Delta Hotels Toronto Airport & Conference Centre

Recent Reviews: 349

• User:Pawan_Prabhat

  Trip type: Business

  The only hotel where staff misbehaves and then fights for a tip

  11 Sept 2026

  Which hotel staff in the world asks you for a tip on your face and misbehave if you do not tip them because of their misbehaviour.Now this hotel is a funny place. I was there during the FIFA world cup and the Hotel Reception told me, rather asked me to watch the world cup in the Lobby/Restaurant on a big screen. I called my couple of friends and went there to watch the match. The bar- tender came to me and told me that the place where I was sitting was a restaurant ( which was surprisingly obvious to anyone with eyes). I told him that I am staying at the hotel so is that a problem with him? He siad it was a restaurant and "people are supposed to place an order" which was again understood. I had to order but his explanation of the place being a restaurant and the importance of order didn't go un-noticed. I was there to have a good time with my friends but his comments were below par. I guress that's how this hotel treats foreigners.Anyways, I asked for the bill and paid for it. The same guy was surprised that I didn't add a tip, something which everyone who visits US and Canada knows pretty well. I told him that his misbehaviour cost him his tip. To which he started an argument. He must have argued for 5 minutes if not less to get a tip and that it was my fault that I was not giving him a tip. Pathetic customer service and pathetic etiquette. Hope that someone is reading this from the hotel and do check my records. Clinton D, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre, responded to this review Thank you for sharing your review. We’re sorry to hear about your experience and appreciate you taking the time to provide detailed feedback. It’s clear that certain interactions during your stay left you feeling disappointed and uncomfortable, including your encounter in the restaurant and concerns about customer service etiquette. Your comments about hospitality and the treatment of guests, particularly regarding tipping and communication, have been heard. We understand how important a welcoming and respectful environment is, and we regret that this was not your experience. Thank you again for sharing your thoughts, as it helps shed light on areas for improvement.

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• User:bahslerd

  Trip type: Couples

  Not a great experience. Will not come back.

  21 Aug 2026

  It was a lot of little things that made me vote this as a 2 star. 1) at check in, the girl before us got a free Starbucks drink coupon. I’m assuming because she was a Marriot Bonvoy member and booked from their website. I also am a member, but they didn’t ask for my number, or give me a free coffee, probably because I booked with Hotels.com 2) My husband and I booked 2 RMT massages months ago in the spa that is attached to the hotel. We touched base 2 days before the massage asking if they had any RMT massages that night. Front desk girl confirmed RMTs only work on Friday and Saturday. We thought that was fine as ours was on Friday. We went to the massages, they charged us $340, and then when I asked for the receipt I was told they were not RMTs and there was nothing they could do about it. 3) We told the front desk, and because they just share the space, there was nothing they could do about it. 4) The room was ok. Beds were clean. Bathroom had a part coming off of an electrical panel beside the sink. The shower curtains also weren’t waterproof and so the floor was soaked after every shower. 5) I know it’s an airport hotel lol, but the planes fly RIGHT above this hotel every 1-4 minutes, and though they offer complimentary ear plugs, those early morning flights are loud and will definitely wake you up in the early morning. 6) When it came time to check out, they did give us a free late checkout and let us use the gym and the pool after checkout, but when we asked for shampoo to be sent down so we could shower, they just didn’t send it. We called back and they said they would check into it. We ended up asking a cleaner who happened to come in to the pool area, and she ended up getting us some. Overall, just not a great experience.

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• User:Andrew C

  Trip type: Family

  Delta Toronto Airport Really Missed the Mark

  30 Jul 2026

  Great location, close to YYZ and easy access to the 401. Some dining options within walking distance, more by vehicle. The staff were very disinterested, was never greeted when coming and going over our six day stay. Housekeeping did not replenish our towels one day, our first night saw the alarm going off at 3:52AM (housekeeping missed that when they turned over the room). The property itself is showing its age, paint can only do so much, but rooms are a decent size and very clean. Was surprised at how much you heard planes (which fly immediately overhead) much louder than other airport hotels I've stayed at previously. The hotel was one of the cheapest in the area, but obviously at quite the cost in other areas. I'd be hard pressed to stay here again.

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• User:Nancy E

  Trip type: Solo travel

  In my opinion.....

  30 May 2026

  I was at this hotel for a conference and stayed three nights there.All the good - it's close to the airport, and there are other food options within an easy walking distance. The staff are great and every time I asked for something, it was not an issue. The parking is close to the hotel as opposed to most places. This is a huge property.Now...the parking...ugh, awful and so expensive. $30 a nightMy conference had about 200ppl or so, so when lunch time came, the immediate bar/lunch place was packed and we had 1.5 hours for lunch. Many people never got their food, and left to return to business. This includes two presenters that I know of. I don't know what the issue was, but thereafter I don't know anyone that went there for food. There are plenty of choices right across the street.The property needs a refurbishment - and soon. The bottom half of the bathroom door looks like my puppy was imprisoned there. The carpeting is exhausted. I didn't use the pool or the gym so cannot comment on those. I definitely would be okay staying there again - no excited, but okay, but I could only give it a C. Clinton Davis, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre, responded to this review Thank you for taking the time to share your detailed feedback on your recent stay at Delta Hotels Toronto Airport & Conference Centre. We're glad to hear you appreciated the convenient location, the friendly and accommodating staff, and the proximity of parking to the hotel. That said, we hear your concerns regarding the cost of parking, the challenges with lunch service during your conference, and the need for updates to the property. Your observations about the bathroom door and carpeting provide valuable insights. We understand these factors impacted your experience and appreciate your honesty in sharing them. Thank you again for your balanced review and for letting us know you'd consider staying with us again. Your input helps us identify areas for improvement and better serve our guests.Kind RegardsClinton Davis

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• User:a_and_a_winn

  Trip type: Business

  Very nosey

  18 May 2026

  When we arrive there was a mix up with our rate as we here for a meeting and was to includebreakfastand parking as park of the package we booked. They man at front desk wasnt very helpful, keep saying there nothing he could do but then he did even up waving the parking fee. We here with our daughter and we ask if there be a better room then the last one in the halway as the plans come over to land and they "clam" there no other room that would be less noisy and basic imply to us, to suck it up. We said there no rooms less noise and he said nope the street side but its even louder. We stayed here before and the plans where not this bad. It cause we all the way on the end. So here hoping we sleep! Clinton Davis, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre, responded to this review Thank you for sharing your experience. I’m sorry to hear about the challenges you faced during your stay, including the mix-up with your rate, the noise issues, and your interactions at the front desk. It sounds like this was a frustrating experience for you and your family, especially since you’ve stayed here before with different expectations. Please know your feedback is important , If you would like to message the hotel directly and provide us with the reservation number I would be happy to look into this matter further and provide you a more detail response.Kind RegardsClinton DavisRooms Division Manager

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