Palm Heights

Recent Reviews: 571

• User:Kirsten C

  Trip type: Couples

  Spotty service and gaslighting by front desk staff

  27 May 2026

  Palm Heights is a unique boutique resort on beautiful 7 Mile Beach. While the beach area is cramped the beach attendants went out of their way to make everyone comfortable by providing towels, water and beach equipment, and were very attentive with the young children. We had five meals at Tillies and the food quality was excellent as was the service. Coconut Club was a disappointment. My husband and I ate there for lunch one day and my meal took so long that my husband had finished his food 10 minutes before mine arrived. The wait staff and service on the beach from Coconut Club was inconsistent. They were either very present or not to be found. I had ordered a virgin Pina Colada and was given one with Seven Fathoms 80 proof rum and had to go correct the mistake myself.The real issues that we had dealt with the front desk staff both at check in and check out. Upon arrival we were taken to a private reception area and given refreshments and asked for our form of payment. We presented our American Express Platinum card and were told that with that particular AX card we would be entitled to complimentary breakfast each day, $100.00 resort credit per day and a 4pm check out the day of departure. We had a conversation with the receptionist about the fact that we couldn't use the 4pm check out because our flight departs at 1:35, but that we would be having breakfast there each day, and that I had a massage scheduled. She indicated that I could use the credit towards the massage. I have booked with American Express travel previously and thought that these perks were only available if you booked directly with them so I was surprised that she said we were entitled to them because we were using that card to pay for our stay. When we checked out this morning the credits were not on the folio. When we asked about it the front desk clerk said she needed approval from her manager. She further explained that those perks only apply if booking with American Express travel which I explained I understood but that the receptionist at check in made a point of saying we would be getting them. The manager was summoned and said she "spoke with my whole staff and no one said that" we were entitled to discounts with American Express and implied that the conversation never took place. We were rather stunned that she would gaslight us in such a rude manner. She could have said the receptionist made a mistake but to outright lie is another thing. Her attitude was cold and dismissive. She did offer to refund our breakfast but we were so disgusted by the deceit that we declined. We just wanted to get out of there. Upon leaving the hotel we waited 15 minutes for a taxi and when we got in the driver exclaimed that it was good that we were on time. We were rather confused as we had been waiting for her. Come to find out we were put into someone else's taxi which had been scheduled for 15 minutes later. Her comment was "he always screws up" when speaking about the bellman. I guess that might be the common theme for some of the staff of the hotel.

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• User:Michael H

  Trip type: Family

  Carribean getaway

  24 May 2026

  3rd time here - great hotel. On pricier side but definitely a unique experience on the island. Very personalized and well curated, staff all around very friendly and accommodating.The new gym and wellness center just opened and that’s a great touch as well with a mix of indoor and outdoor fitness.Special shout out to Lucia among the many others that were all around great!

• User:pacshell2000

  Trip type: Couples

  By far the best resort and overall experience in Cayman

  13 May 2026

  I really don't want to share how great Palm Heights is on every single level. The ambiance, service, food, rooms, facilities, restaurants, beach, beach chairs, pools, gym (the best) and location are all the best of the best. You can order breakfast, lunch and sushi all to your beach chair every day. All of their restaurants (Tillie's, Italian, sushi and beach club) are all the best on the island. The gym and spa are better than any I have experienced at top hotels around the world. My wife and I loved the beach and pools. There is a hot tub outside in the hotel grounds that is as big as some hotel pools. The spa pool is also very nice and they have a sauna, steam room, cold plunge, Turkish bath, magnesium pool and so much more in their spa and outdoor gym area. The coffee shop also has the best coffee, cookies and danishes, We will be going back to Palm Heights much sooner than anticipated. There is no reason to leave Palm Heights if you go to Cayman and enjoy 5-star traveling experiences.

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• User:Real Estate wit... B

  Trip type: Couples

  10 Stars – Why I Love Palm Heights Grand Cayman

  22 Apr 2026

  We love Grand Cayman. This was our first visit, and it left a lasting impression. The island is beautiful, welcoming, and feels incredibly safe. The culture is rich with history, and the people make you feel genuinely at home. We will absolutely be back.The HotelPalm Heights is stunning—exactly as presented. The atmosphere is calm, refined, and thoughtfully balanced between relaxation and activity. Its location on Seven Mile Beach is simply unmatched.AccommodationsWe stayed in an ocean-facing terrace suite, and it was exceptional. The layout is seamless, the interiors are elegant and intentional, and the terrace is a true extension of the living space. The bedding is luxurious with great pillow options, and the bathroom design is both beautiful and functional (every detail—from lighting to water flow—was done right). The suite is filled with thoughtful touches that elevate the entire experience.FoodA wonderful mix of healthy, flavorful, and well-executed options across multiple dining venues. Everything felt fresh, customizable, and consistently enjoyable.Customer ServiceTruly premium. Every request was handled promptly, graciously, and with care. The level of attentiveness made everything feel effortless and personalized.StaffWarm, polished, and genuinely friendly. The team creates an environment that feels both elevated and comfortable—exactly what you want in a five-star experience.Overall ValuePalm Heights is a premium experience, and for me, it is absolutely worth it. The property, the suite, the food, the people, and especially the location all exceeded expectations. This is a place you return to—and we will.

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• User:Sightsee24172290998

  Trip type: Family

  AMAZING SPA!

  19 Apr 2026

  My sister and I booked a couples massage for a special trip at the spa in the Palm Heights Hotel. Seriously the most amazing experience ever had at a spa. Absolutely stunning decor and the staff was amazing!! Santosi was my masseuse and she did an incredible and outstanding job. Best massage I’ve ever had in my life! If you go, you must ask for her! Ericka was the host who checked us in and she was a darling young girl, with a vibrant personality and smile.

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