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Holiday Inn & Suites Windsor Ambassador Bridge

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Holiday Inn & Suites Windsor Ambassador Bridge

locationWindsor, Windsor-ON

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About Holiday Inn & Suites Windsor Ambassador BridgeAbout Holiday Inn & Suites Windsor Ambassador Bridge

Location

This hotel is located in Windsor.

Facility

The hotel has 3 lifts and features 214 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A desk is provided. The kitchenette comes with a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a telephone, satellite television, a radio and WiFi (no extra charge). A hairdryer is provided in the bathrooms. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The heated indoor and outdoor pools, filled with salt water, make for soothing swimming and true relaxation. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, basketball and golf. Sport and leisure facilities at the hotel include a gym and aerobics. A spa and a sauna are available in the wellness area.

Meals

Various dining options are available, including a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day.

Amenities at Holiday Inn & Suites Windsor Ambassador Bridge Amenities at Holiday Inn & Suites Windsor Ambassador Bridge

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Saltwater Pool

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      Sauna

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

102

Very Good

183

Average

56

Poor

33

Terrible

30

Recent Reviews: 404

  • User:Aimee B

    Trip type: Couples

    Not as shown in photos

    rating08 Mar 2026

    The room was nice and clean, although it showed May signs of wear and age. The main reason we stayed was for the hot tub which was closed. We weren’t informed at the time of booking and could not get a refund. The pool was barely warm, and did not have the waterfall that was shown in the photos. Hotel breakfast was extremely disappointing. IHG Service, Owner at Holiday Inn & Suites Windsor (Ambassador Bridge) by IHG, responded to this review Hi Aimee B,We're delighted to host you as an esteemed guest, and thank you for your recent stay at the Holiday Inn & Suites Windsor (Ambassador Bridge).Our hotel believes in delivering simple pleasures with warmth and purposeful detail. I'm sorry to learn your visit didn’t reflect the thoughtful experience we aim to provide. Thank you for sharing your feedback. I’ve passed this along to our team to thoughtfully review and use as guidance as we continue strengthening the warmth and intention behind our guest experience.We hope to host you again soon for a more restful stay.Best regards,Sarah S.Case Manager IHG Hotels & Resorts Service

  • User:Keith T

    Trip type: Business

    Fine Hotel

    rating13 Sept 2025

    Fine hotel on the main road. My room was newly renovated, on the 6th floor. It was comfy, clean and quiet.I checked in after 11pm and the person behind the desk was lovely. I've stayed at a few similarly priced hotels on that road and this is my favourite.The hot tub was not working but I received an email notification in advance. Soci Assist, Owner at Holiday Inn & Suites Windsor (Ambassador Bridge) by IHG, responded to this review Hi keithtP9469DC,We’re delighted to hear that you enjoyed your stay and found our newly renovated rooms comfortable and quiet. Our team takes pride in providing a warm welcome, even for late check-ins, so it's wonderful to know you felt well taken care of. We apologize for the hot tub being out of service, but we're glad the advance notice was helpful. We look forward to welcoming you back for another great experience.- Chad Downing General Manager

  • User:Elizabeth S

    Trip type: Couples

    Stay somewhere else

    rating29 Aug 2025

    From the first moment we entered our room, we knew it was not good. Mould in the bathroom, no plug for the TV, no where to plug in the coffee maker other than the bathroom, furniture and lamps dirty, ripped and ready for the dump. Front desk dismissed our concerns and said WE should have contacted the desk ourselves?!? Not sure what they would have done at 12:30 am. On the up side, the staff at the desk were polite at check in but we would highly recommend you stay somewhere else. This place needs some help. Soci Assist, Owner at Holiday Inn & Suites Windsor (Ambassador Bridge) by IHG, responded to this review Hi elizabethsZ4991OQ,We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable, and we are addressing these concerns with our team to ensure improvements are made. We strive to provide a comfortable and pleasant experience for all our guests, and it's clear we fell short in this instance. Thank you for acknowledging our front desk staff's politeness, and we hope to have the opportunity to better serve you in the future.- Chad Downing General Manager

  • User:Jennifer D

    Trip type: Friends getaway

    Do not stay at this hotel

    rating05 Oct 2023

    Prior to booking, we were not made aware of the following:- pool is closed- restaurant is closed for dinner- ice machines are broken- parking lot is used as a play area for children to ride bikes - people staying in the hotel are not expected to abide by hotel rules (music was played loudly, children were running up and down the hallways, screaming, yelling, etc. until 1am) IHG Service, Owner at Holiday Inn & Suites Windsor (Ambassador Bridge) by IHG, responded to this review Hi Jennifer D, We appreciate your feedback. It’s great to hear from our most valued guest. Thanks for your loyalty and for always staying with our Holiday Inn Hotel And Suites. We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHG Hotels and Resorts Service

  • User:Rob M

    Trip type: Family

    Do not stay here for this price

    rating01 Sept 2023

    Pool is closedIt’s refugee camp hotel No ice machines No free breakfast Unkept Old old run downGreat location but people are living her and it’s ridiculous to be charging people these prices or not informing them of it when they book IHG Service, Owner at Holiday Inn & Suites Windsor (Ambassador Bridge) by IHG, responded to this review Hi Rob M,Thank you for leaving us a review and staying at Holiday Inn & Suites Windsor (Ambassador Bridge)! We value your business and appreciate you banking on our hotel for your travel needs.I am sorry to read about what happened during your stay. We want our guests to relax and experience joyful moments. I have shared your comments with the hotel management team. I'm confident they'll take the necessary steps to address these concerns you raised. I also sent you a private message to follow up and obtain more details.We hope you will allow us another chance to show how great our hotel is!Many thanks,Jonathan ACase ManagerIHG Hotels & Resorts Service

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