Hilton Garden Inn Toronto Airport

Recent Reviews: 1503

• User:Sophie E

  Trip type: Couples

  Most uncomfortable bed ever!

  23 May 2026

  Most uncomfortable bed ever!! And pillows that morph into pancakes the second you lay your head down on them. The 2 most important aspects for an airport hotel to get right and a big fail!

• User:Dalrx

  Trip type: Solo travel

  Stay for Conference

  18 Apr 2026

  Checked in with underground parking. Attended conference and check in later in day. At checkin, desk agent Vien dealt with me. She was very good and offered me an upgrade, which I was not looking for, but was very thankful. I got a larger room with comfy bed, decent bathroom, and adjoining living room area with large TV. There is a bar/restaurant onsite. I had a lunch there and also the breakfast option was offered to me as well. There is daily $35.00 parking fee, with in out. There is pool, exercise area, and meeting rooms for conference. Overall staff on site were all very helpful. I would stay again here.

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• User:ARCNLC

  Trip type: Couples

  Really crappy mattress!

  05 Apr 2026

  Good points: Very good location (close to Pearson airport) and shuttle service. Room was spacious and clean. Check out was fast (contrary to our check in - see below).Negative points: The mattress in room # 407 was horrible - it had a huge dip in the middle of it, like someone who weighed 500 lbs had slept on it for months! That mattress definitely needs to be replaced NOW! Also, check in at 9:00 pm was quite slow despite only 1 person in front of us (took 15 minutes before we finally got to the front desk agent). Will we return? Not likely because of the really crappy mattress experience, especially since there are many other hotels nearby so lots of competition. Chulhyeon Gu, Guest Services / Front Office at Hilton Garden Inn Toronto Airport, responded to this review Thank you for sharing this feedback. As the manager of the property, I truly value your honesty, especially since it highlights exactly where we need to focus our attention.I’m glad to hear you found our location convenient and the room spacious, but I’m sincerely sorry that a "crappy" mattress and a slow check-in overshadowed those positives. A good night’s sleep is the most basic promise a hotel makes, and it sounds like we failed you there.Regarding your stay in Room 407, I have already directed our maintenance and housekeeping leads to inspect and replace that mattress immediately. We don’t want any other guest experiencing that "dip," and I appreciate you calling out the specific room so we could take action.I also apologize for the 15-minute wait at 9:00 PM. While we aim for efficiency, it’s clear we weren't fast enough that evening. I’ll be reviewing our staffing levels and check-in procedures with the front office team to ensure we’re more proactive when a line starts to form.We know there is a lot of competition in the Pearson area, and we’d love the chance to show you a much more comfortable side of our hotel. If you’re open to giving us another look, please reach out to me directly for your next booking—I’ll personally ensure you’re placed in a room with a perfect mattress.Best regards,

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• User:BertieBear5

  Trip type: Family

  Exactly what an airport hotel should be!

  08 Mar 2026

  We stayed here after a 7 hour flight from the UK. Everything was as it should be for an airport hotel. The shuttle was regular and reliable. Check in was friendly & quick. Handy restaurant for dinner. Incredibly comfortable bed & clean, quiet room. Delicious buffet breakfast with lots of choice. Easy check out. Perfect! Chulhyeon Gu, Guest Services / Front Office at Hilton Garden Inn Toronto Airport, responded to this review Thank you so much for the glowing review! We know that after a 7-hour flight from the UK, the last thing you want is a complicated arrival. I am thrilled to hear that our shuttle service was reliable and that our team provided the quick, friendly check-in you deserved.It is wonderful to know you enjoyed a quiet night’s rest in our beds and a great start to your day with our breakfast buffet. Our goal is to make every transition—whether arriving from overseas or heading out for a flight—as "perfect" as possible.We look forward to being your home away from home the next time your travels bring you through Toronto Pearson!Warm regards,

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• User:Road373693

  Trip type: Solo travel

  Excellent service

  15 Oct 2025

  The hotel is very clean, beautiful, and the quality of service is much higher compared to Garden Inns. I especially want to thank Chantrea and Daisy from the front office. Their smiling faces and solution-oriented approach throughout my stay were very valuable. They were also very helpful in resolving a problem I had with Hilton Honors. Chulhyeon Gu, Guest Services / Front Office at Hilton Garden Inn Toronto Airport, responded to this review Thank you for choosing our hotel and for taking the time to share such a positive review. I am delighted to hear that you found our property beautiful and clean, and that our team exceeded your expectations.I especially appreciate you recognizing Chantrea and Daisy. I will be sure to pass along your kind words to them personally; they take great pride in their work, and knowing they were able to assist you with your Hilton Honors inquiry and provide a "solution-oriented" experience will truly make their day. We strive to provide a premium level of service, and it is rewarding to hear that we hit the mark during your stay.We look forward to welcoming you back the next time you are in the Toronto airport area!Warm regards,

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