Surestay Plus By Best Western Windsor

Recent Reviews: 591

• User:Mike L

  Trip type: Family

  Good

  20 Apr 2026

  Great place to stay.Will recommend to anyone . Trail14707421173, at Surestay Plus By Best Western Windsor, responded to this review Thank you for your feedback. We’re glad to let you know that our front desk is available 24/7 to assist our guests at any time.We appreciate your comments and will use them to continue improving our service. We hope to have the opportunity to serve you better on your next visit, as we are always striving to provide a great experience for all our guests.

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• User:harry k

  Trip type: Business

  Horrible

  18 Mar 2026

  First time experience in my life the owner of this hotel abuse me verbly because when staying in this hotel in the room i find holybook of hindus and i find out someone wrote some wrong word on it and when i take this holy book to hotel reception owner call the receptionist and she give the ohone to me and he abuse verbally and also try scare me he said i m the owner of this hotel i gonaa do anything to u. Canada is free country everyone has right to follow any religion they but last night i experienced this thing i m sikh and reason i want to gave the holy bhagvat geeta to reception because its like some one try to disrespect this holy book but owner patel accused me so i suggest take other hotel he thinks he is above from law he can do anything the receptionist also witness this incident Mihir , Owner at Surestay Plus By Best Western Windsor, responded to this review Thank you for sharing your experience. We take concerns like this very seriously. After reviewing the situation, we believe this was a misunderstanding and not an accurate reflection of what occurred. We respect all religions and backgrounds, and we are committed to providing a safe and welcoming environment for every guest.We kindly ask that concerns be communicated respectfully so they can be addressed appropriately. Our team always aims to handle situations professionally and fairly.

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• User:tjahain

  Trip type: Solo travel

  Good stay

  27 Feb 2026

  I had a fantastic sleep. The hotel was the most affordable I could find in Windsor, and the breakfast was everything I needed. The shower had good water pressure and had hot water. I would stay here again. Mihir , Owner at Surestay Plus By Best Western Windsor, responded to this review Thank you for your feedback! We truly appreciate you taking the time to share your experience. Your comments help us improve and continue providing the best possible stay for our guests. We hope to welcome you again soon!

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• User:Roam15240257047

  Trip type: Business

  Rude front desk lady

  15 Jan 2026

  Very rude lady up front desk with purple hair. No sympathy and judgy from the start of conversation. Gave me weird looks the whole entire conversation. Melissa D thanks for the help! Mihir , Owner at Surestay Plus By Best Western Windsor, responded to this review Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and apologize for any discomfort or frustration you experienced.We strive to uphold Best Western brand standards and to provide the best service possible to all of our guests. Our front desk is available 24/7 to assist with any concerns during a guest’s stay, and we encourage guests to reach out immediately so issues can be addressed in real time whenever possible.We appreciate your positive comments regarding the professionalism of the team member who assisted you at check-in. We are, however, sorry to hear that your checkout experience did not reflect the level of courtesy and professionalism we expect from our staff. Your feedback regarding the communication around late checkout has been noted and will be reviewed with our team to ensure policies are conveyed clearly and respectfully.Cleanliness, safety, and guest comfort are priorities for us, and we take any concerns in these areas seriously. We will be reviewing your comments regarding the property environment and common areas to identify opportunities for improvement.We regret that our breakfast offerings did not appeal to you and that external factors impacted your overall comfort during your stay. While we understand your decision to relocate, we are sorry that we were unable to change your impression during your visit.Thank you again for your feedback. We value input from all guests, as it helps us improve and better serve future visitors. We apologize that this was not conveyed during your stay and regret that we did not meet your expectations on this occasion.

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• User:levesquetammy

  Trip type: Solo travel

  Don't Stay here

  27 Dec 2025

  This property did not meet my expectations for a Best Western. It felt more like an attempted update of a motel and was significantly overpriced for the level of comfort and amenities offered.I was in the province for a three-week stay, traveling back and forth between Windsor and Sarnia, and booked this property solely because it carried the Best Western name. After staying here, I checked out early and relocated to another hotel just down the road on the same side of the street, where I stayed for the remainder of my time in Windsor.The front desk staff member who checked me in was pleasant and professional. However, the staff member at checkout was noticeably less courteous and came across as quite rude. As an Elite Status member who has stayed at many Best Western properties across Canada, I have never been informed of a charge for late checkout, nor do I believe this aligns with Best Western policy. The manner in which this motel’s late checkout fee was communicated was unprofessional and dismissive.While the room appeared generally clean at first glance, I had concerns about overall cleanliness and safety. I could not help but notice there were three locks on my door, which raised questions rather than providing reassurance. Additionally, the hallway and lobby had an overwhelming odor of marijuana, which significantly impacted my comfort.The property is located beside a Tim Hortons, and my room window faced the drive-thru, making it impossible to open the curtains. I also observed several questionable individuals loitering uncomfortably close to the motel, further contributing to safety concerns.The breakfast options were unappealing, and I chose not to participate.Overall, this property did not align with the standards I associate with the Best Western brand. I will be bringing this experience to Best Western’s corporate complaints department, as I feel misled by the branding. I DO NOT recommend staying here if comfort and safety are a priority. Mihir , Owner at Surestay Plus By Best Western Windsor, responded to this review Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and apologize for any discomfort or frustration you experienced.We strive to uphold Best Western brand standards and to provide the best service possible to all of our guests. Our front desk is available 24/7 to assist with any concerns during a guest’s stay, and we encourage guests to reach out immediately so issues can be addressed in real time whenever possible.We appreciate your positive comments regarding the professionalism of the team member who assisted you at check-in. We are, however, sorry to hear that your checkout experience did not reflect the level of courtesy and professionalism we expect from our staff. Your feedback regarding the communication around late checkout has been noted and will be reviewed with our team to ensure policies are conveyed clearly and respectfully.Cleanliness, safety, and guest comfort are priorities for us, and we take any concerns in these areas seriously. We will be reviewing your comments regarding the property environment and common areas to identify opportunities for improvement.We regret that our breakfast offerings did not appeal to you and that external factors impacted your overall comfort during your stay. While we understand your decision to relocate, we are sorry that we were unable to change your impression during your visit.Thank you again for your feedback. We value input from all guests, as it helps us improve and better serve future visitors. We apologize that this was not conveyed during your stay and regret that we did not meet your expectations on this occasion.

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