Staybridge Suites Oakville

Recent Reviews: 225

• User:d0glover

  Trip type: Family

  Property needing TLC

  29 Mar 2026

  This review is solely on the dire condition of the hotelStaffs and service level was impeccable Been staying here repeatedly, the hotel’s condition worsening at each return. Parking lines are disappearing, so cars just park terribly and making limited parking space within hotel’s compoundSome areas in the rooms, the table lamp is missing and that corner becomes darkMattresses are lop-sided, sunken in the middle, and needing to changeShower and the tap aren’t working too well - when only needing to fill bath tub, the shower leaked badlyLightbulbs in the room and hallway are yellow and whiteSome room’s sofa really need to be replaced. Sunk into the sofa seatAir condition ventilation blows directly to the bed for both 2 bedrooms, making it very uncomfortable Our family loves the hotel 2bedroom configurations: 1king bed and 2 queen bed, with sofa bed. No hotels offer such configurations. Just very unfortunate the property seems neglectedHousekeeping has also improved (in our previous stays, our room was often missed uncleaned and needing request to be cleaned. We were very surprised our rooms were made daily this time! So that’s really nice!)Breakfast replenishment needs to be faster especially during peak hours. Often finding little left while guests kept coming. IHG Service, Owner at Staybridge Suites Oakville-Burlington by IHG, responded to this review Hi d0glover,Thank you for staying at Staybridge Suites Oakville-Burlington and sharing your experience. Your business with IHG® Hotels & Resorts is greatly appreciated.We’re committed to delivering a positive and seamless hotel experience, and we sincerely apologize for the disturbance you encountered during your stay and for the concerns raised regarding the handling of the situation and the presentation of our security staff. Your feedback has been documented and shared with hotel management to help improve both guest service and professionalism.We value your feedback and welcome the opportunity to serve you better.Kind regards,Crisel V.Case ManagerIHG® Hotels & Resorts Service

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• User:hoteljunkie2020

  Trip type: Solo travel

  Great Bang for Buck

  28 Oct 2025

  I love this hotel. The served free breakfast and dinner every night. Great value for the money. I would definitely go back.

• User:landryjoe

  Trip type: Couples

  Spacious rooms and good amenities

  12 Oct 2025

  Had a great 12 night stay at Staybridge suites recently. The rooms are really spacious and super clean, perfect if you’re staying a while. Loved the beautiful courtyard and the breakfast was excellent with lots of choice. The staff were all so friendly and helpful, and the location made it easy to get around Vaughan as well as into Toronto proper. The gym space is pretty good (could use a bit of an update to the equipment which is showing it's age) - overall this hotel is a fantastic place to stay. Highly recommend for those looking for a reasonable rate with good amenities and excellent rooms. Oh and it's pet friendly as a bonus!

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• User:kaybee885

  Trip type: Family

  Absolutely Horrible Experience – My Car Was Stolen!

  18 Aug 2025

  I stayed at this hotel thinking it would be a simple, no-frills place for a weekend getaway. Oakville is one of the safest neighborhoods in Ontario. What I didn’t expect was to wake up and find my car stolen from their parking lot. The lot had no security, no cameras, and no staff oversight whatsoever.When I reported it to the front desk, they were shockingly indifferent—offering no real help or support, just a "call the police" and that was it. No empathy, no accountability, not even a follow-up for someone visiting from the states and very little knowledge about local law enforcement. I also escalated to the hotel manager Mr. Dwight but he could care less and offered no support. I later found out this wasn’t the first time something like this happened here - hotel staff claimed it had happened at least 3-4x before in the last 6 months. At one point, I honestly started wondering if the hotel was in on it.If you value your safety or your vehicle, stay far away from this place. This experience completely ruined my weekend trip. The hotel is highly negligent. IHG Service, Owner at Staybridge Suites Oakville-Burlington by IHG, responded to this review Hi kaybee885,Thank you for staying at the Staybridge Suites Oakville-Burlington and for sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts. We strive to give excellent and impressive service to all our guests, and we’re truly sorry to hear about the incident and the impact it had on your visit. Your feedback has been shared with the hotel management team for immediate review.I’ve also sent you a private message to follow up directly and gather more details. We appreciate you bringing this to our attention.Sincerely, Crisel V.Case ManagerIHG® Hotels & Resorts Service

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• User:1CheshireGirl

  Trip type: Family

  Spacious in an ideal location

  11 Aug 2025

  The location for us was ideal - between Niagara Falls and downtown Toronto. The hotel is on the outskirts of Oakville. It’s worth going into Oakville as it’s such a lovely place - the marina area is lovely too. The staff at this hotel were really kind and extremely helpful.We had a 2 bedroom (2 bathroom) suite - very spacious with a seating and kitchen area. It was everything we needed apart from an aircon unit that unfortunately was not working properly during some very hot weather. The staff tried to fix it and offered another room.The breakfast here was good but staff knowledge of gluten free was not great. Despite this, again the staff went out of their way to assist. I would stay here again purely because the staff were so kind and helpful. People really do make all the difference! Thank you.

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