Novotel Toronto North York

Name: Novotel Toronto North York
Address: 3 Park Home Avenue, Toronto-ON, canada
Telephone: +44-204-505-9777
Rating: 3.7

North York, Toronto-ON, Canada

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About Novotel Toronto North York

location

This city and business hotel is located in uptown Toronto, in North York, Ontario. It offers easy access to the major highways and local bus and subway transportation and guests will find a number of restaurants and bars within walking distance. Downtown Toronto's attractions are only 20 minutes away by car, including the Royal Ontario Museum, the CN Tower, the Rogers Centre and the Art Gallery of Ontario. Niagara Falls can be reached in 90 minutes by car and the accommodation is about 22 km from Toronto's Lester B. Pearson International Airport.

facility

The hotel welcomes guests in a 19-storey building with a lift and 260 non-smoking rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, medical assistance, room service, a laundry service and a hairdresser. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked.

sport

Excellent swimming awaits guests at the indoor pool. The sun loungers are perfect for soaking up some sun. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon, massage treatments and a solarium.

meals

Various dining options are available, including a bar and a pub. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include bed and breakfast and half board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Staff are also happy to provide children's meals. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Novotel Toronto North York

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
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  EV Charging Station
Business Center and Conferences
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  Business Center
Common Area
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  Library
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Safe
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  TV
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  Room service
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  Toiletries
Security
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  Fire extinguishers
Shopping
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  Souvenir shop
Sport/Entertainment
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  Swimming Pool
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  Sauna
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  Gym
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  Golf
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  Events

Location

Around this property:

Centre

15000 m

Airport

16000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

350

Very Good

475

Average

266

Poor

100

Terrible

Recent Reviews: 1275

User:randenise
Trip type: Business
Updated and clean
10 Jul 2026
Comfortable and clean rooms. Updated room and bathroom. Area is safe and surrounded by parks, coffee shops and food options. Near a residential area for walking with parks.
User:BEn H
Trip type: Couples
A real dud of a Novotel
29 Jun 2026
The hotel stinks of dampness. Loud construction was going on constantly. Very expensive for location. Staff lacked friendliness and engagement. Hair and stains on the sheets. As an Accor Platinum member the stay bordered on appalling. No upgrade even though the hotel was more than half empty. Wouldn’t go back that’s for sure.
User:H9016SOcristinat
Trip type: Business
Nice stay in Toronto
23 Jun 2026
My room was wonderful—very comfortable and clean, which made my stay feel welcoming. Waking up to a fresh start with the coffee machine in the room was a lovely touch. The staff are truly exceptional: Senthuja, Evelyn, and Babli at the reception, along with Chenet in the restaurant, all show genuine professionalism and kindness. I highly recommend this place. It’s conveniently close to the subway and located in a safe area.
User:LightHeart22
Trip type: Couples
Pleasant stay
18 Mar 2026
The room was comfortable and quiet, and we slept well. Staff were friendly and helpful. The location is convenient, next to a mall and metro station. We had a pleasant stay.
User:CanadaFamilytrip
Trip type: Solo travel
Front Desk Manager created an excellent customer experience
19 Feb 2026
My 85-year-old mother stayed at Novotel Toronto North York from November 29, 2025 to February 1, 2026 while waiting for repairs to be completed in her condominium. What could have been a very stressful two months was made significantly easier because of the exceptional care provided by the hotel — especially the manager, Eric.There was some confusion and lack of attentiveness at check-in, which was disappointing given my mother’s age and accessibility needs. However, after speaking with Eric, he addressed the matter immediately and truly turned our experience around.From that point forward, he went above and beyond. He ensured my mother had an accessible room, arranged additional comforts such as a heater and an extra mini fridge, and regularly checked in to make sure she was safe and comfortable. His professionalism, empathy, and accountability made all the difference.The housekeeping team maintained excellent standards throughout her stay, and the restaurant staff were warm, patient, and consistently kind to her.We are incredibly grateful for the compassion shown during what was a difficult time for our family. I would confidently recommend Novotel North York and sincerely thank Eric and his team for their outstanding care. Tanya Frattaroli Tanya Frattaroli, General Manager at Novotel Toronto North York, responded to this review Thank you very much for taking the time to share such thoughtful feedbackI sincerely appreciate you bringing the initial check-in concerns to our attention, and I apologize for the inconvenience experienced at the start of the stay. I am grateful for the opportunity to address this promptly and ensure her comfort and accessibility needs were fully met thereafter.It was truly our privilege to support your mother during her time with us. Ensuring she felt safe, comfortable, and well cared for was our top priority, and I am pleased to know that the efforts of our Front Office, Housekeeping, and Restaurant teams made a positive impression.Your kind words regarding the professionalism, empathy, and dedication of our team means a lot to us and we would be definitely sharing your feedback with our team. Your feedback shared is extremely motivating for the team and reinforces our commitment and care to all our guests.Thank you once again for your trust and recommendation. On Behalf of the Novotel team, we wish your mother continued comfort and good health, and we hope to have the pleasure of welcoming you and your family back in the future at Novotel North York.Thanks & Regards,Eric MathewFront Office Manager