Holiday Inn Express & Suites Toronto Airport West

Recent Reviews: 431

• User:LesleyScarborough

  Trip type: Couples

  A Disappointing Stay

  19 May 2026

  Not the best Holiday Inn Express in which we've stayed. We booked months in advance yet when we arrived, very tired after hours of flying from Manchester, UK, we were given room 337, at the very end of an extremely long corridor. It turned out to have a connecting door to the room next door in which a gaggle of excited young girls were talking late into the night. We only fell asleep because of our exhaustion. One of those occasions when I envied my husband's deafness. The receptionist could see we are elderly (he is 80 next year) plus we booked months in advance yet still gave us this room. Poor customer care. The room was clean enough but I was too tired to take the usual photos. Our experience of the shuttle bus from the airport was poor - the driver didn't help lift our big suitcases into the minibus and allowed a young couple to push in front of us. We were lucky to get the last 2 seats. The driver also made us all wait for an unreasonable length of time while he advised a young tour guide how to reach her destination with her group - twice! Breakfast was the usual Holiday Inn Express fare and the two staff on duty cleared up efficiently. We were surprised at how far this 'airport hotel' was from the airport and wouldn't stay in it again. Soci Assist, Other at Holiday Inn Express & Suites Toronto Airport West By IHG, responded to this review Hi LesleyScarborough,We’re sorry to hear about the challenges you faced during your stay. It’s disappointing that the room location and noise affected your rest, especially after a long journey. We understand how important a smooth shuttle experience is, and we regret the inconvenience you encountered. Your feedback about the room assignment and shuttle service is crucial for us to improve. We’re glad the breakfast staff made a positive impression, and we’ll work on enhancing other aspects of our service. Thank you for sharing your experience.- The Staff at Holiday Inn Express Toronto Airport West

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• User:Iamsouthy

  Trip type: Solo travel

  Close, cheaper, comfortable, and a free shuttle.

  01 May 2026

  First time staying at this Holiday Inn Express location, which was very convenient with the free shuttle from Pearson airport. Only downside which I had no idea of and not listed is that the shuttle comes every 40 minutes, even though the drive is 10 minutes, but with traffic would make sense.The hotel was clean, spacious, close to restaurants to eat at, includes a free breakfast, which I did not utilize, and comfortable. The pool was small, but decent, and the hotel tub wasn't much of a hot tub, it's more so made for 1 person.The king sized room with living room I had received was excellent. It was comfortable, spacious, and I enjoyed an excellent sleep in this room. The hotel staff were friendly, professional, and helped answer the questions that I had. They were also very helpful with booking the shuttle. Overall, great value for money, comfortable, spacious, a free shuttle to and from the airport, and a good choice for a close hotel airport. Soci A, at Holiday Inn Express & Suites Toronto Airport West By IHG, responded to this review Hi Jason Robert South,We're glad to hear that you found our location convenient and appreciated the free shuttle service from Pearson airport. Your feedback about the shuttle timing is noted and helps us improve our services. It's wonderful to know you enjoyed the king-sized room and had a restful sleep. Our team is thrilled to have been of assistance during your stay. We hope to see you again for another comfortable visit.- The Staff at Holiday Inn Express Toronto Airport West

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• User:Carmen G

  Trip type: Family

  Extremely Disappointed

  13 Apr 2026

  My family’s stay at this location was so unacceptable that it has genuinely damaged my trust in the Holiday Inn brand. I’ve stayed at many Holiday Inns over the years and always had great experiences — which makes the state of this property even more shocking.The basics weren’t even close to acceptable:The queen room was so cramped it could barely fit the two beds, let alone a family of four, our bags had to be left on the floor to be constantly walked over.The hotel was unkept, dirty, and poorly maintained throughout, including hair in the “clean” beds upon check in. And the smells oh my god the smells were terrible and masked by deodorizer.The door to the room let in more light than the window, and that was not because the exterior looked like it hasn’t been cleaned in years.The bathroom door pushed open even when locked.The shower pressure was terrible and the temperature was lukewarm at best, ending up completely cold by the time the second person used it.Staff were unempathetic, dismissive, and the front desk employee actually laughed in our faces when we raised concerns.But the real issue is safety — or the complete lack of it.My vehicle was vandalized in an attempted theft, I didn’t even have to call the police — they were actually already in the parking lot doing a drive thru because of this “known” issue. Officers told me directly that this particular hotel is the worst in the city for vehicle theft and vandalism.We personally counted seven piles of broken glass from previous break ins. None of it had been cleaned up. Not one. I even witnessed the police tell the front desk staff to have the glass cleaned up, still didn’t happen.When we asked staff about this well known problem, they denied everything and have done absolutely nothing to address it. No security. No monitoring. No prevention. Their “solution” was to put up a sign saying they’re not responsible and installed cameras with the resolution of a 1950s TV.This property is a liability.This is, without question, the worst Holiday Inn I have ever stayed in, and it is actively damaging the Holiday Inn brand. A review of the pictures of this particular location online are completely deceptive and misleading.The safety issues, the lack of accountability, the poor maintenance, and the dismissive attitude of staff are unacceptable. Until this property is brought up to brand standards, I would strongly warn other guests to stay elsewhere. Soci Assist, Other at Holiday Inn Express & Suites Toronto Airport West By IHG, responded to this review Thank you for your candid feedback. I am deeply concerned by the experience you’ve described, as it is clear we fell far short of the standards you’ve come to expect from the Holiday Inn brand. I want to sincerely apologize for the distressing incident involving your vehicle. We truly empathize with the frustration and sense of violation such an event causes. While our hotel policy does not allow us to assume liability for vehicle theft or damage, please be assured that the safety of our guests and their property is a priority. We are actively reviewing our security protocols and parking lot maintenance to better address these concerns. Furthermore, please know that we take the IHG Clean Promise very seriously. Our goal is to provide a room that is clean, comfortable, and well-maintained. We are using this as a teachable opportunity for our housekeeping and maintenance teams to ensure we are strictly adhering to the high standards of excellence that this promise represents. We also deeply regret that you felt dismissed by our team. Professionalism and empathy are core to our service, and we are addressing the staff conduct you described internally to ensure all guests are treated with the respect they deserve. Thank you for your long-standing loyalty to the brand; we are committed to using your feedback to bring our property back up to the standards you know and trust. Sincerely,Holiday Inn Express Toronto Airport West

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• User:bluewater63

  Trip type: Friends getaway

  Don't cheap out book another hotel

  13 Apr 2026

  This hotel needs some serious improvement's.We stayed here the night before as we had a 6am flight. There were kids running in the halls for hours, when we called the front desk to express our concerns twice nothing was done & it continued. The rooms were smelled musty and the AC/heat was very loud. They got our shuttle days mixed up so did not even schedule us for the right day.When we went to check out & expressed our concerns again they offered us a $20 refund like really do better. We just spent over $300 to stay at this dirty/loud hotel, not to mention the hotel dinning area had garbage and beer cans all over the place.Also be aware that once you book this hotel they automatically charge your credit card. Since we were travelling in 2 we wanted to split the cost. They also charge you a $100 deposit fee I'm assuming for damages-still have yet to receive that back onto my card. PLUS SIDE!This resort had the nicest shuttle night time driver around who was very personably and friendly. (This man deserves a raise) Soci A, at Holiday Inn Express & Suites Toronto Airport West By IHG, responded to this review Hi Laura,We’re truly sorry to hear about the issues you encountered during your stay. Your feedback about the noise, room condition, and shuttle schedule is very important, and we’ll use it to make improvements. We also apologize for any inconvenience caused by the billing process and the condition of the dining area. It’s wonderful to know our nighttime shuttle driver left a positive impression, and we’ll be sure to share your kind words. Your insights help us enhance our services every day. If you have any billing concerns, please contact us at +1 905-624-9500 with your reservation confirmation number and the details of the charge in question, and our team will review your account and assist you further.Sincerely,- The Staff at Holiday Inn Express Toronto Airport West

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• User:rellymoring

  Trip type: Family

  A Must-Stay for Plane Enthusiasts!

  11 Apr 2026

  Wow! Talk about great value! This hotel was obviously recently redone, and super modern! They had a screen in the front lobby for flight tracking, key cards were required to get to your floor on the elevator, etc. The runway view room was an awesome choice for kids! Seeing the planes SO CLOSE landing all evening was so fun for them, and it was not as loud as you would expect either. We were also able to watch the sunset out the huge window, which was lovely! The beds were super comfy too, and the room was very clean. We didn't use the pool, but there is one. The breakfast was great too! Tons of options! The only downsides are that the location isn't walking distance to anything, and you have to pay $25 for parking. Soci Assist, Other at Holiday Inn Express & Suites Toronto Airport West By IHG, responded to this review Hi Relly,We're thrilled to hear that you found great value in your stay with us! It's fantastic that the modern touches and amenities like the flight tracking screen and secure elevator access enhanced your experience. We're glad the runway view room was a hit with the kids and that you enjoyed the sunset from your room. It's wonderful to know the beds were comfy and the room met your cleanliness expectations. While we're pleased you enjoyed the breakfast variety, we understand the location and parking fee might not have been ideal. Your feedback is important and helps us improve.- The Staff at Holiday Inn Express Toronto Airport West

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