Holiday Inn Express & Suites Langley

Recent Reviews: 297

• User:kwa829

  Trip type: Couples

  Represents the Holiday Inn Express brand very well; I was happy with the property in all material respects

  14 Aug 2025

  I was very pleased with pretty much all significant aspects of my stay: sufficient parking in a well-lit parking lot that "felt secure"; a friendly, fast, and efficient check-in; a clean and comfortable room; spacious bathroom; comfortable bedding and linens; good WiFi and extensive TV channel selection; quiet environment; pleasant decor; well-maintained and inviting common areas.The complimentary breakfast buffet had a nice variety of hot and cold offerings, ranging from healthy options like oatmeal and yogurt to some indulgences like a pancake machine and gooey warm cinnamon rolls, and also eggs and sausages. The outdoor seating was a nice option for this mid-August visit.I like that the hotel has a stairway connecting the lobby to the second floor, and also to the lower level where the gym and pool are located. When it was necessary to use the elevator, it was nice that there were two of them (many low-rise hotels have only one).The only significant "complaint" I would offer is that the fitness center could use an upgrade and expansion. It has only an exercise bike, a treadmill, an elliptical machine, and a weight bench. It was crowded both mornings of my stay. Moreover, the elliptical machine was a bit annoying as it kept beeping for no reason and the resistance as displayed did not consistently match the resistance as experienced (for the record: I am fairly dedicated to my fitness regimen and know my way around cardio equipment and how to work the controls thereof). On the plus side, the gym offered towels and a water dispenser.A minor suggestion is that while I appreciate the in-room refrigerator, I always like it when a small hotel refrigerator includes a freezer compartment (usually a metal tray at the very top) so that I can re-freeze my reusable ice blocks that I use to keep things cool in my cooler.The hotel is conveniently located to many restaurants and other businesses, and access to/from Hwy. 1 is pretty easy.If I were to return to the area, I would highly consider staying here again. Yolanda Siu, General Manager at Holiday Inn Express & Suites Langley by IHG, responded to this review Dear kwa829,Thank you so much for taking the time to share such a thoughtful and detailed review of your stay with us. I am delighted to know that you enjoyed so many aspects of your visit at Holiday Inn Express & Suites Langley, from our friendly service and comfortable rooms to the breakfast buffet, convenient location, and the quiet, welcoming environment of the hotel. It us especially rewarding to hear your appreciation of the little details, such as parking, WiFi, and the design of our common areas.I also truly value your constructive feedback regarding the fitness center and the in-room refrigerator. Guest insights like yours help us identify where we can make meaningful improvements, and I will certainly take your suggestions into consideration as we look for ways to enhance the guest experience in our future renovation.Once again, I appreciate your honest feedback and your recent stay. My team and I look forward welcoming you back whenever your travels bring you to Langley!Warm regards,Yolanda SiuGeneral Manager

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• User:JMNZug

  Trip type: Family

  Good hotel

  14 Jul 2025

  Large room with separate living area, ideal for a family of four. Comfy beds. Bathroom could have been a bit bigger, but adequate. Complementary breakfast was good and welcome.Good location for Langley and Fort Langley. Staff efficient and friendly. Yolanda Siu, General Manager at Holiday Inn Express & Suites Langley by IHG, responded to this review Dear JMNZug,Thank you for sharing your experience with us on Tripadvisor. I am delighted to hear that you and your family enjoyed the spacious room, comfy beds, and our complimentary breakfast. It is also wonderful to know our location worked well for visiting both Langley and Fort Langley, and that our team’s friendly service made a positive impression.We truly value your feedback and your recommendation. We all look forward another opportunity to welcome you back whenever your travels bring you to Langley.Warmly,Yolanda SiuGeneral Manager

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• User:Murray R

  Trip type: Family

  Very unimpressed

  28 Apr 2025

  We pre-booked our stay (for 3 separate rooms, all with slightly different but overlapping day) months in advance. Upon arriving at the hotel, we were informed 2 of the rooms were given away to someone else. No attempt was made to inform me of this in advance by phone, and there was apparently nothing they could do to get us replacement rooms, even though we had already flown in from another city. We had to find last minute accommodations elsewhere—at a significantly higher rate than we had originally booked for. The whole experience was super disappointing and frustrating, to say the least. IHG Service, Owner at Holiday Inn Express & Suites Langley by IHG, responded to this review Hi Murray R,Thank you for staying at our Holiday Inn Express & Suites Langley. We appreciate you choosing IHG Hotels and Resorts for your travel accommodations.We’re determined to provide a space where guests can have a pleasant lodging experience and I'm sorry for what happened during your stay. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last. I have sent a private message to obtain more details about your stay.Stay safe and I hope you stay with us again!Many Thanks,Rosh D.Case ManagerIHG Hotels and Resorts Service

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• User:tol255

  Trip type: Friends getaway

  ~~` Great Place For Family Stay ~~`

  11 Mar 2025

  We had a lovely relaxing three day stayed at the Inn last week , to meet up my cousins family from Europe for my Uncle's Special Birthday , no point shuttling from Richmond every day to Langley due to my IHG Platinum member , rooms upgrade early check in and 2pm check out , friendly front staff fast smooth check in , rooms spacious away from the highway , comfy bedding decent size bright (too bright ) bathroom not a hair can find , indoor pool and fitness room well keep , so relaxing and the Inn very quiet no running kids in the pool , very convenience location walking distance to shopping and dinning , free breakfast and parking great 3 stars family hotel for mini get away !

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• User:Kay B

  Trip type: Couples

  STRAW SPINNER EXPERIENCE

  25 Feb 2025

  Our recent stay at this hotel was a very unpleasant experience. We have booked the hotel through a package with Priceline. We booked a standard king room. Upon arrival at the hotel on February 12, 2025, at around 8;30 pm, the front desk clerk handed us our key and told us we have two queen beds. I immediately told her we paid more for a king bed. She then called the manager. An Indian man came out and told us, they do not have any king beds available, and it up to us. After traveling for fourteen hours with layovers, we decided to take the queen beds for the night. Hoping to find another hotel in the morning. However, just after settling in about an hour and a half. The same manager called and told us that he has a king room, and he wants to upgrade us. My wife told him we were too tired to move, but we will accept the offer in the morning. The next morning, we were given the keys for the king room. Upon checking the king room, the room was the identical room I had originally booked. This room was, however, across from the coin laundry room, which continually runs, And the ice machine, which makes ice all night. Not only that, but the room next to us, the toilet was automatically flushing every five minutes, and there is a motion sensor in our room that turns off the heat at night. Therefore, upon laying down the heat in the room stop working. The room was freezing the following day we expressed or concerns they said they do not have any other available room. I asked them for another blanket, they told me they do not have extra linen to give to rooms.I called Priceline and told them I would like to move from the hotel due to the present condition. Priceline said the hotel would not offer a refund. I personally ask the manager to refund my account. He said they can only deal with Priceline. Therefore, the hotel manager was pushing us around. I eventually asked and paid $20 to one of the housekeepers to get us a blanket. The following day I checked out ahead of our schedule date. And checked into another hotel. I lost my initial money because Priceline also was not helpful. This property is a disaster. They divided the parking lot to accommodate a Tesla charging station, and the other half where guests are using, they are also leasing those to heavy trucks during the night. Making it impossible to find a parking space at night. unpleasant situation. The rooms and the property in general is fairly clean, staff are nice but are powerless under rigid management. Small bath towels and are equivalent to that of sandpaper. Terrible situation here at this hotel they are actually trying to spin straws into gold by depriving their guests.

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