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The Douglas, Autograph Collection

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The Douglas, Autograph Collection

locationVancouver, Vancouver-BC

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About The Douglas, Autograph CollectionAbout The Douglas, Autograph Collection

Location

This hotel is located right in the heart of Vancouver.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, 24-hour room service, a laundry service and a hairdresser. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with central heating. The rooms have a queen-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A desk is provided. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (for a fee) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Water sports enthusiasts are offered canoeing. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym, billiards and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Entertainment options and leisure facilities include a casino and a nightclub.

Meals

Various dining options are available, including a restaurant, a café and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals. The hotel also offers snacks. Alcoholic beverages are available.

Amenities at The Douglas, Autograph Collection Amenities at The Douglas, Autograph Collection

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Canoe

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      Cycling/Mountain Biking

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      Gym

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      Jacuzzi

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      Massage

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      Sauna

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      Steam bath

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

171

Very Good

52

Average

27

Poor

18

Terrible

23

Recent Reviews: 291

  • User:MandA2012

    Trip type: Business

    Next best to the JW

    rating25 Apr 2026

    I stayed at The Douglas in a King Bed room for 2 nights for work, and it was by far my favourite hotel that is within my company policy.Loves:- great design, loved the leather bench and big window (I had a peekaboo view of False Creek)- huge shower stall, lovely Aesop products- complimentary access to awesome gym at JWMarriott Parq, next door (can access without going outdoors)- very friendly and helpful front desk and housekeeping staff- a few minutes walk to False Creek sea wall and under 10 mins walk to Yaletown bars and restaurants - Nespresso machine in the room- larger safe that fits a laptopCould be improved:- Closet only 1.5 feet wide

  • User:JP B

    Trip type: Friends getaway

    It was the best of times, it was the worst of times

    rating19 Feb 2026

    This hotel is absolutely beautiful, and I would highly recommend it for its location and the quality of the rooms. The property itself exceeded expectations.Unfortunately, my experience with management and the accounting team was extremely disappointing. I would strongly encourage guests to carefully monitor their credit card statements. I was charged $709 that the staff has been unable to properly explain or account for from my stay at the end of January. As of February 19th, I still have not been reimbursed. I prepaid for the room before arriving, so there should have been no additional charges placed on my card. The lack of resolution and accountability has been very frustrating.While the hotel itself is lovely, the billing issues significantly impacted my overall experience.

  • User:Jbrick93

    Trip type: Solo travel

    Wonderful stay at a posh, elegant hotel.

    rating13 Dec 2025

    Stay at the Douglas was exceptional. Posh accommodations in a lively location. Room was spotless and clean. Grace E with housekeeping must have noticed I was running low on toothpaste so she left me a nice note and a small replacement to top me up. Despite the hustle bustle below from the street, room was pretty quiet too and comfortable beds.Otto and Leo at the concierge were also incredibly helpful and ever accommodating. They had many recommendations for breakfast, dinner and excursions which were all top notch. I was even out busy exploring and needed to move a dinner reservation--I simply made a simple text and they took care of it immediately and seamlessly. Also indulged in a bit of room service. Not sure what the hotel does to their hash brown potatoes but some of the tastiest I have had!The hotel in general is also ideally located. Just steps from Plaza of Nations where you can catch an aqua bus to take you to Granville Island (or other stops) and steps from the rest of Yaletown too which has all sorts of nice restaurants. The Victor restaurant attached to the hotel is also quite good along with a cute gelato place (Passione Gelato). Would definitely stay there again if I am in Vancouver!

  • User:Sanna V

    Trip type: Family

    Kyna

    rating03 Nov 2025

    The hotel itself was very beautiful and cozy however what really ultimately made our experience for my mom and I was Kyna at the front desk. Exceptional service, coming from the hospitality industry she sincerely made our stay. Thank you so very much Kyna!

  • User:dmpeee

    Trip type: Business

    Style sacrifices comfort

    rating24 Oct 2025

    This hotel has great style but it comes at a price of being uncomfortable and impractical. There is not enough room for clothes and luggage. The provision of a yeti cooler instead of a refrigerator is not practical or preferable. The provision of 2 pencils and a tiny pencil sharpener instead of a pen is useless if cv you want to write somewhere outside the room or in ink. They only provide 2 small sheets of note sized paper which dont last long. The desk looks great but has no drawers so it is a magnet for travel clutter. The desk chair looks great but is not adjusting or on rollers and is too low for effective use at the desk. All in all, the design is unique but not practical. Staff were helpful and get a higher rating than the room Ashley Lee, Guest Services / Front Office at the DOUGLAS, Autograph Collection, responded to this review Dear dmpeee,Thank you for sharing such detailed feedback about your recent stay with us. We’re glad to hear that you found our team helpful, and we truly appreciate your kind words about their service. We’re sorry to learn that certain aspects of the room design did not meet your expectations. Our goal is to combine style with comfort and functionality, and your comments regarding storage space, writing materials, and room furnishings are very valuable to us. We will be sure to share this feedback with our management and design teams as we continue to enhance our guest experience.Thank you again for taking the time to share your concerns, and I do hope we can restore your trust in a future stay.

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