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Holiday Inn Victoria – Elk Lake

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Holiday Inn Victoria – Elk Lake

locationVictoria, Vancouver Island-BC

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About Holiday Inn Victoria – Elk LakeAbout Holiday Inn Victoria – Elk Lake

Location

This hotel welcomes guests in Victoria.

Facility

The hotel has a lift and features 86 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests have a view of the pool from the balcony or terrace, which are standard features of some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A kitchenette with a refrigerator, a microwave and a tea/coffee station is also provided as standard. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, golf, fishing and horse riding. Sport and leisure facilities at the hotel include a gym and aerobics. A spa and a sauna are available in the wellness area. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a restaurant and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals.

Amenities at Holiday Inn Victoria – Elk Lake Amenities at Holiday Inn Victoria – Elk Lake

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

112

Very Good

136

Average

62

Poor

27

Terrible

32

Recent Reviews: 369

  • User:Dar F

    Trip type: Business

    NO ONE ANSWERS THE PHONE HERE

    rating03 May 2026

    This used to be a good Hotel it's clean has comfortable beds, is in a very central location all good and was recently renovated, nice.BUT no one aswers the phone if you call the hotel directly.You get a recorded message that tells you to press "0" for the front desk or "1" for reservations and if no one picks up it loops back to the recorded message. Today May 4th, 2026 I tried for 55 minutes to make a reservation, nope.I call the Holiday Inn Corporate reservation line to book and explained my team travels on a preferred government rate and asked if they can honour it.They stated they had no way of doing so but could book a standard two queen bed room at the location for $425.00 Cdn dollars per night.I was looking to book four individual rooms for four nights duration.I asked if the rate would be adjusted upon check on and was told the booked rate would stand...or I could call the hotel location directly to book, right, but they don't answer the phone.I have stayed at this property since it was a Howard Johnson property and then converted to a Holuday Inn.My opinion, they need to bring Howard back cause the Holiday team makes it way way too hard to do business.Way to go guys you just blew off four rooms for four nights for this week, next week and again the first week in June.Won't bother calling again, found a different hotel that answers the phone, includes a full breakfast and offers a realistic rate. Soci Assist, Other at Holiday Inn Victoria – Elk Lake By IHG, responded to this review Hi Dar F,We’re sorry to hear about your recent experience with our phone system and the challenges you faced while trying to make a reservation. We understand how frustrating this must have been and appreciate your feedback. Our team is committed to improving our communication channels to better serve our guests. We hope you’ll consider giving us another chance in the future. Thank you for your past loyalty.- KK

  • User:Majid M

    Trip type: Solo travel

    Stay at Holiday Inn

    rating02 May 2026

    Location was great in between Victoria curry center and Victoria international airport, room was very clean, quiet and has comfortable beds. Prices were reasonable given the season and hotel has outdoor swimming pool and gym to enjoy. Soci Assist, Other at Holiday Inn Victoria – Elk Lake By IHG, responded to this review Hi Majid M,We’re delighted to hear you enjoyed our convenient location and found the room to be clean and comfortable. It's wonderful that you appreciated our amenities like the outdoor pool and gym. Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future!- KK

  • User:puckstopper31

    Trip type: Couples

    Decent place to stay.

    rating14 Apr 2026

    Old but nicely updated.cleans and comfortable. Would use again. Soci Assist, Other at Holiday Inn Victoria – Elk Lake By IHG, responded to this review Hi puckstopper31,We’re pleased to hear you found our hotel clean and comfortable after the updates. Your intention to return is the best compliment we could receive. We look forward to welcoming you back soon!- KK

  • User:SueCode

    Trip type: Couples

    Near Butchard Gardens

    rating11 Sept 2025

    We picked this hotel as it was close to Butchard Gardens and we have stayed at some Holiday Inns in other places before .It was one of the more reasonably priced hotels.Friendly staff , clean room.It also has an outdoor pool. Raja Vikraman, General Manager at Holiday Inn Victoria – Elk Lake By IHG, responded to this review Dear Valued Guest Thank you for choosing our hotel and for taking the time to share your kind feedback. We’re delighted to hear that our convenient location near Butchart Gardens, reasonable pricing, friendly staff, clean rooms, and outdoor pool all contributed to a pleasant stay. It’s always wonderful to know that guests who have stayed at Holiday Inn properties elsewhere felt comfortable with us as well. We truly appreciate your support and look forward to welcoming you back again in the future.

  • User:MacFamily7777

    Trip type: Couples

    Pleasantly surprised

    rating02 Aug 2025

    After reading the reviews about this hotel we weren’t sure what to expect. We were really pleasantly surprised, the hotel was clean, in a good location, and had a nice heated pool. We had a regular room with 2 beds, the beds are very comfortable with a choice of four pillows per bed. There is a gym which has basic equipment, you need to walk through the gym to access the pool which had a nice pool deck.We did not try the restaurant attached to the hotel because of the reviews we read!While expensive to stay here, it was a nice stay. Raja Vikraman, General Manager at Holiday Inn Victoria – Elk Lake By IHG, responded to this review Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that your stay exceeded expectations and that you enjoyed the cleanliness of the hotel, our convenient location, comfortable beds with pillow options, and the heated pool and deck area.Dear Valued Guest We appreciate your comments regarding the gym and pool access, as well as your honest note about pricing. Guest feedback is extremely valuable to us, and we continuously review all comments to improve every aspect of the guest experience, including our food and beverage offerings.We’re glad you had a pleasant stay overall and hope to have the opportunity to welcome you back again in the future for another enjoyable visit.

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