The Westin Toronto Airport

Recent Reviews: 460

• User:rwheeler1977

  Trip type: Business

  Heavenly bed!

  26 May 2026

  This is not the nicest Westin I have stayed at, however it is a great option for staying near the Toronto airport. It’s a smaller, busy hotel, but I found all of the staff to be kind and helpful. I especially wanted to acknowledge Joanna, the assistant manager, who was being harassed by a guest while I was checking out. She remained patient, professional, and calm while handling a clearly difficult guest.Where the Westin fell short for me was the lack of bar soap and lotion in my room. I had to use the body wash to wash my hands. It appears the hotel has undergone a refurbishment, but it felt somewhat low-budget. The bathrooms in particular could use a refresh to better meet the usual Westin standard.That said, if I were in the area again for a quick overnight stay, I would choose this hotel because of the convenience, hospitable employees, and the many food options within walking distance and available at the hotel itself.

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• User:TonyF22

  Trip type: Couples

  Great quality comfortable hotel 5 mins from the airport

  17 May 2026

  This is a great hotel , a few mins free shuttle from Toronto Pearson .The rooms are spacious , well appointed with the fantastic mattresses on the beds ..Across the street is the Keg steakhouse and across the rear parking lot is Ruth’s Chris steakhouse.. so you can walk to two great restaurants from your room in 2 mins ! A great spot , highly recommended as an airport hotel ..

• User:loveUllapool

  Trip type: Couples

  Convenient, comfortable, great location for the airport.

  01 May 2026

  We stayed here for a couple of nights prior to a flight to Roatan. The hotel was lovely, great room. We enjoyed the view watching planes fly into the airport, but there was no noise. Friendly staff. Walking distance to an assortment of eating places. Bus stop at the end of the road which we used to visit Square one mall.The shuttle was convenient to take us back to the airport and ran every 30 mins. However when we first arrived we did have a considerable wait for pick up and to be honest if I was coming in winter I’d probably get a taxi or uber. 50 minutes in the cold would be too long a wait.

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• User:BigHotelGuy

  Trip type: Business

  Poor quality, not geared to business travellers

  13 Mar 2026

  I was surprised at how poor quality this hotel was. Even the basics weren’t done well.The room was tired. The bed frame on one of the beds was obviously damaged and in poor condition. The shower has wall mounted shampoo, conditioner, and body wash. In the morning when I went for a shower and pulled back the shower curtain, I discovered, one had fallen off the wall and was placed on the edge of the tub. In my four days stay, no one repaired it. (For context it was glued and the caulked to the tile.). The colleagues I was hosting and travelling with all mentioned that each of their rooms had issuesThe hallways the wallpaper has seen better days, the entire maintenance of the hotel is looking tired, scuffed, scratched and dented.The restaurant. Breakfast was good, server was friendly. However, that’s where it ends. The staff have created side stations in the dining room using a heavily chipped and dented table. Serving tray were piled with dishes and covered with a napkin on tables in the dining area. Not what you want to stare at well, you’re having your buffet breakfast.The cocktail lounge. Four times I went in and had three different servers. Each time, I was greeted with a polite hello and a ‘What can I get you?’. Each time I answered, ‘A menu so I can see what you have’. It didn’t matter if the lounge was busy or slow, they seemed to be unaware that menu is warranted. When it was slow, my server walked off to get the menu and forgot to bring it. About five minutes later, we had to go up to the bar and interrupt the staff conversation and ask again. The was only ten people in the bar at the time, and four were in our group. When the lounge was busy, the staff were clearly overwhelmed. There seemed to be no supervisory presence or assistance.Didn’t meet service expectations, hotel is worn and tired. Not worth the room rates they are charging, you can find better at Toronto Airport Piyush Hasija, Guest Services / Front Office at The Westin Toronto Airport, responded to this review Dear Bighotelguy,Thank you for sharing your feedback. We sincerely apologize that your experience at the bar did not meet expectations and that aspects of the room and engineering felt outdated. Your comments are very important to us, and we have shared them with our team to review the service standards at the bar and to continue improving our room facilities. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again for a much better experience.Be Well team Westin!!!

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• User:PaulF109

  Trip type: Couples

  No thanks…

  05 Mar 2026

  Poor, rude staff, not the standard I would expect from a high quality hotel. Vikas Sharma, Guest Services / Front Office at The Westin Toronto Airport, responded to this review Dear Paul,Thank you for sharing your feedback with us.We’re very sorry to hear about your experience, as this is not the level of service we strive to provide. Your comments are important to us, and we would appreciate the opportunity to learn more so we can address this properly with our team.Please feel free to reach out to us directly at yyzbw.fol@eastonsgroup.com.We value your input and hope to restore your confidence in our hotel.Vikas SharmaAssistant Front Office ManagerTHE WESTIN TORONTO AIRPORT HOTEL950 Dixon Rd.Toronto, ON  M9W 5N4Canadamarriott.com/yyzbw T 416.675.9444 

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