would remake the entire bed ourselves. We asked her to take a look at the bedding at the least before leaving and then she apologized and offered to make the bed. When she striped the sheets we could see that the mattress was badly stained with blood. Once the bed was remade my partner and I decided to lay out our used clothes as it felt more clean than the sheets. Aside from this, the towels were also filled with black hairs, we were only given towels for one guest despite booking for two, and the continental breakfast was frozen. I have never felt so uncomfortable in a hotel. Best Western Chandni Reservations, General Manager at Hotel Chandni Victoria, responded to this review Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9054050264.Sincerely,Guest ServicesChandni Victoria, BW Signature Collection

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• User:Explore501090

  Trip type:

  Beware!

  04 Oct 2022

  Worst experience, dirty rooms. Felt like I was scammed. Imagine this. I came back 130am with my wife from our NY, key was not working so I went to front desk. They left a note on the front desk saying they will be back at 5am. Not a single soul was there to help. Tried calling other best western hotels close to the area to help us reach the manager but they too were not able to help. Called customer service they too could not reach anybody. They advised me to call the police because my stuff is locked in the room. I hesitated coz iI didn’t want to create a scene and disturb the other guests. Ended up at the sofa. No washroom around so we had to suck it in. We didn’t sleep and waited for almost 4 hours. Carpet infront of front desk has bugs crawling. We were terrified it might get into our stuffs d take it home. I took pictures of the note that they left including the pics of our dirty washroom. Finally when front desk showed up he didn’t give a meaningful explanation. What jingle if hotel leave their guests? What if there is an emergency? So when I came ba k to the room guess what? Garbage we left was still there and the bed is not fixed. We paid for 4 nights and the garbage we had from day 1 was never thrown and the room not serviced. Oh one more thing, the peep hole was missing by the door. They put a tape and put what looks like a tissue paper to cover the hole. This is the worst experience I had. I usually don’t complain but this one pushed my boundaries and patience and turned a vacation into a nightmare.

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• User:yousof2022

  Trip type: Business

  Okay, for a short stay..

  07 Sept 2022

  The property is very clean, so were the rooms. The clerks were very accommodating when we needed extra sheets, comforters…The location isn’t the best, frankly, 8 minute walk to the closest bus stop and buses come by every 20-30 minutes and are usually very crowded. There’s also no laundry on site and the closest laundromat is 2 buses and 35 minutes away -if you’re lucky.Continental breakfast is the same everyday. Bag that contains: 1 Croissant with a small butter and strawberry packet, 1 Egg and Cheese sandwich, 1 Apple juice, 1 cupcake. A little variety would’ve been nice. Stayed in a room with a queen sized bed. Bathroom is good, mattress is too soft, personally made me uncomfortable sleeping in. Internet is decent, NO DESKS OR CHAIRS, surprisingly. Iron available.Not worth the price (120CAD per night) but it’s the cheapest we could find. If I’d stay there again -I wouldn’t mind but I’d make sure it’s short-term. Bring lots of clothes.

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