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Hilton Vancouver Metrotown

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Hilton Vancouver Metrotown

locationVancouver, Vancouver-BC

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About Hilton Vancouver MetrotownAbout Hilton Vancouver Metrotown

Location

Centrally located in the heart of beautiful Burnaby, BC, the hotel is situated only 20 minutes drive from downtown Vancouver. The Metrotown shopping and entertainment complex is only a 5-minute walk away and other facilities in Burnaby (Village Museum, carousel, Deerlake Park, Shadbolt Centre for the Arts, Burnaby Art Gallery and Century Gardens) are also close by. The hotel is conveniently located near to public transport, and with the skytrain guests can enjoy an 18 minute scenic ride to downtown Vancouver.

Facility

The hotel has 283 rooms, which are located on 18 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, room service, a laundry service, a hairdresser and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and include a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge, a microwave and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, bowling, callisthenics, a spa and a sauna.

Meals

Various dining options are available, including a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hilton Vancouver Metrotown Amenities at Hilton Vancouver Metrotown

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Hand sanitiser

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Gym

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      Jacuzzi

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

12 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

899

Very Good

689

Average

250

Poor

71

Terrible

67

Recent Reviews: 1976

  • User:Andrew C

    Trip type: Couples

    In need of some TLC staff do a good good with a poor Hilton product

    rating25 May 2026

    First impressions of this hotel is a nice clean lobby area and friendly and helpful check in staff. Although not a load of information provided regarding the facilities and Resturants. Executive lounge was grim a small room on the 18th floor with a few dark wood table and chairs. Evening appetisers was offered but only looked once and decided to avoid for the rest of the stay. Soft drinks in the fridge had limited optionsLocation in Metrotown Vacounvour about 10 mins walk from the shy train a MRT station and about 20 mining to Waterfront so good connections . However, so rounding area and a local shoping mall have limited dining options. A BC Liqour store in the mall was handy. Just as well as the hotel Resturant was dark and grim not many options and not a pleasant environment to spend time in, we even started going out from breakfast to a local coffee shop.Decor was very dated and dark room had damage to door and walls. Bathroom was small and dated. In General this hotel need a refurbishment Staff very friendly and helpful.In summary very dated and old fashioned hotel in reality not worth on more that 3 stars and certainly not worth the price. (But is seems average for Vancouver) Cindy T, Owner at Hilton Vancouver Metrotown, responded to this review Thank you for your detailed feedback. We’re pleased to hear you found our staff friendly and helpful, but we’re sorry that we did not meet your expectations. We hope that you will come back to visit us again and allow us to show you the improvement.

  • User:Steelcat

    Trip type: Friends getaway

    Convenient, friendly staff, but need some decoration refreshing for the hotel.

    rating23 Mar 2026

    Located right beside Crystal Mall and walking distance to Metropolis at Metrotown. Lots of restaurants around. Staffs are friendly and helpful. I guess since this hotel is pretty old, the carpet and decorations do need an upgrade. The room is spacious and clean. Bed and pillows are on the soft side, some people may like it.Over all if are visiting burnaby and need a hotel, this is the one to go. Cindy T, Owner at Hilton Vancouver Metrotown, responded to this review Thank you for your detailed feedback! We’re glad you enjoyed our convenient location, friendly staff, and spacious, clean rooms. We appreciate your suggestions regarding the décor and bedding and will keep them in mind. We look forward to welcoming you back on your next visit to Burnaby!

  • User:Amadeo B

    Trip type: Family

    Best service and location

    rating02 Mar 2026

    We recently stayed at the Hilton in Burnaby and also hosted our daughter’s wedding dinner there, and the experience was exceptional. The staff are truly the best, and we want to give a special shout‑out to Erika - catering sales manager who consistently gave us excellent service. We were helped with almost everything, even though we chose to do most of our own decorations and setup. The team was always nearby, ready to assist with anything we needed. All staff went above and beyond our expectations.Our room was spotless, comfortable, and beautifully maintained, making our stay even more enjoyable. The ballroom exceeded our expectations—it was larger than what we thought we needed, giving us plenty of space to create the perfect atmosphere for the celebration.Thank you to Erika and the entire Hilton Burnaby team for making such an important event smooth, memorable, and stress‑free. Highly recommended place. The entire staff not only deserve a standing ovation but also deserve a raise for the excellent experience we had. Cindy T, Owner at Hilton Vancouver Metrotown, responded to this review Thank you so much for your wonderful review and for choosing Hilton Vancouver Metrotown for such a special occasion. We’re thrilled to hear your daughter’s wedding dinner and your stay were exceptional. Erika and our entire team will be delighted to know their efforts made the celebration smooth and memorable. It was truly our pleasure to be part of such an important milestone. We hope to welcome you back again soon!

  • User:Tien M

    Trip type: Couples

    WONDERFUL STAY!

    rating25 Feb 2026

    We had a wonderful stay at the Hilton Metrotown Vancouver. The location is unbeatable, with easy access to the bus and train terminus, plus plenty of nearby restaurants, cafes, and supermarkets. On-site parking was also reasonable at CAD 22 per day. I particularly appreciated the Hilton App alerts, which kept me updated on check-in, room selection, and breakfast options. The check-in process itself was fast and friendly.As for the room, it was spacious, had coffee & tea facilities, and featured an incredibly comfortable king bed with luxurious pillows. To top it off, the mountain views were absolutely fantastic! Cindy T, Owner at Hilton Vancouver Metrotown, responded to this review Thank you for your wonderful feedback! We’re thrilled you enjoyed our convenient location, comfortable rooms, and the Hilton App features. We look forward to welcoming you back soon!

  • User:nv66

    Trip type: Couples

    Much better options available in this price range

    rating16 Feb 2026

    The hotel is situated in a great location. This part of Burnaby is very clean, and it is a five-minute walk from Metropolis at Metrotown, the SkyTrain, and several parks/green areas if you are travelling with pets. There are many local and chain restaurant options within walking distance. The beds and linens in the room were very comfortable and soft, and there was a great pillow selection on the bed. The list of nice things ends here.Booking and Check-inI booked the room through the hotel’s website. I paid for a High-Floor City View King room, plus an additional $55 pet fee, as I was travelling with my dog. Upon check-in, I was informed by Raj at the front desk that since I was travelling with a pet, they could only give me a room on floors 4, 5, or 6, as those are the pet-friendly floors. He also informed me that they did not have any king-bed rooms on those floors—only rooms with two queen beds.I asked about the price difference between what I paid for and what I was being given and was met with, “We are fully sold out, so I can’t refund you the difference.” He did comp our parking fee and the early check-in fee. I don’t understand the early check-in fee—if the room is ready, why is there a charge to give me the keys a couple of hours early?Upon further questioning, I was informed that high-floor city-view rooms are offered based on availability only. Why are you selling rooms that are not available?Hotel Property and RoomThe lobby appears to be newly renovated and is fairly spacious and bright. The rooms, however, are old and tired. We stayed in room 606. The sink was semi-clogged, and the toilet seat was old and beat up. The carpet needs a good deep clean. Since we were on a pet-friendly floor, you could tell there was a lot of staining and trapped pet dander in both the hallway carpet and the room.ParkingParking at this location is quite literally the most confusing setup I have ever encountered. It is underground and shared with the mall. Hotel guests are supposed to park in the dark navy stalls, but some dark navy stalls are reserved for Diamond Plus members. There was extremely limited parking upon our return to the hotel around 11 p.m. It felt like we had to descend to the depths of the underground to find a stall.If you have a truck or a larger vehicle, good luck. Some of the turns are extremely sharp and would be very difficult to navigate in anything bigger than a sedan.OverallProbably a 2.5–3 star stay. Fine for one night, but extremely frustrating to have paid for something through the hotel’s booking system only to be told that it didn’t matter what I paid for—this is what I get. Cindy T, Owner at Hilton Vancouver Metrotown, responded to this review Thank you for sharing your detailed feedback. We’re glad you found our location convenient and enjoyed the beds, but we’re sorry for the frustrations with room assignment, pet restrictions, and parking. We appreciate your comments and will use them to improve the guest experience.

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