Sandman Suites Vancouver - Davie Street

Recent Reviews: 1251

• User:Hayden T

  Trip type: Business

  Awful hotel, avoid at all cost

  24 Mar 2026

  AWFUL EXPERIENCE i travel for work a lot and stay in hotels often. This hotel was literally the worst. Here for 2 weeks stay and woken every morning by drilling into behind my headboard. Front desk rarely answer phone and when they do they say its because they are getting many complaints. No mention of construction anywhere at hotel. They refuse to even say sorry and are incredibly dismissive. I had great service from one friendly person at front desk on day 2 who gave my dog a treat, he was kind. I am now on day 9 of 14 and counting down till I can leave. Cleaners are bad and do a poor job too. I ended up going and buying cleaning products to wipe my own surfaces so I felt the room was clean. Will not be back. Do yourself a favour and book anywhere else but here. Sandman Davie, General Manager at Sandman Suites Vancouver, responded to this review Dear Guest,Thank you for taking the time to share your feedback with us.We are truly sorry to hear that your experience at our hotel did not meet expectations. Please accept our sincere apologies for any inconvenience or discomfort you may have experienced. Providing exceptional service is our priority, and it is clear we fell short during your stay.At the moment, we are unable to locate your reservation in our system. We would greatly appreciate it if you could share additional details (such as the name on the booking, dates of stay, or confirmation number), so we can review the matter thoroughly and address it promptly.Please feel free to contact me directly at fom_davie@sandman.ca so we can discuss your experience in more detail and work towards a suitable resolution.We truly value your feedback and hope to have the opportunity to restore your confidence in us.Warm regards,Front Office Manager

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• User:Nora L

  Trip type: Couples

  Fire alarm woke us up

  06 Jan 2026

  I stayed as part of the Vancouver Stays promo where they provide a giftcard on check in. The gift card was supposed to be a $250 card, but they ended up giving me 1x $100 and 1x $150 card. These denomination were difficult to use and many restaurants don't even accept cards that swipe and do not have tap/chip functionality. I don't recommend doing this promo if you've considered it. The actual hotel is decent. The beds are not the worst and the kitchen was clean and fully stocked. New appliances, including a big fridge, stove with oven, dishwasher, and microwave, even a water kettle. The thing that was unfortunate about the stay is that around midnight, after we were tucked into bed the fire alarm started going off. They also had someone saying something over the loudspeaker, but it was so loud that it was IMPOSSIBLE to hear what they were saying. We were staying on the 18th floor and had to evacuate by stairs. When we made i outside, there was no obvious fire and some people hadn't even evacuated. Eventually we went back up to our room as there was no danger. I asked for a discount when checking out but the staff said since it was the fault of another customer, that they would not offer any discount. Overall, this was a huge inconvenience and was not made right by the staff at the hotel and for this reason I would not stay here again. Sandman Davie, General Manager at Sandman Suites Vancouver, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We truly appreciate your comments and regret that certain aspects of your stay did not meet your expectations.Regarding the Vancouver Stays promotion, we would like to clarify that this is a City of Vancouver initiative, not a hotel-run promotion. The hotel receives Prepaid Mastercard® cards directly from the city and distributes them to eligible guests upon check-in. These cards are provided at no additional cost to the room rate and, as standard prepaid cards, they do not include tap or chip functionality. While many guests find this promotion to be a great added value, we understand that the usage limitations may not suit everyone, and we appreciate your feedback on this.Concerning the fire alarm incident, we sincerely apologize for the inconvenience and disruption it caused, especially during late hours. This situation was unexpected and resulted from another guest’s actions. For the safety of all occupants, it is mandatory to evacuate during any fire alarm, regardless of visible danger, so emergency services can properly inspect the building. We understand how stressful this can be for our guests and our team alike, and we appreciate your cooperation during the incident.While we are glad to hear that you found the room, kitchen, and appliances to your satisfaction, we regret that the overall experience led to disappointment. Your feedback has been shared with our management team as we continuously work to improve communication and guest experience during emergency situations.Thank you again for staying with us and for sharing your experience. We wish you all the best in your future travels.Warm regards,Front office Manager

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• User:carolinebZ6942FD

  Trip type: Couples

  Clean, comfortable, yes needs some TLC but room was amazing. Location is colourful that's just the people. Helpful staf

  05 Oct 2025

  After reading other reviews of this hotel what a pleasant surprise. Room was clean and well equipped. Fab shower. Comfy bed. Although there is a visible presence of the homelessness down Davie St, they do not bother you. Staff helpful. Pool was good. It clearly states in reception that they are updating building but this does not affect your stay. Sandman Davie, General Manager at Sandman Suites Vancouver, responded to this review Dear Guest,Thank you for taking the time to share your experience and for your review! We're delighted to hear that you enjoyed your stay with us. We always strive for excellence, and your feedback is invaluable in helping us improve. If there was anything specific that could have made your stay even better, we would love to hear your thoughts. We hope to have the pleasure of welcoming you back to our hotel soon and providing you with an even more exceptional experience.Warm regards,Front office Manager

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• User:G M

  Trip type: Couples

  Dirty, dated and grime.

  19 Sept 2025

  Avoid Avoid Avoid. Hotel is extremely dated, however I wish this had of been the only issue.The room was dirty and very dusty.One the bed had dirty bedding, while the other bed had torn bedlinen.The wallpaper was coming of the walls, and the paint was peeling of the ceiling in the bathroom.The carpet is the bedroom was dirty and sticky. My dogs have cleaner beds to lie on than the carpet in this hotel. Sandman Davie, General Manager at Sandman Suites Vancouver, responded to this review Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations. We understand that a comfortable room is a crucial part of your experience, and we regret any inconvenience caused during your visit.We want to inform you that all of our rooms are currently undergoing renovation to enhance our guests' comfort. This renovation is planned to be completed very soon, and we are excited to offer upgraded accommodations. Every effort is made to minimize noise and disturbance.We hope you will consider giving us another opportunity to provide you with the high-quality service that we are known for.Warm regards,Front office Manager

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• User:Veronica T

  Trip type: Solo travel

  Review of Sandman Hotel & Suites Vancouver – Davie Street

  07 Jun 2025

  Surprisingly stylish comfort in a fantastic locationWhen I first stepped into the hallway at the Sandman Hotel & Suites Vancouver – Davie Street, I wasn’t sure what to expect—the hallwaywas a bit dingy and could use a refresh. But the moment I opened the door to my suite, I was blown away.Inside was a freshly renovated apartment-style suite that was newly renovated, bright, and beautifully designed. The full kitchen came with everything I needed to cook a meal (yes—even a dishwasher!), and there was a handy list of all available kitchen items inside the cupboard.The living room was cozy and contemporary, featuring a leather couch, a large screen TV, and access to a nicely sized balcony—perfect for morning coffee. The bedroom was equally inviting, with a comfortable queen-sized bed and tasteful modern photography of Vancouver on the walls.The standout feature? The completely renovated bathroom, boasting a luxurious dual-head shower that felt like a spa experience.The hotel’s location made exploring the city a breeze. Shoppers Drug Mart (open 24 hours across the street), great restaurants, and even the SkyTrain (just 1 km away for easy access to the airport) were all within walking distance. A beach was also a pleasant 18-minute walk from the hotel—perfect for an evening stroll.All in all, this suite was a fantastic value and exceeded my expectations in every way. I’d absolutely stay here again and would recommend it to anyone looking for a comfortable, modern base in Vancouver’s vibrant West End. Sandman Davie, General Manager at Sandman Suites Vancouver, responded to this review Dear Guest,Thank you so much for taking the time to share your thoughtful and detailed feedback. We’re absolutely delighted to hear that your stay with us exceeded expectations!While we acknowledge your initial impression of the hallway, we’re pleased that the comfort, style, and functionality of your suite made such a positive impact. It’s wonderful to know that you enjoyed the fully equipped kitchen, the cozy living space, and especially the spa-inspired bathroom—our team has worked hard on recent renovations, and it’s rewarding to see those efforts reflected in guest experiences like yours.Our central location in the heart of Vancouver’s vibrant West End is something we’re proud of, and we’re glad you found it so convenient for both everyday needs and city exploration.On behalf of our entire team, thank you again for your kind words and recommendation. We look forward to welcoming you back for another relaxing and memorable stay in the future.Warm regards,Burhan Manager in Training

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