Quality Inn & Suites

Recent Reviews: 66

• User:debic383

  Trip type: Couples

  Good experience

  26 Dec 2025

  We had a pleasant one night stay here. No complaints Clean room, comfortable bed ,free parking ,pleasant staff. But what made me write this review was the lovely woman Lilliana working in the breakfast room .The food was great, much better than included breakfasts I have had before. She was great and was so pleasant.Thank you. Nick Grimmell, General Manager at Quality Inn & Suites Downtown Windsor, responded to this review Dear Debic383,Thank you for taking the time to share your kind feedback. We are delighted to hear that you had a pleasant stay and enjoyed our clean rooms, comfortable beds and friendly staff. We are especially pleased to know that Lilliana made such a positive impression during breakfast. She truly takes pride in providing excellent service, and we will be sure to share your compliments with her and our breakfast team. We appreciate you choosing to stay with us and we look forward to welcoming you back again in the future!Yours In Hospitality,Nick GrimmellGeneral ManagerQuality Inn & Suites Windsor519-258-8411

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• User:kitten50

  Trip type: Couples

  Give it a try

  02 Aug 2025

  We stayed here with a large group for an event. We were apprehensive of booking because there weren’t many reviews and as experienced travellers….we don’t like the unexpected but it was only 3 nights.First off the taxi driver we had from the train station questioned where we were staying and as we got closer we did too. But I have to say the hotel is NOT located in a very nice area. Lots of unhoused, boarded up storefronts and unkempt properties. BUT we were very happy with our stay. The staff here are the friendliest we’ve encountered for a while. They tried very hard to make our large group feel at home. Our room, while very basic, was clean and comfortable. The AC could have been quieter but it did the job in 40c temperatures. There was a good morning buffet with “get the day started” food. The room did get crowded because we were a large group but tables were cleaned quickly and the girls were very nice about it.Now about the area…we did walk to the riverfront, casino, restaurants and museum and we were never harassed by the unhoused people, even after dark. The hotel is not modern but is very well maintained, clean and staffed. And for the price it was great! Alyssa Butler, Sales at Quality Inn & Suites Downtown Windsor, responded to this review Thank you for taking the time to share such a detailed and honest review. We’re delighted to hear that despite initial concerns, you and your group felt welcomed and comfortable during your stay.Our team takes great pride in making guests feel at home, especially large groups like yours, and we appreciate your kind words about their friendliness and attentiveness. We’re glad the rooms met your needs and that the breakfast helped you start your days right.We understand your comments about the surrounding area, and while we can’t control the neighborhood, we remain committed to maintaining a clean, safe, and welcoming environment within the hotel.Thank you again for choosing to stay with us—we’d love to host you and your group again in the future!

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• User:Mamma-shay

  Trip type: Family

  Lots of good and bad points

  16 Mar 2024

  Cleanliness: the place seems to be well kept. Carpet was clean and looked like it may have been recently changed. Linens and bathroom also looked clean. Friendliness: staff are friendly and courteous. Especially at breakfast where all the ladies in the kitchen would smile and laugh with guests. Price: price was good - about $140/night. Included free wifi, parking and hot breakfast (unlimited bacon, sausage, hard boiled and scrambled eggs, fruit yogurt, fresh waffles, bagels, muffins, toast, oatmeal, cereal, juices, tea, coffee… just help yourself and go!)Noise: this was a big factor in my rating. The walls are paper thin. You can hear everything going on around you - above, below, from the rooms on each side, across the hall… conversations, the shower, the heating/cooling system… everything. Made it difficult to get a good night sleep.Comfort: this was another big factor. The bed felt like an over sized camp bed. If you’re looking for lumbar support this is not the place. Location: the location is convenient if you need to be downtown. Steps from the Windsor-Detroit tunnel. Lots of parking. Lots of restaurants nearby, banks, pharmacies, duty free store, etc. About 8-10 min drive to University of Windsor, Devonshire Mall, grocery stores and big box stores. No such thing as rush hour in downtown - for the few days I was here, there was very little traffic and so getting around was easy. The following is not the fault of the hotel, but important to add. Much of downtown Windsor does have a ‘sketchy/ghetto’ vibe - lots of people looking for scraps of food in garbage cans, panhandlers, empty stores, people loitering in parking lots… Nick Grimmell, Guest Services / Front Office at Quality Inn & Suites Downtown Windsor, responded to this review Dear Mamma-Shay,Thank you for taking the time to give us your candid feedback from your recent stay with us. I sincerely apologize that you experienced some issues during your stay. I do appreciate all of the positive feedback as well, it is definitely nice to read. Our staff strive to ensure our guests enjoy their stay and have an excellent guest experience. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We appreciate you choosing to stay with us and I do hope we can welcome you back again in the future!Sincerely,Nick GrimmellGuest Services ManagerQuality Inn & Suites Windsor

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• User:Chris F

  Trip type: Family

  TEAMS STAY AWAY!!! VERY RUDE STAFF!!!

  16 Jul 2023

  Please let me start by saying that I do quite a bit of traveling for my job and I do stay at choice Hotel properties frequently. I am absolutely shocked and disgusted by the treatment our girls softball team and parents recieved during our stay at this establishment. Everything started fine with us being pleasantly greeted by Muhammed, the weekday desk clerk. He was fantastic and a delight to deal with. This was followed by a small, but enjoyable complimentary breakfast. The breakfast staff was very friendly and helpful. Everything changed the following day. After our games were cancelled due to rain, our team retreated to the hotel for some team bonding and a chance to unwind after a disappointing day. Upon our arrival back at the hotel, entry to the lobby was achieved by walking through plumes of marijuana smoke from guests smoking close to the entrance which wasn't appreciated by players out parents. Earlier that day one of our older players asked the staff where our team could "hang out together"? She was told that the common area downstairs was available. Early that evening our team including parents decided to convene there for some team activities and socialization. Our girls were sitting around having snacks, laughing and having fun but not being excessively loud, rude or vulgar in any way. This is when the weekend evening desk clerk decided to come half way down the staircase, berate our players and disrespect the parents who were present and supervising the team. She referred to our gathering as a frat party, told our girls they were disgusting and making a mess. This really couldn't be further from the truth as some of the parents have pictures. The girls were shocked and embarrassed to be referred this way which really dampened the entire team weekend experience. I'm so disappointed and will never stay or recommend this hotel to anyone in the future.

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• User:YinkaO974

  Trip type: Solo travel

  Recommended for a comfortable stay in Windsor Ontario

  15 Nov 2022

  This is a good hotel one of the Choice Brand of hotels. Pretty reasonable rates for a very comfortable stay, right in downtown area, close to USA Canada border, lots of good restaurants around in this area just in steps of walking distance. The hotel itself is a very clean property. Staff very friendly and nice people, Front Desk Staff Derek and Grima were very attentive and helpful to guests needs. Fast check in. Breakfast included with stay was pretty decent. The lady in Breakfast area Karen was also very pleasant, friendly and a very good hostess on breakfast station. In all, I will recommend this property to anyone visiting Windsor for a comfortable stay on a budget.

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