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Crystal Lodge

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Crystal Lodge

locationWhistler, Whistler-BC

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About Crystal LodgeAbout Crystal Lodge

Location

The hotel is located in the centre of Whistler village at the base of both Whistler and Blackcomb mountains, just steps away from the Telus Conference Centre and the Whistler and Blackcomb ski lifts and nearest shops. Guests will find Brandywine Falls and Park a 20-minute drive away and Nairn Falls are 25 minutes by car, while Pemberton is 35 minutes away. Vancouver International Airport is 174 km away.

Facility

159 non-smoking rooms are located on 3 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The holiday village has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a games console and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sport

In the outdoor area, a heated freshwater pool guarantees comfortable swimming. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. The complex offers an extensive outdoor sport and leisure programme, which includes a putting green, fishing and horse riding. For a fee, guests can also enjoy cycling/mountain biking and golf. Water sports enthusiasts are offered canoeing. With skiing, tobogganing fun and snowboarding opportunities, the complex offers the perfect base from which to enjoy winter sports or just a relaxing winter holiday. Ski passes are available locally. Sport and leisure facilities at the holiday village include a gym, table tennis and billiards. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a beauty salon and hydrotherapy treatments. An entertainment programme and live music round out the entertainment options.

Meals

Various dining options are available, including a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Gluten-free meals and vegetarian dishes can be prepared on request.

Payment

The complex accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Crystal Lodge Amenities at Crystal Lodge

  • Facilities

    • -

      Air conditioning

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      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

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      Disability-friendly

    • -

      Games room

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Set menu dinner

    • -

      Set menu lunch

  • Sport/Entertainment

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      Billiards/Snooker

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      Canoe

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Horse Riding

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      Jacuzzi

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Sun loungers

    • -

      Table Tennis

LocationLocation

Map preview

Around this property:

Shopping opportunities

10 m

Golf Course

50 m

Ski Area

90 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3014

Very Good

1314

Average

369

Poor

96

Terrible

68

Recent Reviews: 4861

  • User:rubyha

    Trip type:

    Perfect location

    rating24 May 2026

    Great location, spacious rooms and very good customer service. Pool area is a bit small but nice to use. Sauna was good. Electric car Chargers were convenient. Andrew Weir, Innkeeper at Crystal Lodge Hotel, responded to this review Dear Guest,Thank you very much for your wonderful review.I’m so pleased to hear you enjoyed our central location, spacious rooms, and the customer service provided by the team during your stay. That was awesome to read first thing in the morning. Thank you. It’s also great to know you were able to enjoy the sauna and found the EV chargers convenient during your visit.I appreciate your comments regarding the pool area as well. While it is more intimate in size compared to some larger resort properties, I’m glad you still found it enjoyable to use.Thank you again for choosing Crystal Lodge, and we hope to welcome you back again soon.Warm regards,Andrew WeirDirector of Guest ExperienceCrystal Lodge Whistler

  • User:Sherpa58069042930

    Trip type:

    Fairly good visit marred by a bed flush against a wall on one side, awkward for two guests

    rating23 May 2026

    I can't tell if this is a repeat of the survey I already filled in for the hotel itself or if it is required to complete my guest survey. Andrew Weir, Innkeeper at Crystal Lodge Hotel, responded to this review Dear Guest,Thank you again for taking the time to share your feedback.I do believe this may be a repeat of the survey already submitted, though I still wanted to acknowledge your comments personally as they are important to us.I’m very sorry the room layout impacted your comfort during your stay. The room booked was our Crystal Single Room, which is our most compact and economical category, and the bed placement against the wall can certainly be awkward for two guests sharing the space.While some guests appreciate the value and central location this room type offers, I completely understand your frustration, particularly when getting up during the night.That said, I’m very pleased to hear you otherwise had a fairly good visit overall. We do offer 17 different room types throughout the property, many with much larger and more traditional layouts, and our front desk team is always happy to help guide guests toward the option best suited to their comfort preferences for future stays.Thank you again for your thoughtful feedback and for choosing Crystal Lodge.Warm regards,Andrew WeirDirector of Guest ExperienceCrystal Lodge Whistler

  • User:Greg D

    Trip type: Business

    Tour bus driver

    rating03 May 2026

    Great resort free parking for tour bus companies none existant parking lot attendants short on information rather write a ticket than help out a tour bus driver with advise Andrew Weir, Innkeeper at Crystal Lodge Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback.I’m very sorry to hear about your experience as a tour bus driver. I completely understand how frustrating that must have been, especially when trying to navigate parking in a busy village environment.Parking enforcement in Whistler is managed by the municipality, and unfortunately they can be quite strict. That said, we should be doing a better job on our end in providing clear guidance and support to drivers to help avoid situations like this. I’m sorry that you did not receive the assistance you needed at the time.Your feedback is important, and we will be reviewing how we communicate parking information to tour operators and drivers to ensure a smoother experience moving forward.Thank you again for bringing this to our attention.Kind regards,Andrew WeirDirector of Guest ExperienceCrystal Lodge Whistler

  • User:Marilou C

    Trip type:

    It's in the middle of it all@

    rating19 Apr 2026

    The Crystal Lodge is in the middle of Whistler Village! The Stroll! There's a Starbucks and an Old Spaghetti Factory and LuLu Lemon and Roots and a bunch more in your hotel! You are in the middle of it all! The Crystal is a hub! Best location and a great place to stay. Nice pool and great food. Andrew Weir, Innkeeper at Crystal Lodge Hotel, responded to this review Dear Guest,Thank you for your fantastic review, it was such a fun one to read.You’ve captured the energy of our location perfectly; we really are right in the middle of it all. Having the Village Stroll, shops, and dining right at our doorstep is something we’re very fortunate to offer, and I’m so pleased you enjoyed that experience.It’s also great to hear you had a chance to enjoy the pool and the food options around the hotel.I will be sure to share your kind words with our team, creating stays like yours is exactly what we strive for.We appreciate you choosing Crystal Lodge and hope to welcome you back again soon.Warm regards,Andrew WeirDirector of Guest ExperienceCrystal Lodge Whistler

  • User:drjimmyabraham

    Trip type:

    Will be my Go-To place for Whistler.

    rating13 Apr 2026

    Perfect location - just a 10 minute walk from the gondalas. Clean and well appointed rooms. Excellent in-room coffee!!! Andrew Weir, Innkeeper at Crystal Lodge Hotel, responded to this review Thank you for sharing your review! It was awesome to read. We are so pleased to hear that the Crystal Lodge has become your go-to spot in Whistler. It’s great to know you enjoyed our central location, found your room clean and comfortable, and appreciated the in-room coffee, a small detail that can make a big difference to the start of the day.We look forward to welcoming you back on your next visit to the mountains.Kind regards,Andrew WeirDirector of Operations

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