Four Seasons Hotel Toronto

Recent Reviews: 3175

• User:Kats1440

  Trip type: Solo travel

  Beautiful hotel, great food, service inconsistencies.

  17 May 2026

  I arrived on the Friday of a holiday weekend, Victoria Day, which could explain possible short staff issues. I had to ask several times for different items, and then someone came to my room who wasn't supposed to be there - by mistake. I was just surprised that the service level seemed lower than the other Four Seasons I've stayed at. Checking in with the person at reception was amazing and he gave me a room tour. I always bring candy from my hometown to share with the front desk staff which they always appreciate. When checking out, I was going to tell the person that there were issues with my stay but she never asked me "How was your stay?" She seemed to be in a hurry and it felt more like a Target checkout. Some of us may not look very fancy but being treated nicely should be available to everyone. Some of us have stayed at several Four Seasons and are loyal to the brand. Don't make us reconsider that. The food was great and the spa area was amazing. Just do better with service. Chelan Goonetilleke, General Manager at Four Seasons Hotel Toronto, responded to this review Dear KS, Thank you for taking the time to share your detailed feedback following your recent stay. First and foremost, I regret that your experience did not meet the level of service you have come to expect from Four Seasons. I was particularly concerned to read about the repeated requests for items. This is not only disappointing but unacceptable, and I have addressed this directly with our team to ensure the appropriate safeguards and training are reinforced. At the same time, I am grateful you highlighted your arrival experience. I’m pleased our front desk colleague made such a positive first impression but it is unfortunate that the departure experience did not reflect that same level of care. A proper farewell includes genuinely checking in on your stay, and we clearly fell short. Your comment about feeling judged or treated differently is especially important to me. We are deeply committed to making every guest feel welcomed, valued and respected, without exception. I am glad to know you enjoyed the food and spa, and I truly appreciate your loyalty to the brand. It is never something we take for granted. Feedback such as yours is invaluable in helping us improve, particularly during high‑demand periods. I hope we will have the opportunity to welcome you back and restore your confidence in our hotel. Should your travels bring you back to Toronto, we would be grateful for the opportunity to improve upon your experience. Sincerely, Chelan Goonetilleke General Manager

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• User:Teresa P

  Trip type: Business

  5 star service as always

  05 May 2026

  The entire team is wonderful. From valet to front desk (Aranza, Ryan and Livvy) were extra helpful. Aranza went above and beyond to ensure that my stay was enjoyable, and comfortable. Frances and Hans and Peggy ensured that my group was always taken care of leading up to my arrival.Day of, John, Naushad and Murad took care of everything and made sure that everything went smoothly and flawlessly. Kori and his AV team made sure that all of mg speakers felt comfortable and prepared. Chelan Goonetilleke, General Manager at Four Seasons Hotel Toronto, responded to this review Dear Teresa, Thank you so much for taking the time to share such a thoughtful celebration of your stay with us. We are delighted to hear that our team at Four Seasons Hotel Toronto exceeded the brand standard you know and love, and that your stay was comfortable and enjoyable. It’s especially wonderful to know that our front desk team elevated your experience from the moment you arrived. In addition, I am pleased to hear that our sales and AV team members were equally as accommodating to you and your group, including during the pre-arrival period. Delivering this level of coordination and service is exactly what we strive for, and I’m so pleased it made an impact. We truly appreciate your trust in hosting your group with us and look forward to welcoming you back again soon. Sincerely, Chelan Goonetilleke General Manager

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• User:Kathy L

  Trip type: Family

  Four Seaons Magic!

  24 Apr 2026

  I did a staycation with my mother and we did a 2 nights stay in early/mid April. I would highly recommend the hotel, I always love Four Seasons and it lived up to it's brand. The room were nicely designed and quaint, the beds were very comfortable and we were upgraded to higher floor at check in. The hotel spa is a must with the indoor pool, jacuzzi, steam and infared sauna facility offering. My mom opted for a full spa experience with stone massage and absolutely loved it. I enjoyed the indoor pool and infarred red sauna with no complaints. The spa and indoor pool was nicely designed - I would highly recommend checking it out! Perfect for couples, me day or a girls / boys spa day. I liked how they had a separate small room in the indoor pool area for those to enjoy snacks / bites/ drinks. We also checked out the Cafe Boulud restaurant, and as always his restaurants never disappoints, the food was scrumptious. We also did a night cap at DJ bar and the service was excellent, we couldn't finish the bottle of wine and the waiter allowed for us to bring it back to our room ( nice touch!)The only reason I did not give it a full 5 star rating only a 4 star rating is because I didn't feel the service was consistent through out the entire hotel. Being a 5 star hotel and being the original first Four Seasons to open, I expected more fluid service and full on service. It was quite busy as it was the weekend so you get outside visitors as well as hotel guests at check in. When I checked my mother in, the person at reception signed us in nicely, but there was no one to greet us to bring us into the Spa Room ( I feel there could have been a better handoff) as oppose to directing us from a far. Also we were not offered tea at registration, like everyone else ( this was probably due to it being quite busy at the reception). My suggestion would be to have a consistent welcoming and have people ready to greet and walk us to the Spa facilities welcome room. It was confusing as people signed in and checked out and all the staff was inside the reception area and there are no seats in the front area reception area. They should have someone leading you into the spa room facilities to sign in (Albeit we were offered to head to the spa relaxation area to complete our form, but they seemed busy and I opted to just sign the form on the spot to save time). Overall it was still a very pleasant stay and I would go back, but the service and consistency could be a notch improved given it's 5 star and OG of Four Seasons ! Chelan Goonetilleke, General Manager at Four Seasons Hotel Toronto, responded to this review Dear Kathy,Thank you so much for taking the time to share such a thoughtful and detailed review of your staycation with us.We are delighted to hear that your time at Four Seasons Hotel Toronto lived up to the brand experience you know and love, and that you and your mother enjoyed the comfort of the room, the Spa facilities, and your dining experiences at Café Boulud and d|bar. It’s especially wonderful to know that your mother’s hot stone massage and your time in the indoor pool and infrared sauna were highlights of the stay. Your kind words about the design of the Spa and the small touches—such as enjoying snacks and drinks poolside—are truly appreciated.That said, we are very grateful that you took the time to share your feedback regarding areas where the service experience felt inconsistent. Your comments about the arrival flow, spa handoff, and the overall sense of welcome are important to us. While weekends can be busy, we understand that this should never impact the level of care and attentiveness our guests receive. We sincerely appreciate your confidence in returning and your honest reflection on how we can continue to elevate our service. Feedback like yours helps us refine the details that matter most and ensure a more seamless and consistent experience for every guest.We truly hope to welcome you and your mother back again soon for an even more exceptional stay.Sincerely,Chelan GoonetillekeGeneral Manager

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• User:I9112YXmichaelz

  Trip type: Solo travel

  5 star FS TORONTO

  02 Apr 2026

  Another 5 star visit to FS Toronto. Thank you to the staff from valet to restaurant staff who do their best to ensure everything is taken care of. Thank you FS Toronto team and see you soon. Chelan Goonetilleke, General Manager at Four Seasons Hotel Toronto, responded to this review Dear Michael, Thank you for your kind words of thanks to our staff and for sharing your experience with us. We truly appreciate that we could once again provide a five-star stay. Your recognition of our team means a great deal. Our staff take immense pride in delivering thoughtful, seamless service at every touchpoint and your appreciation is the greatest reward for their dedication. Thank you for your continued trust in Four Seasons Hotel Toronto. We look forward to welcoming you back again very soon and to ensuring your next visit is just as memorable. Sincerely, Chelan Goonetilleke General Manager

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• User:Douglas C

  Trip type: Solo travel

  Wonderful stay again.

  25 Mar 2026

  My go to hotel in Toronto . Great location in Yorkville close to the shops and boutiques etc.Staff are warm and welcoming and nothing is too much trouble . Got my usual upgrade to a suite which was spotless ,very comfortable, lovely decor and I felt very much at home.Breakfast was spot on with a huge choice. Chelan Goonetilleke, General Manager at Four Seasons Hotel Toronto, responded to this review Dear Dougiepc, Thank you for sharing this review and for continuing to choose us as your go-to hotel in Toronto. I’m delighted to hear that our urban oasis ideal for your stays.It’s especially rewarding to know that our team made you feel welcomed and at home throughout your visit. Knowing that you felt comfortable in your suite and appreciated the décor and overall ambience is one of the highest compliments we can receive, and it’s a standard we strive to deliver consistently for every stay. We’re also pleased that you enjoyed your morning with us. Starting the day with a well‑prepared breakfast and a wide selection is an important part of the experience, and I’m glad it hit the mark. We truly value your continued loyalty and look forward to welcoming you back to your home away from home very soon. Sincerely, Chelan Goonetilleke General Manager

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