Four Seasons Resort And Residences Whistler

Recent Reviews: 3745

• User:worldtraveller632

  Trip type: Family

  Not 5 star…

  14 Apr 2026

  We chose to end our Canadian holiday at the Four Seasons, drawn by its reputation for luxury and first-class service. While there were certainly highlights, the overall experience did not consistently meet the high expectations that come with the brand.The Positives:• Accommodations: The room was beautiful, featuring a cozy fireplace, a comfortable sofa, a balcony, and a spacious, inviting bed.• Service Highlights: The check-in process was excellent; the front desk agent was professional, welcoming, and thorough in explaining the hotel’s amenities. Additionally, the housekeeping team’s turndown service was wonderful, especially in how they handled our sofa bed setup each evening.• Dining: The restaurant staff were exceptionally friendly. A special shout-out to Megan, who provided fantastic service during breakfast; she was patient and kind with our children. The food quality was high, which we appreciated.Areas for Improvement:• Arrival Experience: Upon arrival, the "Valet Only" policy ($58/night plus tax) felt exclusionary. We felt completely ignored by the valet team while other guests were prioritized, eventually forcing us to unload our own vehicle.• Facility Maintenance: The pool area, while looking spectacular in online photos, was disappointing in person. The surrounding deck is cracked, dirty, and uneven, and the pool tiling is discolored and rough. It simply does not reflect a five-star standard.• Service Consistency: The valet team’s performance consistently fell short of five-star expectations. Throughout our stay, we were rarely acknowledged or greeted while waiting for the shuttle, and there was a noticeable sense of favoritism toward certain guests.• Dining Policy: While we understand premium pricing, the automatic 18% gratuity surcharge for parties of six (including children) feels excessive. It removes the voluntary nature of tipping and diminishes the incentive for staff to go above and beyond.Conclusion:While we are glad to have experienced the Four Seasons, we likely would not return. We believe there are other properties that offer a more consistent, guest-focused experience at this price point. Four Seasons Whistler Team, Other at Four Seasons Resort Whistler, responded to this review Dear worldtraveller632,Thank you for taking the time to share such a thoughtful and detailed review following your stay. We appreciate you choosing to conclude your Canadian holiday with us and for outlining both the highlights and areas where your experience did not fully align with expectations.We’re pleased to hear that you enjoyed your accommodations and several aspects of the service, including your check‑in experience, turndown service, and the care provided by our restaurant team. Your kind recognition of Megan during breakfast is especially appreciated, and we will be sure to share your compliments with her.We also acknowledge the concerns you raised. Your feedback has been shared with our leadership team, as perspectives like yours are important in helping us review how our standards are experienced across all touchpoints. Consistency, attentiveness, and a sense of welcome are elements we value deeply.While we regret that your stay did not fully meet your expectations, we are grateful for the time and care you took to share your perspective. Thank you again for your feedback, and we hope to have the opportunity to welcome you back again in the future.Warm regards,Four Seasons Resort Whistler Team

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• User:quilterinAD

  Trip type: Family

  Best hotel experience in 50 years of international travel

  10 Apr 2026

  I wrote this review immediately after our trip in late November 2025, but got busy and just noticed it still sitting here ready to submit:We visited the Four Seasons, Whistler, in late November to celebrate my husband’s 80th birthday, and it was truly exceptional from start to finish. Although we never requested anything special, the staff seemed to be aware and made the entire stay feel celebratory. He received small treats in the days leading up to his birthday, and everyone—from the hotel manager to numerous staff members—offered warm birthday wishes. Their attentiveness was remarkable throughout our stay.Breakfast was superb, with extensive options in every category. The property offers two on-site restaurants, and additional dining is just a short shuttle ride to the village.We stayed in the Blackcomb Suite, which was spacious, comfortable, spotless, and perfectly quiet. The balconies, fireplaces, and kitchen made it feel both luxurious and homey. The dining room table was large enough for puzzles and uno games.To our surprise, one of our favorite spots in the hotel ended up being the game room. Our grandsons wanted to visit it constantly, and even the adults had a great time. There were many activities to enjoy—foosball, a ball toss, ping pong, classic computer games like Pac-Man, and a variety of board games.From the moment we arrived until the moment we left, EVERY staff member we encountered was friendly, helpful, smiling, and eager to assist. Not one request was dismissed, whether to housekeeping or the front desk. When my young grandson accidentally spilled hot chocolate in the high-traffic hall, the employees responded with kindness and reassurance—no frustration or anger.But what touched us most deeply was how they handled the loss of a well loved stuffed animal. My other grandson’s beloved Bunny was accidentally gathered up with the sheets and sent to the laundry on our final full day. We realized this only at bedtime, and he was heartbroken. Although we asked the hotel to contact the laundry, we left the next morning with a lot of tears and very little hope.We were truly amazed and deeply grateful when the Four Seasons Whistler not only managed to find Bunny—they turned the entire ordeal into a magical memory. They sent photos of Bunny on an “adventure” around the hotel, included a sweet letter describing his journey, and mailed our traveler safely home. My grandson’s joy when Bunny arrived back on our doorstep is a moment I’ll forever associate with this hotel. A special thank-you to Aleks, Ximena, Pippa, and Mariela, each of whom played a part in the safe return of our beloved stuffy.This was, without exception, the most thoughtful, attentive, and memorable hotel experience we’ve had in 50 years of traveling, and we cannot recommend the Four Seasons Whistler highly enough. Four Seasons Whistler Team, Other at Four Seasons Resort Whistler, responded to this review Dear quilterinAD,Thank you for sharing such a beautiful and touching review. We are truly honored to have been part of your husband’s 80th birthday celebration and to know your stay created memories that will last a lifetime.It means so much to hear how warmly you were looked after by our team and that both the big moments—and the unexpected ones, like Bunny’s adventure—were handled with care and compassion. Your kind recognition of Aleks, Ximena, Pippa, and Mariela will be shared with them with gratitude.To be considered your best hotel experience in 50 years of travel is an incredible honor. Thank you for choosing Four Seasons Whistler—we hope to welcome you and your family back again in the future.Warm regards,Four Seasons Resort Whistler Team

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• User:Rachel M

  Trip type: Family

  Fairmont is the better Whistler choice

  03 Apr 2026

  Stayed here for a week for a ski trip. The hotel and its service is very nice. Everyone we encountered on property seemed genuinely interested in our stay. The hotel itself is average. The pool area needs a refresh, the bar/restaurant scene is average. (Although I will say the buffet breakfast is 10/10). The location is just close enough but not close enough to ski concierge. The house car service is an amazing idea but we waited multiple times double and triple the expected time communicated. The housekeeping was average and turndown below average. All in all a nice property but not at the Four seasons level I’ve experienced at other properties. Four Seasons Whistler Team, Other at Four Seasons Resort Whistler, responded to this review Dear Rachel,Thank you for taking the time to share your feedback following your stay. We truly appreciate your kind comments regarding our team’s service and breakfast offering, and we’re pleased that those aspects of your experience stood out positively. Your comments have been shared with our leadership team, as they highlight important areas where we can better meet the high standards our guests expect and deserve.Thank you again for your thoughtful review. We appreciate your perspective and hope to have the opportunity to welcome you back in the future for an improved experience.Warm regards,Four Seasons Resort Whistler Team

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• User:Fatima S

  Trip type: Family

  Pathetic

  30 Mar 2026

  experience my family and I are having during our current stay. We are still in-house for the next three days, traveling with young children, and the level of service we have encountered has been consistently poor and far below any reasonable expectation.From the very first day, issues began. Housekeeping did not service our room until approximately 4:00 PM. When we attempted to raise this concern, we were interrupted and offered a complimentary lunch before we could even fully explain the situation. There was no effort to listen or understand, and notably, no genuine apology was made.Unfortunately, the problems have continued—and each day brings a new issue. Turndown service has been careless and incomplete: garbage bins, including those without liners, were left unemptied, and items were handled and placed in an inappropriate and disorganized manner. Most concerning, our two-year-old found candies under the sofa that were clearly left behind by a previous guest. This is a serious hygiene and safety failure and entirely unacceptable.Food and beverage service has been equally problematic. A single glass of milk for our child was charged at $24, which is unreasonable and inconsistent with the standards we have experienced at other Four Seasons properties. Room service delays have been excessive—on one occasion, our order took nearly two hours to arrive, leaving our two-year-old and ten-year-old waiting late into the evening. This is not a matter of inconvenience; it reflects a complete lack of operational control and consideration for families.To make matters worse, our friends staying at the property are experiencing the same pattern of failures. This clearly indicates a systemic issue rather than isolated incidents. It is extremely concerning that a property of this reputation is delivering such consistently poor service across multiple guests.At this point, this stay has felt like a daily ordeal rather than a luxury experience. We should not have to repeatedly report basic service failures, nor should we be dismissed without acknowledgment or accountability.Given that we are traveling with a baby, relocating at short notice is not a practical option. However, continuing under these conditions is equally unacceptable.We expect immediate intervention from senior management, including a direct conversation with someone empowered to take corrective action. We also expect a meaningful and appropriate resolution that reflects the severity and consistency of these issues—not superficial gestures, but real accountability and improvement.The pay the poor staff to say sorry and not improve. Four Seasons Whistler Team, Other at Four Seasons Resort Whistler, responded to this review Dear Adventure144524,Thank you for taking the time to share your feedback. We are deeply sorry to hear that aspects of your stay did not meet expectations while you were visiting with your family, and we recognize the significance of these concerns.We are glad that our leadership team was able to meet with you in person to listen to your concerns and address them directly at the time. We appreciated the opportunity to connect with you while you were with us and to take steps to support your stay.Your comments have been reviewed internally by our team as we reinforce service standards across departments. We also acknowledge and appreciate your recognition of the positive experiences with our ski concierge, transportation team, and Braidwood Tavern.Thank you again for sharing your perspective. We hope to have the opportunity to welcome you back in the future.Warm regards,Four Seasons Resort Whistler Team

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• User:charlottedeac1

  Trip type: Family

  Superior Experience at The Four Seasons Whistler

  23 Mar 2026

  Truly awesome experience at the Four Seasons in Whistler. Every interaction was warm, genuine and helpful. Our Guest Relations Advisor, Dominique, not only ensured every request was easily addressed, but she did it with a smile - can't say enough about how impressive Dominque and the rest of the crew were throughout our stay.We booked the Alpine Suite, which I would highly recommend if you want space and a washer/dryer (helped with packing lighter). The housekeeping team (shoutout to Eduardo) made sure our room was pristine at all times. Breakfast offering via the buffet was quite robust and high quality. The private shuttle to and from Whistler is readily available and couldn't be easier. The walk to Whistler is a very manageable 10 minutes, but we had rainy weather, so we regularly opted for the shuttle. Ski concierge was great - well staffed, centrally located and organized.Spa treatments were very good and staff was great. If I had one offering of constructive feedback it would have to be the spa amenities. There is a standalone sauna outside, but it was packed during peak times and somewhat removed from showers and steam room. Also, no options for contrast therapy (i.e. cold plunge adjacent to heat therapy), which is becoming a standard at large 5-star properties. Loved the outside bar next to the pool. Staff was attentive, fun and fast to serve. Overall, I'd say this is the top ski resort hotel we've stayed in. Better than the 5 stars we've stayed in at Lech, Zermatt, Deer Valley, Aspen, Beaver Creek, Gstaad and Jackson Hole.During every vacation, towards the tail end, we began planning for our next vacation. We generally seek to not visit any location twice as we want our kids to experience as many different cultures/locations as possible. This may be an exception as we concluded 'the Four Seasons Whistler is so nice, why go anywhere else.' Four Seasons Whistler Team, Other at Four Seasons Resort Whistler, responded to this review Dear charlottedeac1,Thank you for your exceptional review and for sharing such thoughtful feedback. We’re delighted to hear that every aspect of your stay—from service and accommodations to dining, spa experiences, and ski concierge—made such a lasting impression.Your kind recognition of our staff means a great deal, and we appreciate your constructive comments regarding our spa amenities, which have been shared with our team. It’s truly an honour to be considered among the top ski resorts you’ve experienced worldwide.We hope to welcome you and your family back again for another unforgettable stay.Warm regards,Four Seasons Resort Whistler Team

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