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Novotel Toronto North York

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Novotel Toronto North York

locationNorth York, Toronto-ON

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About Novotel Toronto North YorkAbout Novotel Toronto North York

Location

This city and business hotel is located in uptown Toronto, in North York, Ontario. It offers easy access to the major highways and local bus and subway transportation and guests will find a number of restaurants and bars within walking distance. Downtown Toronto's attractions are only 20 minutes away by car, including the Royal Ontario Museum, the CN Tower, the Rogers Centre and the Art Gallery of Ontario. Niagara Falls can be reached in 90 minutes by car and the accommodation is about 22 km from Toronto's Lester B. Pearson International Airport.

Facility

The hotel welcomes guests in a 19-storey building with a lift and 260 non-smoking rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, medical assistance, room service, a laundry service and a hairdresser. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked.

Sport

Excellent swimming awaits guests at the indoor pool. The sun loungers are perfect for soaking up some sun. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon, massage treatments and a solarium.

Meals

Various dining options are available, including a bar and a pub. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include bed and breakfast and half board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Staff are also happy to provide children's meals. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Novotel Toronto North York Amenities at Novotel Toronto North York

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Playground

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      Pub(s)

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Theatre

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless payment

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      Enhanced cleaning programme

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Sanitiser dispenser

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Indoor Pool

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      Massage

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      Sauna

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      Sun loungers

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

15 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

348

Very Good

475

Average

266

Poor

99

Terrible

84

Recent Reviews: 1272

  • User:LightHeart22

    Trip type: Couples

    Pleasant stay

    rating19 Mar 2026

    The room was comfortable and quiet, and we slept well. Staff were friendly and helpful. The location is convenient, next to a mall and metro station. We had a pleasant stay.

  • User:CanadaFamilytrip

    Trip type: Solo travel

    Front Desk Manager created an excellent customer experience

    rating20 Feb 2026

    My 85-year-old mother stayed at Novotel Toronto North York from November 29, 2025 to February 1, 2026 while waiting for repairs to be completed in her condominium. What could have been a very stressful two months was made significantly easier because of the exceptional care provided by the hotel — especially the manager, Eric.There was some confusion and lack of attentiveness at check-in, which was disappointing given my mother’s age and accessibility needs. However, after speaking with Eric, he addressed the matter immediately and truly turned our experience around.From that point forward, he went above and beyond. He ensured my mother had an accessible room, arranged additional comforts such as a heater and an extra mini fridge, and regularly checked in to make sure she was safe and comfortable. His professionalism, empathy, and accountability made all the difference.The housekeeping team maintained excellent standards throughout her stay, and the restaurant staff were warm, patient, and consistently kind to her.We are incredibly grateful for the compassion shown during what was a difficult time for our family. I would confidently recommend Novotel North York and sincerely thank Eric and his team for their outstanding care. Tanya Frattaroli Tanya Frattaroli, General Manager at Novotel Toronto North York, responded to this review Thank you very much for taking the time to share such thoughtful feedbackI sincerely appreciate you bringing the initial check-in concerns to our attention, and I apologize for the inconvenience experienced at the start of the stay. I am grateful for the opportunity to address this promptly and ensure her comfort and accessibility needs were fully met thereafter.It was truly our privilege to support your mother during her time with us. Ensuring she felt safe, comfortable, and well cared for was our top priority, and I am pleased to know that the efforts of our Front Office, Housekeeping, and Restaurant teams made a positive impression.Your kind words regarding the professionalism, empathy, and dedication of our team means a lot to us and we would be definitely sharing your feedback with our team. Your feedback shared is extremely motivating for the team and reinforces our commitment and care to all our guests.Thank you once again for your trust and recommendation. On Behalf of the Novotel team, we wish your mother continued comfort and good health, and we hope to have the pleasure of welcoming you and your family back in the future at Novotel North York.Thanks & Regards,Eric MathewFront Office Manager

  • User:Michelle W

    Trip type: Friends getaway

    Terrible Customer Service

    rating11 Dec 2025

    Terrible service, spoke to front desk, and emailed my concerns - ZERO response. I made a mistake and booked a night earlier than needed, was considered a “no show” and they gave our 2 double bed room away for the fri/sat night. But they had a solution, and gave my family a king with pullout, made it sound like I wasn’t being charged since they filled it Thurs night.If I’m being charged full price for 3 nights, I expect the room I paid for. My teenagers do not fit on a pullout couch. Yes it was my mistake, but something should have been done to accommodate us. If I had known I was being charged anyways, I would not have agreed to their “solution”.Parking was also a nightmare, our vehicle didn’t fit in the garage attached, and the hours of the garage across the street cost us a lot more than it should have.

  • User:Jessica N

    Trip type: Business

    Amazing hotel, amazing staff!

    rating04 Dec 2025

    Absolutely perfect experience. Amazing room. Here on a course for 3 weeks with 20 people who loved the hotel. Rooms were very very clean, well laid out. Staff was amazing!Adam, Peth and Geonet made our stay incredible! Thank you!

  • User:bhS1300YE

    Trip type: Couples

    Don’t expect to feel valued as a platinum Accor ALL member

    rating01 Oct 2025

    I’ve noticed this can be the case quite often in North American Accor hotels and something Accor probably needs to look into. There is no valuing of the Accor All membership and you feel anything but special - especially when you’re platinum. We’ve now stayed in 6 Accor properties in North America and haven’t received a single complimentary upgrade (stays ranging from 2 nights - 6 during the week and weekends). For this one the room was old, dated and smelt musty. Towels were old and threadbare. Sheets were thin with holes. You get the gist. Drilling above our head started early in the morning and there was no warning from the front desk. Do they care? Clearly not. About all we can say is that it’s a good location. Tanya Frattaroli, General Manager at Novotel Toronto North York, responded to this review Thank you for taking the time to share your feedback, I completely understand how not receiving complimentary upgrades as this can be frustrating. With regards to our hotel our housekeeping team take a lot of pride in their role so I can assure they will react positively and work even harder to improve the ordering of our linens where necessary. Sincerely,

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