Homewood Suites By Hilton Ajax

Recent Reviews: 511

• User:Inspiration451960

  Trip type: Family

  Not so good familly experience a Homewood suite by Hilton Ajax

  07 Mar 2026

  We were a familly of five with young children , we were there for five nights. We were given a suite right in front of the 401 therefore very noisy . Note:they were ok to change our room after we asked but the very fact we were given this room initially considering we were going to stay at the hotel for five nights is a kind of a lack of respect in my view. In the kitchen there were three plates and forks and knifes. This suite was supposed to lodge 8 persons . During our five nights and 4 days the room was partially cleaned only once , the towels were never changed until we ask. The bed were never done . Each time we had to phone the front desk to ask for new towels, supplements plates etc. The personnal there were quickly responding , but the fact that we had to ask was quite annoying Sandeep Kurup, Owner at Homewood Suites By Hilton Ajax, Ontario, Canada, responded to this review Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.We sincerely apologize for the inconvenience you and your family encountered during your stay. We understand how important comfort and a peaceful environment are, especially when traveling with young children and staying for several nights. While our team assigns rooms with the utmost care, considering factors such as length of stay, guest preferences, and occupancy levels, room placement is sometimes influenced by availability at the time of arrival. We regret that the initial suite assigned to you did not meet your expectations, and we apologize for this oversight.We are glad to hear that our team was able to relocate you once the concern was brought to our attention. However, we understand that this should not have been necessary.Please also accept our apologies regarding the kitchen setup and housekeeping service. Suites are expected to be fully equipped and maintained to ensure a comfortable stay, and it is disappointing to hear that you had to request basic items and towel replacements during your visit. While our team is always happy to respond quickly to guest requests, we understand that needing to ask repeatedly can be frustrating.Your feedback has been shared with our housekeeping and operations teams so we can review our processes and ensure better consistency in the future.We truly appreciate your comments and hope you will consider giving us another opportunity to provide the seamless and comfortable experience you and your family deserve.

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• User:Ata S

  Trip type: Family

  Nice hotel in Ajax, Ontario

  01 Feb 2026

  Nice hotel at a good location. Friendly staff. Rooms need maintenance work, specially in bath room. Spacious suites.Friendly staff Sandeep Kurup, Owner at Homewood Suites By Hilton Ajax, Ontario, Canada, responded to this review Thank you for taking the time to share your feedback. We’re happy to hear you enjoyed our location, spacious suites, and the friendliness of our team. We appreciate your comments regarding the bathroom maintenance and will be sharing them with our team as we continue to make improvements. We hope to welcome you back again soon for an even better stay.

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• User:Zoee S

  Trip type: Couples

  Been coming here for years hotel is taking a change for the better..

  31 Jan 2026

  I've been coming here every year for the past years, and the hotel has been though changes. I would say the new renovation were very positive and awesome. The TV in the breakfast around now is a really great thing for news and starting the day. Management remember us and we had a good check in after a misunderstanding. Professional and rooms were very clean this time around loved that. Just wished the pool was a little warmer! Sandeep Kurup, Owner at Homewood Suites By Hilton Ajax, Ontario, Canada, responded to this review Thank you so much for your continued loyalty and for sharing such a thoughtful review. It truly means a lot to us that you’ve been staying with us for years and have noticed the positive changes and renovations. We’re glad you enjoyed the updates, especially the breakfast area and the addition of the TV. It’s also great to hear that our team was able to resolve the misunderstanding and make your check-in a positive experience. We appreciate your kind words about our management and cleanliness, and we look forward to welcoming you back again this year.

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• User:Natalie G

  Trip type: Family

  Everything you need at a decent price

  08 Dec 2025

  Easy to access, off the 401. Close to restaurants nearby ( few mins drive 3-5) and was delegated at the room spaciousness and amenities in the room. Very quiet , and pleasantly surprised by the complimentary breakfast . Also appreciated the no tolerance for noise and nonsense with a security guard present . Having to be up early we were glad to have no screaming or running etc in hallways. A few minor things needing attention like the shower screeching sound , uneven shelving, crumbling grout on bathroom floor etc. Overall good value for the money and would return for this price and service . Sandeep Kurup, Owner at Homewood Suites By Hilton Ajax, Ontario, Canada, responded to this review Thank you so much for taking the time to share your feedback with us!We’re delighted to hear that you enjoyed our convenient location, quiet atmosphere, and the spaciousness and amenities of your room. It’s wonderful to know that our complimentary breakfast and commitment to maintaining a peaceful environment helped make your stay comfortable—especially with an early morning ahead.We also truly appreciate your comments regarding the shower noise, shelving, and grout. Your observations help us identify where we can improve, and we’ll be sure to address these maintenance concerns promptly.Thank you again for your thoughtful review and for recognizing the value we aim to provide. We’re glad to hear you would return, and we look forward to welcoming you back on your next visit!

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• User:627leannew

  Trip type: Family

  This hotel is only bricks and mortar. Stay elsewhere if you expect friendly service.

  21 Nov 2025

  Booked an overnight stay for a midweek visit to Thermea Spa situated close by. The hotel is modern and new and clean BUT the staff are some of the most unfriendly, unhelpful I’ve ever experienced. No assistance for early check in, no mention of the hot breakfast the next morning. And weird, the dishwasher was FUL of clean dishes, wet with condensation and a note on the dishwasher all the dishes were clean - it’s like the cleaning staff didn’t bother to empty it and turned it on and left it with all the dishes that should be in the empty cupboards. I was disappointed with the none existent help. Self check in and check out would work well here with robots instead of miserable poorly trained human staff. Sandeep Kurup, Owner at Homewood Suites By Hilton Ajax, Ontario, Canada, responded to this review Thank you for taking the time to share your feedback. We’re glad to hear you found our hotel clean, modern, and conveniently located for your visit to Thermea Spa. However, we’re truly sorry that the service you experienced did not meet your expectations—or our own standards.Your comments regarding the lack of assistance with early check-in, the missed communication about breakfast, and the unusual situation with the dishwasher are concerning. This is not the level of hospitality or attention to detail we aim to provide. We appreciate you bringing these issues to our attention, and we will be addressing them directly with our team to ensure they are corrected.We understand how important friendly, helpful service is to our guests, and we regret that we fell short during your stay. We hope you might consider giving us another opportunity to provide you with the warm, seamless experience you should expect from us.If you’d like to discuss your stay further, please feel free to contact us directly—we’d welcome the chance to make things right.

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