The Fairmont Empress

Name: The Fairmont Empress
Address: 721 Government St, Vancouver Island-BC, canada
Telephone: +44-204-505-9777
Rating: 4.2

Victoria, Vancouver Island-BC, Canada

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About The Fairmont Empress

location

Overlooking Victoria’s spectacular Inner Harbour, this hotel captures the spirit and energy of Vancouver Island in grand style. The hotel is located in the city centre where an array of restaurants, bars, nightclubs, shops and railway station are to be found. A bus stop is to be found behind the hotel. The Royal British Columbia Museum, the Aquarium Undersea Gardens, the wax museum, Butchart Gardens and Beacon Hill Park are all situated in the near vicinity and are well worth a visit.

facility

The hotel was built in 1908. The hotel has 477 non-smoking rooms, which are located on 9 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hairdresser. Cyclists can make use of the bicycle storage area and hire service. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a games console and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

While the adults swim a few laps in the indoor pool, children can splash around in the kids' pools. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Guests of all ages have the opportunity to enjoy an entertainment programme.

meals

Various dining options are available, including a breakfast room and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at The Fairmont Empress

Facilities
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Garage
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  Pets
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Picnic area
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  Sun Deck
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Bathrobes
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Gym
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Centre

1000 m

Airport

27000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3157

Very Good

1358

Average

649

Poor

323

Terrible

194

Recent Reviews: 5681

User:elainemB7499JN
Trip type: Family
Afternoon Tea - Afternoon Delight
04 Oct 2026
I had the pleasure of experiencing Afternoon Tea at The Empress Hotel in Victoria and it was an absolute delight. With so many teas to choose from it was very helpful that our server, Will, explained the different taste characteristics. Having chosen our teas we experienced the ritual of brewing the leaves to exact perfection and we were very happy with our choices. The Empress Blend is definitely the "go to" blend. We could not fault the food - everything from the warm scones, the homemade jam and lemon curd, the finger sandwiches and the sweet treats - all were a taste explosion. If you only do one thing in Victoria then indulge in the Afternoon Tea at The Empress. You won't be disappointed.
User:Explore49497674302
Trip type: Family
High Tea at Fairmont Empress Hotel, Victoria BC
01 Oct 2026
Visiting Victoria with my daughter and mother. Had a wonderful afternoon enjoying High Tea at the Empress. Such a beautiful elegant hotel. High Tea was mom’s highlight because our Tea Sommelier server Raymond made her experience so wonderful.
User:Mobile05278935220
Trip type: Couples
Photograph every room charge, as they try to rip you off!
30 Sept 2026
Loyalty plan: one star. No upgrade for reservation #1 although I received email inviting me to pay for an upgrade. I’m Platinum level. It was a “city” view room, Gold Floor. I couldn’t see any city, but the view rhymed with city. Amenity: Five stars of five. Lovely cake and candies. Cleanliness; 5 stars. Quiet: 5 stars. Internet: one star. Got bucked out, even though I’m Platinum, every hour or so. Staff: 5 stars. Accounting: ZERO ! Please, take a picture of the expenses billed to the room. None of mine were correct. I asked for a copy and was told they didn’t know where the original, signed chits were. Where could they be?? It was the day before yesterday and yesterday. Is this an orchestrated rip off, or just pathetic bookkeeping? So review your portfolio and take pictures. Gold Floor food: 3.5 stars. Way better than Boston Copley two weeks ago. Fridge in room: Empty and ready for you! Coffee in room: Perfect Nespresso and cream in the fridge. They kicked us out of room #1, claiming no room although our maid in room #1 said it was available our final night. So we packed up and moved to #2, where we got a cute mini suite upgrade. At least I think it was commentary. Guess I should wait until the final bill, given the first reservation thievery.
User:fran r
Trip type: Friends getaway
Disappointing High Tea.
28 Sept 2026
Very underwhelming high tea after travelling 3K miles to visit the Grand Lady for HIGH TEA. A long time bucket list item. Servings were lackluster & the tiniest I’ve ever seen at High Teas. Even the scone! The desserts were more for looks. Just sweet, not tasty. After a bite we were all done. What happened to tea on tablecloths? Tea on bar tables? We were told there are other High Teas around Victoria. I’d say find one. The Spa treatment was 5?? but facilities are so small so you don’t cant linger and relax. We were hoping to relax afterward but no seat available.
User:DennisAtkinson
Trip type: Couples
Excellent service from Bosko.
26 Sept 2026
My review is about the restaurant as we did not stay at the hotel.The food and service was beyond excellent ... our server Bosko was fantastic, and his knowledge of fine wines is superior.