Days Inn By Wyndham Berthierville

Recent Reviews: 289

• User:Diannamite

  Trip type: Couples

  Dirty, cold, noisy, uninviting, bare bones room. Great breakfast and breakfast staff.

  19 Oct 2025

  We arrived late Saturday evening only to find that we were allotted a handicap room (300) which had semi trucks parked right outside running their engines all nights with sounds of air brakes, etc. to wake us up and disturb our sleep. There were only two small hooks to hang clothes on, no hangers to properly hang up your clothes or any type of closet. There was nothing to put your suitcase on except the table. The two chairs where cold uncomfortable uninviting metal chairs, no couch or comfortable chair. I always use special silver infused microfiber cloths to wipe down/off anything that we would touch when checking into a hotel room. I was appalled at the dirt on the walls, doors, and especially inside the bedside tables, they had obviously not been washed out for quite some time. There was a coffee stain on the dresser by the coffee machine left from a previous client and when I opened the second drawer to wash it out to put my cloths in, there was a coffee stain there too!! Dirt was on the wall by the thermostat (which we couldn't adjust with the room being very cold, especially at night. The bathroom had dirt around the toilet roll holder and something stuck on to the toilet roll holder itself. Many dried on drips down the walls in the bathroom and even outside the bathroom. The hair dryer had a large dirt stain by the cord, with dirt all over the rest of hair dryer (some marks can't be removed). The next morning I asked a cleaning staff member to come and see what was around the toilet roll holder (which I had left for him to see) and other marks on the wall which I indicated needed cleaning. When we came back that evening, nothing had been done to clean off the toilet roll holder and other areas around it that needed wiping down. I was shocked and disgusted. We stayed 7 nights and our bed was straightened once. What kind of service is that? They didn't replace the spare toilet paper roll despite having been in to clean the bathroom, so once we were almost out of toilet paper we had to go to the front desk late at night to get more toilet paper. When we were going down the stairwell, it was being washed with no warning at the top of the stairs for a wet floor. When we got to the main floor, the floor was wet with no warnings of a wet floor. The door handle to the second floor in the stairwell had red gunk dripping down beside it for 4 days before it was cleaned off. One of the night front desk receptionist was antagonistic about the possibility of changing rooms. It was quite disheartening. The room was by the stairwell and elevator so loud talking and noise was happening late into the night, even 1AM, keeping us awake. Not to mention the yelling and wall banging waking us up at 3 AM two nights in a row. The bright spot in this hotel is the staff attending breakfast. They were lovely, caring, compassionate and serving a great breakfast. Anike Belanger, General Manager at Days Inn By Wyndham Berthierville, responded to this review Dear customer,First of all, thank you for sharing your comments with us.I am truly sorry to hear that your stay with us did not meet your expectations. We will make sure to remedy the situation.Thank you!

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• User:Ingrid S

  Trip type:

  Great beds, AC and Customer service

  12 Aug 2025

  This hotel is great spot to break a road trip. in the same intersection, there are a few essential stores. The beds were amazing and so by the linens. Staff both at check-in and checkout were great, I wish I had taken down their names. (Both women) Anike Belanger, General Manager at Days Inn By Wyndham Berthierville, responded to this review Good Morning,Thanks a lot for taking the time to share your comments about your stay with us.I'm really glad you like your stay and our hotel.I will share your comments with Nathalie and Tanya, they will be so happy.Thanks again and have a great day

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• User:Fernando J

  Trip type:

  Excellent place to take a break for long trips

  27 Jun 2025

  Excellent place to.take a break if you have a long journey. It has everything to rest and stretch your legs. Breakfast is included so you can continue your journey the next day with full tank Anike Belanger, General Manager at Days Inn By Wyndham Berthierville, responded to this review Thank you for taking the time to share your comments about your stay with us.Feedback is very important to us in order to know the needs of our customers and to offer the best services and products to them. With constructive feedback we can continue to improve.I am very happy to know that you liked the service, our breakfast and the comfort of our facilities. The entire team works very hard to provide the best for our guests.I will share your comments with the team and they will be very happy. We will continue to be a distributor of smiles 😊Thank you for visiting us and we look forward to welcoming you back to our home.

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• User:Monatravel1207

  Trip type: Family

  Go for it.

  02 Nov 2024

  Small but practical, this hotel in the small town of Bertierville is a very good place to stay.The rooms are clean and adequate space is provided.The breakfast, included, is very, very good, not your typical cold breakfast. Coffee is available all day.Ample parking. Good and friendly staff.Would stay here again, if the occasion arose for me to be in that part of the world.Thanks to Anick for her help on the front desk. Anike Belanger, General Manager at Days Inn By Wyndham Berthierville, responded to this review Thank you for taking the time to share your comments about your stay with us.Feedback is very important to us in order to know the needs of our customers and to offer the best services and products to them. With constructive feedback we can continue to improve.I am very happy to know that you liked the service, our breakfast and the comfort of our facilities. The entire team works very hard to provide the best for our guests.I will share your comments with the team and they will be very happy. We will continue to be a distributor of smiles 😊Thank you for visiting us and we look forward to welcoming you back to our home.

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• User:Penguin555

  Trip type: Couples

  Clean and quiet

  19 Oct 2024

  The revamped hotel is more like a boutique hotel. Not my favourite decor but it was clean & quiet. Easy to find. Room was a decent size. Breakfast was good. They have a separate room for families to eat, which we liked. Breakfast is served in the bar area for adults. Check-in easy. A/C wouldn't go lower than 19c which I assume was to save energy. I would have liked it cooler. Bed & pillows were comfortable. Anike Belanger, General Manager at Days Inn By Wyndham Berthierville, responded to this review Good Morning,First of all, thanks a lot for taking the time to share your comments with us.I'm please to see you liked your stay with us and enjoy our hotel.when we change the outside 5 years ago, we want something who will goes on in time. you should see what it look like before, It was really 90. Thanks again and see you soon.

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