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Inn At The Quay

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Inn At The Quay

locationNew West Minster, Vancouver-BC

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About Inn At The QuayAbout Inn At The Quay

Location

From New Westminster the urban buzz of Vancouver is just within reach. A hassle-free 30-minute ride on the SkyTrain transit, which stops outside the hotel, whisks guests into the centre of Vancouver. However, lots of guests prefer to stick around the Quay and explore the 3 km waterfront boardwalk, shops and restaurants in this charming part of town.

Facility

91 single rooms and 35 double rooms are located on 9 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Other services include a 24-hour security service, room service, an alarm call service and a laundry service. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Some rooms have a balcony or terrace. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has 126 non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, a spa, a sauna and hydrotherapy treatments.

Meals

Various dining options are available, including a breakfast room and a bar. The restaurant has air conditioning and high chairs for children. A delicious breakfast provides energy for the rest of the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Inn At The Quay Amenities at Inn At The Quay

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Jacuzzi

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      Sauna

LocationLocation

Map preview

Around this property:

Centre

16 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

469

Very Good

340

Average

143

Poor

45

Terrible

33

Recent Reviews: 1030

  • User:debandharry

    Trip type: Family

    We would DEFINITELY stay here again!

    rating05 May 2026

    My husband and I booked this hotel based on the photo on their website. It is on the waterfront and we like to photograph, so we enjoyed being on the balcony and photographing the boats, tugs, and barges, coming up and down the river, but also the trains crossing the river and alongside the hotel. The sunsets and sunrises were beautiful. Our room was delightful and very comfortable, and the staff was very welcoming. The location is incredible with the waterfront park. We so enjoyed walking along the boardwalk and especially thought the amenities for families such as picnic areas, benches, planted flowers, playground areas for children, and the "local history photographs" on steps was amazing! We ate at the Boathouse next door and had their Happy Hour Menu and then ate again for dinner the next day. It was excellent. (Separate review) Overall, our stay was so much fun!! Kathy MacKerricher, General Manager at Inn at the Quay, responded to this review Thank you Deb and Harry and we look forward to welcoming you back to the Inn at the Quay again soon!

  • User:Morgan W

    Trip type: Business

    Fool me thrice....

    rating09 Apr 2026

    This was the third time I stayed here and it wasn't as good as the first. I enjoy the location and safe feeling in the area. During my first stay they gave a welcome gift of bottled water and chocolates, and a goodbye gift bag of candy, which I thought was a thoughtful touch. On my second visit, I noticed that every guest checking in around me was offered the welcome gift, while it was not offered to me. I had to ask for it. On this most recent stay, I again had to ask for the welcome gift (same employee as last time) and there was no goodbye gift at all. Cleanliness was issue this time. All 4 glasses in my room where absolutely disgusting! There were some random hairs on the bedding and in the bathroom. But the last straw for me was one day when I came back to the hotel, I used the side door, which I saw a lot of people use. I heard an employee behind the counter whisper something to another staff member, "she came in the side door...." The employee then proceeded to come out to the elevator and stand there watching me until I got in a used my key card. This wouldn’t have bothered me if it appeared to be standard security protocol, but it clearly wasn’t applied to other guests—only to me. I won’t speculate on the reasons, but the situation made me uncomfortable. As a result, I’ve cancelled my July reservation and will be trying a different hotel in Coquitlam next time. Kathy MacKerricher, General Manager at Inn at the Quay, responded to this review Dear morganw682,I do apologize for the series of unfortunate incidents during your recent stay with the Inn at the Quay. Would you have the time to discuss further? My direct line is 604-523-3502 or if you'd prefer to reach out by email I can be reached at kmackerricher@innatthequay.com.I look forward of addressing your concerns and I do apologize for this situation.Sincerely,Kathy MacKerricherGeneral Manager

  • User:A N

    Trip type: Friends getaway

    Dreamy girls weekend getaway!

    rating02 Feb 2026

    We spent a lovely girls weekend at the Inn at the Quay! We used their wonderful robes, the hot tub, went for fabulous meals all within walking distance (Piva, Angelina’s & Craft Cafe)! We lounged, slept in, and loved the included wine glasses in the rooms! A perfect staycation getaway! Kathy MacKerricher, General Manager at Inn at the Quay, responded to this review Thank you for choosing the Inn at the Quay for your "girls weekend getaway"! Lots for gal pals to do in our area including the Champagne Nail Lounge, Sabai Thai Spa and plenty of shopping choices including Queensborough Landing, Byrne Road, Metropolis at Metrotown, Tsawwassen Mills and McArthur Glen Designer Outlet to name a few. And for dining choices there are numerous and yours noted are a great selection. We hope to welcome you back again soon!

  • User:PT_Duck06

    Trip type: Family

    Comfortable and Modern Hotel in New West

    rating12 Jan 2026

    We had a lovely two night stay. The hotel is older but stylishly renovated. The room was a good size and nicely furnished. It was clean and the bathroom had excellent amenities including robes. The view over the river is fantastic. There is some noise from the train, but not enough to disturb my sleep (but earplugs might be needed for some). The location is across the street from many restaurants and shops in a market building and is located in a ln urban residential neighbourhood (lots of condos) and we felt safe. You have to cross the overpass to get to other restaurants and shops and Skytrain station (very short walk). We enjoyed the restaurant downstairs as well as other local options. Would stay again. Kathy MacKerricher, General Manager at Inn at the Quay, responded to this review Thank you for your wonderful review and we look forward to welcoming you back again in the future.

  • User:Rick S

    Trip type: Solo travel

    Weekend in from the Prairies

    rating07 Nov 2025

    My granddaughter booked my room there on the river side with a great view and I was staying for 3 days. She lives in New Westminster, so was handy for her to come & pick me up there only being 15 minutes from the Inn. I was quite comfortable there and it was clean and enjoyed a coffee when first waking up. I did go to the Craft Cafe just down the board walk for breakfast and also went for drinks at the Boathouse while there. I'd go back to the Quay if I ever come back to B.C. in the future. Highly recommend it! Kathy MacKerricher, General Manager at Inn at the Quay, responded to this review Thank you for your review and hopefully we have the opportunity to welcome you back again in the future!

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