Holiday Inn Express & Suites Riverport

Recent Reviews: 1575

• User:Kathy D

  Trip type: Business

  Decent relatively basic, run of the mill business hotel

  15 Apr 2026

  Typical 'business' hotel; perfectly adequate but nothing special or memorable. Relatively clean and quiet. Usual amenities in room: microwave, mini fridge, coffee maker. Bed is fine. Room heater is very noisy. Free breakfast is included; decent with the usual average free breakfast choices. Amenities they don't have that I wish they did: kettle in room. Corkscrew. No water bottles supplied, and even the scantily supplied convenience counter in the lobby often didn't have water. No water cooler in the lobby or in the exercise room. Note also that the convenience counter is VERY overpriced! Stock up on snacks (and water!) if you so desire before arriving. Not a reflection on the hotel itself but also note that this is really 'out in the boon dogs' location. It seems to be popular in large part because of the arena right next door, and lots of sports teams seem to stay here. I stayed here purely for business purposes. Not having a car during my four day stay, the amenities in the area are extremely limited. There's a couple of restaurants in the arena and bowling alley--greasy pub food. Old Spaghetti Factory with mediocre food and a Subway; that's about it. Surprised there not at least a convenience store nearby, especially given that there's a good amount of high density condos in the area. There's restaurants in the Ironwood Plaza which is about a 40 minute walk away. These are also mostly 'fast food' type but there's a couple of decent Japanese/Vietnamese joints. I did find a lovely walking path about 10 minutes away along the Fraser River. I did walk to the Ironwood Plaza everyday. Not particularly pedestrian friendly. But pleasant 'farmland' atmosphere including a farm with some friendly goats.:) Farah Dawood, General Manager at Holiday Inn Express & Suites Riverport Richmond By IHG, responded to this review Hi Kathy Thank you for taking the time to share such a detailed review of your stay.We’re glad to hear you found your room clean and quiet, appreciated the included breakfast, and were comfortable with the in-room amenities such as the microwave, mini fridge, and coffee maker. It’s also nice to know you were able to enjoy the nearby walking path along the Fraser River and the surrounding area during your visit.We appreciate your honest feedback regarding areas for improvement, including the room heater noise, lack of certain in-room and lobby amenities, and convenience store pricing. Your comments are very helpful and will be shared with our management team as we continue to review guest needs and enhance the overall experience.We also understand your feedback about the surrounding area and transportation convenience for guests without a vehicle. While our location does offer certain nearby entertainment and dining options, we recognize that accessibility can vary depending on individual travel needs.Thank you again for your thoughtful and constructive review. We truly value your input and hope to have the opportunity to welcome you back in the future for an improved stay.

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• User:Jill P

  Trip type: Couples

  Unless you’re there for a hockey tournament, give this hotel a miss.

  12 Apr 2026

  We stayed here one night on our way back from a trip overseas when our flight was delayed. Due to dynamic pricing, we paid $450 for the room and ended up next to the laundry room in a dirty room, that reeked of hockey gear (the hotel is located next to an arena and frequented by hockey teams). There were suspicious stains on the bed and hair (multiple) and mold in the bathroom. Grimy thermostat, stains on the wall paper. This was all documented with photos (attached) so they could see how bad it was (it was BAD). We discussed it with the front desk when we checked out and then followed up with the manager afterward, including sending the photos. She agreed it wasn’t up to the standard and credited us with points for the stay. She explicitly said in the email to us that the points wouldn’t expire and could be used on another trip. We were satisfied with that and so did not leave a negative review. I recently went to use the points and they were gone from the account. I followed up with IHG and was told the points did in fact expire and “there was nothing they could do” to reinstate them. I showed them the email from the manager and they refused to assist us and in fact have ignored our follow up requests. We will never stay at a Holiday Inn again- not because of this bad room though we clearly did not receive anywhere close to a room worth $450 (which itself is a crime) but because of the way we were subsequently ignored by both the property and IHG when we produced the email from the manager who stated that the points didn’t expire. This was supposed to be compensation for not getting what we paid for in first place. Farah Dawood, General Manager at Holiday Inn Express & Suites Riverport Richmond By IHG, responded to this review Hi 42jillpThank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience.I would like to mention that this stay dates back to 2024, and we sincerely wish we had the opportunity to reconnect with you sooner to revisit and resolve your concerns in a more timely manner.What you described regarding the room condition is certainly not reflective of the standards we strive to uphold, and we regret that your experience fell short. While we understand that points were offered at the time as a gesture of goodwill, we are very sorry to hear about the confusion and frustration surrounding their expiration.Please know that we have reached out to IHG on your behalf to request that the points be reinstated. While we cannot guarantee the outcome, we are doing our best to advocate for you and will follow up as soon as we receive an update.Thank you again for bringing this to our attention, and we truly appreciate your patience.

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• User:VancouverWomble

  Trip type: Couples

  Very Good Hotel.

  14 Mar 2026

  Stayed just one night at this hotel and it was a good experence. The location of the hotel is away from the hustle and bustle of the city and extremely quiet. The front desk very friendly and had us checked in quickly. The room was large and clean with a window to open for fresh air which most hotels do not have today. The bathroon amenities were of a name brand product and very good quality. The location is excellent if you want a quiet nights sleep. The beds were just right. The breakfast was impressive, many choices and the staff made sure that all the foods were plentyful and refilled accordingly. Will definately stay here on my next visit to Richmond. Farah Dawood, General Manager at Holiday Inn Express & Suites Riverport Richmond By IHG, responded to this review Hi Vancouver Womble Thank you for sharing such a positive review! We’re delighted to hear that you enjoyed your stay and appreciated our quiet location, friendly front desk service, and comfortable rooms. It’s great to know that the breakfast offerings and amenities met your expectations as well.We look forward to welcoming you back on your next visit to Richmond and providing another excellent experience. Your kind words mean a lot to our team!

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• User:Merlin B

  Trip type: Family

  Super Fantastic!

  05 Mar 2026

  We had a wonderful month stay at the Holiday Inn Express and Suites Riverport Richmond. The location was great. Located near attractions, dinning, and parks. The atmosphere was welcoming, quite and peaceful.The Rooms were spacious and clean.The value was excellent, included breakfast was fantastic! Pool was nice the first night but unfortunately needed repair for the remainder of our stay but the hotel gave us complimentary passes to the Watermania pool next door. It was quiet, didn't have any trouble with noise.The service was the best. The staff were so friendly and helpful. The breakfast staff made our months stay feel like we were at a second home. They engaged with the children and gave us tips on what family experiences we could enjoy while in Richmond. Amenities were great. We could do laundry during our time. There is an extra fee for that but it is available which is nice. The fitness room had enough equipment and was clean. Pool was good when working. Parking was ample. Housekeeping was timely.Over all it was an awesome experience and we would recommend and return! Thank you to the staff of the Holiday Inn Express and Suite Riverport Richmond Farah Dawood, General Manager at Holiday Inn Express & Suites Riverport Richmond By IHG, responded to this review HI 279merlinbThank you so much for your wonderful review! We are thrilled to hear that your month-long stay at the Holiday Inn Express and Suites Riverport Richmond was enjoyable and comfortable. It’s great to know that our location, spacious rooms, and welcoming atmosphere made your stay memorable.We’re especially pleased that our staff made you feel at home, and that the breakfast team could engage with your children and provide helpful tips for family experiences in Richmond. We apologize again for the pool being out of service, but we’re glad the complimentary Watermania passes helped make up for it.Your feedback about our amenities, housekeeping, and overall service is truly appreciated, and we look forward to welcoming you and your family back on your next visit!

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• User:annie2468

  Trip type: Couples

  Nice Stay

  27 Nov 2025

  Stayed before and after our recent trip in November.This is always our go to hotel. The staff are always welcoming and helpful.On arrival (Remembrance Day) we had an issue with our room which was handled quickly and given an upgrade. The hotel had a large group of teams over the week end. Management had given staff time off to spend with family.On return trip also upgraded.We generally like to use the pool and hot tub. Did not this round.Breakfast is always good. Staff always pleasant.The beds are comfortable and always get a good nights sleepThe shuttle drivers are most appreciatedWe used the long term parking which is 15.00/night plus tax.We will return for our next trip in 2026

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